BDR Thermea Group

BDR Thermea Group is a European manufacturer and distributor of domestic and commercial water and space heating systems. It is headquartered in Apeldoorn, the Netherlands, and has operations in more than 100 countries worldwide. The company’s brands include Baxi, De Dietrich Remeha, Brötje, Chappée and Baymak.

BDR Thermea Group was founded in 2009 through the merger of Baxi Group and Remeha Group. The company has a long history of innovation in the heating industry, dating back to the founding of Baxi in 1886 and De Dietrich in 1684.

BDR Thermea Group’s products are used in a wide variety of applications, including residential homes, commercial buildings, and industrial facilities. The company offers a wide range of products, including boilers, water heaters, air conditioners, and solar thermal systems.

Here, we’ll share how to connect with BDR Thermea Group customer service, what the BDR Thermea Group warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact BDR Thermea Group customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with BDR Thermea Group’s customer service team.

BDR Thermea Group US Contact Details

BDR Thermea Group itself is not directly present in the US market, but its brands (Baxi, DDR Americas, and ECR International) operate independently with dedicated US offices and contact details.

For those outside the United States, can visit here, for contact details specifically to their region.

What does BDR Thermea Group warranty cover and not cover?

BDR Thermea Group’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties BDR Thermea Group typically cover and exclude.

Typical Coverage

• Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
• Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
• Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

• Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
• Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
• Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
• Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the BDR Thermea Group official website.

What are the ratings of BDR Thermea Group according to customer reviews?

Based on customer reviews, BDR Thermea Group averages a 3.6 out of 5 stars rating. This indicates a generally fine view but with room for improvement.

Pros as per positive reviews

• Product quality and reliability.
• Brand reputation.
• Technical expertise
• Wide product range.

Cons observed as per negative reviews

• Installation issues.
• Limited product availability.
• Product malfunctions.
• Price

Conclusion

Whether BDR Thermea Group is a good option for you depends on your specific needs and priorities. If you value product quality, reliability, and brand reputation, BDR Thermea Group can be a good choice. But still, potentially higher costs and potential inconsistencies in customer service can be a hindrance in time.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

Frequently Asked Questions