Thermo King

  • [email protected]
  • Monday - Friday 9:00 AM–5:00 PM (24/7 Emergency Support)
  • 314 West 90th Street Bloomington, MN 55420, USA

Thermo King USA is a provider of temperature-controlled transport solutions for a variety of industries, including food and beverage, pharmaceutical, and construction. They offer a wide range of products and services, like Truck and trailer refrigeration units, Air conditioning units for buses and coaches, Heating and cooling solutions for buildings and many more.

Thermo King Warranty Coverage, Lookup, Customer Reviews & Contact Details

Thermo King is a subsidiary of Trane Technologies, a global leader in climate control solutions. The company has a strong reputation for quality, reliability, and alteration.

Here, we’ll share how to contact Thermo King customer care, what Thermo King warranty covers, what it doesn’t cover,  important details about Thermo King’s warranty, and the customer review ratings for Thermo King.

How do I contact Thermo King customer care?

Thermo King Customer Care Contact Options:

Thermo King Address314 West 90th Street Bloomington,
MN 55420, USA
Thermo King Phone Number+1 952-887-2200, +1 888-887-2202
Thermo King Official
Thermo King Email Address[email protected]
Thermo King Customer Service FormVisit here
Thermo King Service HoursMonday – Friday 9:00 AM–5:00 PM
(24/7 Emergency Support)
Thermo King Control Panel ManualVisit here
Thermo King Social MediaTwitter , Instagram , Facebook ,
Youtube , LinkedIn
Thermo King Contact Details

For a complete list of Global Thermo King Contacts, including regional phone numbers and email addresses, visit here.

Additional Tips:

  • If you are contacting Thermo King by phone, you may be placed on hold. Be patient.
  • If you are contacting Thermo King by email, you may not receive a response immediately. Allow them up to 24 hours for a response.

What Thermo King Warranty Covers?

  • Defects in material and workmanship: This covers any failures due to faulty materials or manufacturing errors within the warranty period.
  • Parts and labor: The warranty covers repair or replacement of defective parts and the labor involved in completing the repair, usually at authorized Thermo King dealers.
  • Specific components: For specific products, some key components like the microprocessor, condenser, compressor, engine, evaporator, and coils may have longer warranty periods than the overall unit.

What Thermo King Warranty Does Not Cover?

  • Normal wear and tear: The warranty doesn’t cover parts that wear out from normal use, such as belts, filters, bearings, and batteries.
  • Improper maintenance: If damage is caused by lack of or improper maintenance, it won’t be covered.
  • Accident or misuse: Damage caused by accidents, collisions, or any improper use of the equipment is excluded.
  • Consumables and maintenance items: Consumables like oils, lubricants, fuses, fuel, filters, refrigerants, and dryers are not covered.
  • Non-Thermo King parts: Any parts not supplied by Thermo King are not covered.
  • Modifications: If the unit has been modified without Thermo King’s approval, it may void the warranty.

What should I know about Thermo King Warranty?

Here are some important things you should know about Thermo King warranties:

Variations in Coverage

  • Product Type: Warranty coverage varies depending on the specific Thermo King product (truck refrigeration, bus AC, building HVAC) and its model. Always refer to your product’s specific warranty document for details.
  • Region: Warranty terms and conditions may differ slightly between regions. Check the website or contact customer care for regional specifics.
  • Additional Packages: Extended warranty packages or maintenance plans can offer additional coverage beyond the standard warranty.

Important Exclusions

  • Wear and Tear: Normal wear and tear of parts like belts, filters, and batteries is not covered. Regular maintenance is crucial to avoid warranty claims being denied.
  • Improper Maintenance: Lack of or improper maintenance as per the manufacturer’s instructions will void the warranty. Keep detailed maintenance records for documentation.
  • Accidental Damage: Damage caused by accidents, misuse, or unauthorized modifications is excluded. Operate your equipment safely and follow manufacturer guidelines.

For detailed information on excluded items, see the official warranty document here.

Helpful Tips

  • Register your product: Register your Thermo King product online or with your local dealer to ensure you receive warranty updates and notifications.
  • Read the warranty document carefully: Understand the specific terms and conditions of your warranty, including coverage periods, exclusions, and claim procedures.
  • Keep maintenance records: Maintain detailed records of all maintenance performed on your Thermo King equipment, including dates, parts replaced, and service performed by authorized technicians.
  • Contact customer care: If you have any questions about your warranty or need assistance with a claim, don’t hesitate to contact Thermo King customer care. They can provide guidance and support.

What are the ratings of Thermo King according to customer reviews?

Customer reviews for Thermo King paint a fine picture, with ratings generally hovering around 4.5 out of 5 stars with some areas exceeding expectations, while others present room for improvement.

Pros as per positive reviews

  • Reliability and performance.
  • Durability and low maintenance.
  • Ease of installation.
  • Wide product range and customization.

Cons observed as per negative reviews

  • High initial cost.
  • Limited Parts availability.
  • Maintenance costs.
  • Limited warranty coverage.


Thermo King presents a strong option to consider, their diverse product range, coupled with strengths in performance, durability, and ease of use, makes them a compelling choice. But still, the potential for higher initial costs, parts availability challenges, and maintenance expenses should be carefully considered before making a decision.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

Where is Thermo King Headquarters?

Thermo King’s headquarters is located at 314 West 90th Street, Bloomington, MN 55420, USA. This is where the company’s main offices and operations are based.

What does Thermo King do?

Thermo King makes cooling and heating systems for trucks, trailers, buses, trains, and containers, ensuring goods stay at the right temperature during transport.

Who manufactures Thermo King?

In 1997, Trane Technologies acquired Thermo King, making it a leader in climate control tech. Thermo King units, once used mainly for food transport in trailers, are now found in various applications beyond semi-trailers.

Is Thermo King a good brand?

Thermo King is a reliable brand known for dependable equipment. Their products hold their value better than others in the industry, showcasing the brand’s quality and durability.

How do I contact Thermo King?

You can contact Thermo King by phone at +1 952-887-2200 or +1 888-887-2202, via email at [email protected], or by filling out their customer service form available on their website.

What are Thermo King customer care hours?

Thermo King’s customer care operates Monday to Friday from 9:00 AM to 5:00 PM. For emergencies, they provide 24/7 support, ensuring assistance is available around the clock when needed.

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