Is Icelandair a Good Airline? – In-Flight Experience, Customer Service, Reviews

In the ever-evolving world of air travel, travelers constantly seek reliable information about airlines. And those planning a travel with Icelandair often ask – Is Icelandair a good airline? Today, we discuss Icelandair, a notable player in the aviation industry. It is majorly known for connecting Europe and North America via its hub at Reykjavik International Airport. This blog post aims to provide an unbiased review of Icelandair. Here, we will evaluate its services and reliability. Also, to make an air carrier a good airline, customer satisfaction and overall travel experience play an important role. So, let’s understand how good is Icelandair.

Is Icelandair a Good Airline - In-Flight Experience, Customer Service, Reviews

Is Icelandair a Good Airline?

Yes, traveling with Icelandair promises an experience tailored to the needs and preferences of diverse travelers. The airline’s dedication to providing a comfortable and enjoyable journey is evident. Whether it is about before and after flight experience or in-flight facilities, the airline resonates with the flyers’ needs. It is majorly known for its cabin class offerings and the range of services provided on board. In addition, customer service experience is also commendable and satisfactory. 

How is the Icelandair In-Flight Experience?

Traveling with Icelandair is designed to cater to a wide range of needs and preferences, offering a unique experience in each of its cabin classes, complemented by a variety of in-flight entertainment options and meal choices. Let’s take a brief look at what each category offers:

Cabin Classes

  • Economy Class: Offers comfortable seating with a personal entertainment system and a mix of complementary and affordable meal options.
  • Economy Comfort: Enhances the Economy experience with extra legroom, priority services, and additional comfort amenities.
  • Saga Class: Provides a luxurious experience with spacious seating, gourmet dining, and exclusive amenities.

In-Flight Entertainment

  • Features a wide array of movies, TV shows, music, and games, catering to all age groups and preferences.

Meal Options

  • Offers a diverse menu accommodating various dietary needs, focusing on fresh, high-quality ingredients.

Additional Comforts

  • Includes Wi-Fi connectivity, comfort items like blankets and pillows, and attentive customer service for a pleasant flight experience.

Is Icelander a good airline in terms of Customer service?

Icelandair is a good airline as it stands out for its customer service, marked by friendly and helpful staff. From check-in to in-flight service, the airline’s employees are known for their attentiveness and patience, a comforting presence for any traveler. In situations like flight delays or baggage issues, Icelandair’s team is responsive and efficient, prioritizing quick resolution and clear communication. Additionally, the airline’s digital platforms, including its website and mobile app, are user-friendly, simplifying flight checks and bookings. This comprehensive approach to customer service ensures a smooth and stress-free experience for passengers, reflecting Icelandair’s commitment to passenger satisfaction.

Icelandair’s Pricing and Value for Money

Icelandair’s approach to pricing and value for money is a key aspect of its appeal. The airline positions itself as a competitive option, especially for transatlantic flights, offering a balance of affordability and quality. Its ticket pricing is structured to cater to a variety of budgets, making it accessible to different types of travelers. Added to this, Icelandair’s loyalty program rewards frequent flyers, enhancing value through benefits and discounts. This combination of fair pricing, varied service options, and rewarding frequent flyers, positions Icelandair as an airline that not only understands its customers’ financial considerations but also strives to deliver value beyond the ticket price.

Icelandair Reviews and Rating

When we talk about Icelandair, the reviews and ratings from passengers give us a real insight into their experiences. Generally, passengers appreciate the airline for its comfortable flights and friendly staff. Many highlight the cleanliness of the aircraft and the efficiency of the boarding process. The in-flight entertainment and meal options also receive positive mentions, with passengers enjoying the variety and quality. While there are occasional critiques, often relating to specific incidents or preferences, the overall tone of reviews is positive. This reflects well on Icelandair’s commitment to providing a good travel experience.

Is Icelandair a Good Airline with safety and reliability?

Safety and reliability are crucial for any airline, and Icelandair takes these aspects seriously. They have a strong safety record, showing their commitment to maintaining high safety standards in all their operations. Their fleet is regularly maintained and updated, ensuring that the aircraft meets international safety criteria. When it comes to reliability, Icelandair is known for its punctuality, with a high percentage of flights departing and arriving on time. This reliability is a significant factor for many travelers, especially those on tight schedules or connecting flights. Overall, Icelandair’s emphasis on safety and reliability makes it a trustworthy choice for travelers.


Icelandair emerges as a commendable airline, balancing quality service, safety, and value. Its commitment to passenger comfort, efficient customer service, and reliable operations positions it favorably among travelers. The positive reviews and a strong safety record further reinforce its reputation as a good choice for both transatlantic journeys and other routes. For those seeking a reliable and enjoyable flying experience, Icelandair stands out as a worthy option.

Is Icelandair a good airline to fly with?

Yes, Icelandair is a good airline, known for its quality service and passenger satisfaction.

How safe is Icelandair?

Icelandair is very safe, maintaining a strong safety record and adhering to international safety standards.

Is Icelandair a good and budget airline?

Icelandair offers a balance of affordability and quality, making it a good budget-friendly option for travelers.

How are passenger reviews of Icelandair?

Passenger reviews of Icelandair are generally positive, highlighting comfort, cleanliness, and efficient service.

Is Iceland a good airline in terms of flight schedules?

Yes, Icelandair is known for its punctuality and reliability in flight schedules.

How good is Icelandair to provide in-flight services?

Icelandair excels in providing in-flight services, offering comfortable seating, diverse entertainment, and quality meal options.

Published January 27, 2024
Category: Uncategorized
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