Fujitsu General Limited

  • [email protected]
  • +1-888-888-3424
  • Monday - Friday, 8:00 AM–8:00 PM (EST)
  • FUJITSU GENERAL AMERICA, INC. 340 Changebridge Road, Building 200, Suite 300, Pine Brook, NJ 07058, U.S.A.

Fujitsu General Limited is a Japanese multinational electronics company, founded in 1971, headquartered in Yokohama, Japan. It is a subsidiary of Fujitsu Limited, one of the world’s largest information technology companies. Fujitsu General is a manufacturer of air conditioners, as well as other home appliances and electronic equipment.

Fujitsu General Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Here, we’ll share how to connect with Fujitsu General customer service, what the Fujitsu General warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Fujitsu General customer service?

Fujitsu General Headquarters AddressFUJITSU GENERAL AMERICA, INC. 340 Changebridge Road, Building 200, Suite 300,
Pine Brook, NJ 07058, U.S.A.
Fujitsu General Phone Number+1-888-888-3424 (Toll Free),
Fujitsu General
Fujitsu General Email Address[email protected], [email protected]
Fujitsu General Service HoursMonday – Friday,
8:00 AM–8:00 PM (EST)
Fujitsu General Fax+1-973-575-2194 (Main),
+1-973-836-0449 (Service)
Fujitsu General Social MediaLinkedIn , Facebook , YouTube 
Fujitsu General Contact Details

If you have any inquiries or need assistance, these contact details should help you get in touch with Fujitsu General’s customer service team.

What does Fujitsu General warranty cover and not cover?

Fujitsu General’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Fujitsu General typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Fujitsu General official website.

What are the ratings of Fujitsu General according to customer reviews?

Fujitsu General received 3.7 out of 5 stars based on customer reviews, while many customers praise their cooling performance, energy efficiency, and build quality, others encounter issues with installation, customer service, and occasional product malfunctions.

Pros as per positive reviews

  • High Cooling Performance.
  • Build Quality and Durability.
  • Energy Efficiency.
  • User-Friendly Features.

Cons observed as per negative reviews

  • Installation woes.
  • Customer service inconsistencies.
  • Occasional malfunctions.
  • Higher Initial Cost.


While Fujitsu General presents undeniable strengths in cooling power, energy efficiency, and build quality, the potential for installation hiccups, inconsistent customer service, and occasional product malfunctions warrants caution. 

 If you prioritize performance and durability and can afford the premium price tag, Fujitsu General would be a viable option. But still, if budget is a primary concern or you prefer readily available installation support, other brands might offer better value.

Who Are We?

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What company is Fujitsu General?

Fujitsu General Limited is a well-established Japanese company known for its quality air conditioning systems and other HVAC solutions. Founded in 1971, it has grown much in the global market, especially for air conditioners.

Is Fujitsu General any good?

Fujitsu General is a highly respected company with a strong reputation for quality and reliability. If you are looking for a good quality air conditioning system or other HVAC product, Fujitsu General is a good option to consider.

Where is Fujitsu General Headquarters?

Fujitsu General headquarters is located at FUJITSU GENERAL AMERICA, INC. 340 Changebridge Road, Building 200, Suite 300, Pine Brook, NJ 07058, US, serving as its primary operational center.

How do I contact Fujitsu General?

To reach Fujitsu General, call at +1-888-888-3424 (Toll Free), +1-973-575-0380 for general queries. For email, contact  [email protected], [email protected]. You can also access their customer service form by visiting their website.

What are Fujitsu General Customer care Timings?

Fujitsu General’s customer care operates from Monday to Friday, 8:00 AM to 8:00 PM (EST), offering support during these specified hours.

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