Roberts Gordon LLC

Roberts-Gordon LLC, a manufacturer of industrial and commercial infrared heating equipment. They are known for their quality, durable heaters that are used in a variety of applications, including factories, warehouses, and outdoor spaces.

Roberts Gordon Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Here, we’ll share how to connect with Roberts Gordon tech support, what the Roberts Gordon warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Roberts Gordon tech support?

Roberts Gordon Headquarters Address1250 William Street Buffalo, NY 14206
Roberts Gordon Google MapsVisit here
Roberts Gordon Phone Number+1-716-852-4400
Roberts Gordon
Roberts Gordon Email Address[email protected]
Roberts Gordon Customer Service FormVisit here
Roberts Gordon Service HoursMonday – Friday, 8:00 AM–5:00 PM
Roberts Gordon Social MediaFacebook , LinkedIn , YouTube
Roberts Gordon contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Roberts Gordon’s customer service team.

What does Roberts Gordon warranty cover and not cover?

Roberts Gordon’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties does Roberts Gordon typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Roberts Gordon official website.

What are the ratings of Roberts Gordon LLC according to customer reviews?

Roberts Gordon received 4.0 out of 5 stars based on customer reviews, which is considered positive, and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

  • Durable and Quality products
  • Wide range of applications.
  • Reputation for expertise.
  • Minimal maintenance required.

Cons observed as per negative reviews

  • Limited availability.
  • Focus on industrial applications.
  • Potentially complex installation.
  • Higher price point.


Whether Roberts Gordon is a good choice for you depends on your specific needs and priorities. If you prioritize high-quality, durable heating equipment for industrial or commercial use, and are willing to pay a premium for it, Roberts Gordon is definitely worth considering.

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What company is Roberts Gordon?

Roberts Gordon is a manufacturer of infrared heating solutions for industrial and commercial spaces. They’re known for quality, durable heaters that warm people and objects directly, unlike traditional air heaters

Is Roberts Gordon any good?

Roberts Gordon earns a thumbs-up for high-quality, durable infrared heaters used in factories, warehouses, and even chilly outdoor spaces. Their targeted heating method is energy-efficient, but expect a higher price tag compared to traditional air heaters. 

Where is Roberts Gordon Headquarters?

Roberts Gordon headquarters is located at 1250 William Street Buffalo, NY 14206, serving as its primary operational center.

How do I contact Roberts Gordon?

To reach Roberts Gordon, dial +1-716-852-4400 for general queries. For email, contact [email protected]. You can also access their customer service form by visiting their website.

What are Roberts Gordon Customer care Timings?

Roberts Gordon’s customer care operates from Monday to Friday, 8:00 AM to 5:00 PM, offering support during these specified hours.

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Robert Hande
Robert Hande
5 years ago

I had an appointment between 2 and 4 and no one showed up or even called

I was not happy about this

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