• [email protected]
  • +1-844-422-9462
  • Monday - Friday 8am to 6pm, Saturday - Sunday and Bank Holidays 8.30am to 2pm
  • 2201 Dwyer Avenue, Utica, NY 13501, United States

Baxi brand  is a well-known manufacturer of gas boilers by the Baxi Group and also by Baxi Heating UK, a separate company based in the United Kingdom. Baxi operates as a subsidiary of the European BDR Thermea group.

Baxi Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Baxi boilers are known for their reliability and efficiency. They offer a range of combi, system, and heat-only boilers for homes and businesses.

Here, we’ll share how to connect with Baxi customer service, what the Baxi warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Baxi customer service?

Baxi Headquarters Address2201 Dwyer Avenue, Utica,
NY 13501, United States
Baxi Phone Number+1-844-422-9462
Baxi Email Address[email protected]
Baxi Customer Service FormVisit here
Baxi Service HoursMonday – Friday 8am to 6pm,
Saturday – Sunday and Bank Holidays
8.30am to 2pm
Baxi Social MediaTwitter , Facebook , Instagram ,
LinkedIn , YouTube
Baxi contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Baxi’s customer service team.

What does Baxi warranty cover and not cover?

Baxi’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Baxi typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Baxi official website.

What are the ratings of Baxi according to customer reviews?

Baxi holds a respectable 4.6 out of 5 stars average based on customer reviews. Baxi is clearly doing something right, which can be considered positive, and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

  • Variety and features.
  • Installation and Service.
  • Generally good customer service.
  • Variety of options.

Cons observed as per negative reviews

  • Repair Costs.
  • Occasional breakdowns.
  • Limited parts availability.


Baxi offers a diverse range of boilers to suit various needs and budgets, including combi, system, and heat-only models. Baxi can be a good option, especially for one’s who seeking a reliable and efficient boiler. But still, potential high repair costs and inconsistent customer service experiences are worth considering. 

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What company is Baxi?

Baxi is a well-established manufacturer and distributor of domestic and commercial water and space heating systems, primarily gas boilers. They are based in Warwick, England, and operate as a subsidiary of the European group BDR Thermea.

Who is Baxi owned by?

Baxi, the well-known manufacturer of gas boilers, operates as a subsidiary of the European group BDR Thermea.

Is Baxi any good?

Baxi boilers can be a decent option for most homeowners looking for a reliable and efficient boiler at a good price. Whether Baxi is “any good” for you depends on what you’re looking for in a boiler and your specific priorities.

Where is Baxi Headquarters?

Baxi’s headquarters reside at 2201 Dwyer Avenue, Utica, NY 13501, United States, serving as the central hub for their global operations and technological advancements across various industries.

How do I contact Baxi?

To reach Baxi, call at +1-844-422-9462 for general queries. For email, contact [email protected]. You can also access their customer service form by visiting their website.

What are Baxi Customer care Timings?

Baxi customer care is available from 8am to 6pm on weekdays and 8.30am to 2pm on Saturdays and Sundays, with bank holidays following the Sunday schedule

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