Rheem Manufacturing Company

Rheem Manufacturing Company is a major American manufacturer of heating, cooling, and water heating products for residential and commercial use. They are headquartered in Atlanta, Georgia, and have a presence in over 14 countries around the world. 

Rheem Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Rheem offers a wide range of products, including water heaters, boilers, furnaces, air conditioners, pool heaters, and commercial refrigeration equipment.

Here, we’ll share how to connect with Rheem customer service, what the Rheem warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Rheem customer service?

Rheem Headquarters Address1100 Abernathy Road, Suite 1700 Atlanta,
GA 30328
Rheem Phone Number+1-800-621-5622
Rheem Websitewww.rheem.com
Rheem Email Address[email protected]
Rheem Service HoursMonday – Sunday 7:00 AM–7:00 PM (CT)
Rheem Social MediaLinkedIn , YouTube
Rheem contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Rheem’s customer service team.

What does Rheem Manufacturing warranty cover and not cover?

Rheem’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Rheem typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Rheem official website.

What are the ratings of Rheem Manufacturing according to customer reviews?

Rheem received 4.0 out of 5 stars based on customer reviews, which can be considered positive, and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

  • Product Quality.
  • Wide product range.
  • Availability.
  • Strong warranty support.

Cons observed as per negative reviews

  • Inconsistent customer service.
  • Budget.
  • Limited availability of parts.
  • Installation issues.


Whether Rheem Manufacturing  is a good option for you depends on your priorities. If product quality and performance are paramount, and you’re comfortable navigating potential customer service hurdles, Rheem Manufacturing  can be a worthwhile choice. 

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What company is Rheem?

Rheem is a major American manufacturer of heating, cooling, and water heating products for residential and commercial use. Some of their popular brands include Rheem, Ruud, and Raypak. 

Is Rheem any good?

Rheem’s quality is good, with fertile water heaters and air conditioners. Customer service, but, are blended, so weigh that against competitive pricing and features before deciding if it’s right for you.

Where is Rheem Headquarters?

Rheem headquarters is located at1100 Abernathy Road, Suite 1700 Atlanta, GA 30328, serving as its primary operational center.

How do I contact Rheem?

To reach Rheem, call at +1-800-621-5622 for general queries. For email, contact [email protected]. You can also access their customer service form by visiting their website.

What are Rheem Customer care Timings?

Rheem’s customer care operates from Monday to Sunday, 7:00 AM to 7:00 PM (CT), offering support during these specified hours.

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