BDR Thermea Group

BDR Thermea Group is a European manufacturer and distributor of domestic and commercial water and space heating systems. It is headquartered in Apeldoorn, the Netherlands, and has operations in more than 100 countries worldwide. The company’s brands include Baxi, De Dietrich Remeha, Brötje, Chappée and Baymak.

BDR Thermea Group Warranty Exclusions, Coverage, Customer Reviews & Contact Details

BDR Thermea Group was founded in 2009 through the merger of Baxi Group and Remeha Group. The company has a long history of innovation in the heating industry, dating back to the founding of Baxi in 1886 and De Dietrich in 1684.

BDR Thermea Group’s products are used in a wide variety of applications, including residential homes, commercial buildings, and industrial facilities. The company offers a wide range of products, including boilers, water heaters, air conditioners, and solar thermal systems.

Here, we’ll share how to connect with BDR Thermea Group customer service, what the BDR Thermea Group warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact BDR Thermea Group customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with BDR Thermea Group’s customer service team.

BDR Thermea Group
Headquarters Address
Kanaal Zuid 106, 7332 BD Apeldoorn,
BDR Thermea Group
BDR Thermea Group
Email Address
[email protected]
BDR Thermea Group
Customer Service Form
Visit here
BDR Thermea Group
Social Media
LinkedIn , YouTube
BDR Thermea Group contact details

BDR Thermea Group US Contact Details

BDR Thermea Group itself is not directly present in the US market, but its brands (Baxi, DDR Americas, and ECR International) operate independently with dedicated US offices and contact details.

Baxi Head Office Address2201 Dwyer Avenue, Utica,
NY 13501, United States
Baxi Phone Number+1 315-797-1310,
+1 315-797-3762
DDR Americas Head
Office Address
1054 North DuPage Avenue,
Lombard, Illinois, United States
DDR Americas
Phone Number
+ 1 630 953 2374,
+ 1 630 953 2376
ECR International, Inc
Head Office Address
2201 Dwyer Avenue, Utica,
NY 1350, United States
ECR International, Inc
Phone Number
+1 315-797-1310,
+1 315-797-3762
BDR Thermea Group United States Contact Details

For those outside the United States, can visit here, for contact details specifically to their region.

What does BDR Thermea Group warranty cover and not cover?

BDR Thermea Group’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties BDR Thermea Group typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the BDR Thermea Group official website.

What are the ratings of BDR Thermea Group according to customer reviews?

Based on customer reviews, BDR Thermea Group averages a 3.6 out of 5 stars rating. This indicates a generally fine view but with room for improvement.

Pros as per positive reviews

  • Product quality and reliability.
  • Brand reputation.
  • Technical expertise
  • Wide product range.

Cons observed as per negative reviews

  • Installation issues.
  • Limited product availability.
  • Product malfunctions.
  • Price


Whether BDR Thermea Group is a good option for you depends on your specific needs and priorities. If you value product quality, reliability, and brand reputation, BDR Thermea Group can be a good choice. But still, potentially higher costs and potential inconsistencies in customer service can be a hindrance in time.

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What is BDR Thermea Group?

BDR Thermea Group is a European manufacturer and distributor of domestic and commercial water and space heating systems. They operate in over 100 countries and are known for their diverse portfolio of established brands.

What does BDR Thermea stand for?

BDR: This refers to the merger of Baxi and De Dietrich Remeha, forming the initial “BD” in the name.
Thermea: This is a Latin word meaning “heat” or “warmth,” symbolizing the company’s focus on heating technology.

Is BDR Thermea Group any good?

BDR Thermea Group can be decent, as you can expect potential installation woes and occasional product issues. quality, efficient products and good customer service can balance it out

Where is BDR Thermea Group Headquarters?

BDR Thermea Group’s headquarters reside at Kanaal Zuid 106, 7332 BD Apeldoorn, Netherlands, serving as the central hub for their global operations and technological advancements across various industries.

How do I contact BDR Thermea Group?

To reach BDR Thermea Group, call at +1 315-797-1310, +1 315-797-3762 for general queries. For email, contact  [email protected]. You can also access their customer service form by visiting their website.

What brands are part of BDR Thermea Group?

BDR Thermea Group includes major heating brands like Baxi, De Dietrich, Remeha, Brötje, Chappée, and Baymak.

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