Galanz

  • cskh@thegioididong.com
  • +84-1900-1203
  • Monday - Friday, 9:00 AM–5:30 PM, Saturday 9:00 AM - 12:00 PM
  • BMD – Binh Minh Distribution Room 607A, PetroVietnam Building, 1-5 Le Duan, Ben Nghe Ward, District 1 Ho Chi Minh City, Vietnam 71006
  • https://www.galanz.com/vn/

Galanz is a Chinese manufacturer of electronic home appliances, headquartered in Foshan, Guangdong. It was founded in 1978 and is known for its wide range of products, including microwaves, refrigerators, dishwashers, ranges and wall ovens & for other small kitchen appliances.

Galanz Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Here, we’ll share how to connect with Galanz customer service, what the Galanz warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Galanz customer service?

Galanz Headquarters AddressBMD – Binh Minh Distribution Room 607A, PetroVietnam Building, 1-5 Le Duan, Ben Nghe Ward, District 1 Ho Chi Minh City, Vietnam 71006
Galanz Phone Number+84-1900-1203
Galanz Websitewww.galanz.com/vn
Galanz Email Addresscskh@thegioididong.com
Galanz Customer Service FormVisit here
Galanz Service HoursMonday – Friday, 9:00 AM–5:30 PM,
Saturday 9:00 AM – 12:00 PM
Galanz Social MediaTwitter , Facebook , Instagram
Galanz’s contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Galanz’s customer service team.

What does Galanz warranty cover and not cover?

Galanz’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Galanz typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Galanz official website.

What are the ratings of Galanz according to customer reviews?

Based on customer reviews of Galanz, it’s averaging around a 2.8 out of 5 stars. While some customers appreciate the design, affordability, and specific features of their Galanz appliances, others express frustration with quality issues, inconsistent customer service, and short lifespans.

Pros as per positive reviews

  • Unique and stylish designs.
  • Affordable prices.
  • Intuitive controls.
  • Decent performance.

Cons observed as per negative reviews

  • Durability concerns.
  • Quality control issues.
  • Customer service problems.
  • Short lifespan.
  • Limited availability.

Conclusion

Whether Galanz is a good option for you depends on your priorities and budget. If you’re looking for a stylish and affordable appliance with specific features, and you’re comfortable with the potential for quality issues and limited customer service, Galanz might be worth considering. But still, if reliability and long-term durability are your top needs, you might want to consider a different brand.

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What company is Galanz?

Galanz is a Chinese manufacturer of electronic home appliances, headquartered in Foshan, Guangdong. It was founded in 1978 and is known for its microwaves, particularly for being the world’s largest microwave oven manufacturer at one point (holding a 40% global market share in 1998).

Is Galanz any good?

If you’re looking for a stylish and affordable appliance with specific features, and you’re comfortable with the potential for quality issues and limited customer service, Galanz might be worth considering as “good” for you. 

Where is Galanz Headquarters?

Galanz headquarters is located at BMD – Binh Minh Distribution Room 607A, PetroVietnam Building, 1-5 Le Duan, Ben Nghe Ward, District 1 Ho Chi Minh City, Vietnam 71006, serving as its primary operational center.

How do I contact Galanz?

To reach Galanz, call at +84-1900-1203 for general queries. For email, contact cskh@thegioididong.com. You can also access their customer service form by visiting their website.

What are Galanz Customer care Timings?

Galanz’s customer care operates from Monday to Friday, between 9:00 AM and 5:30 PM. Additionally, they’re available on Saturdays from 9:00 AM to 12:00 PM, offering assistance during these specified hours.

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Darold Sprouse
Darold Sprouse
3 years ago

I purchase the Galanz 4.0 retro in June 2020 as of Nov 9 it stop cooling. ice melted everything hot.

Dale cofer
Dale cofer
3 years ago

Got a 3.1 Galante mini fridge and freezer it cools a little but won’t freeze anything

Patricia Matczak
Patricia Matczak
3 years ago

My mini fridge is leaking, only 4 months old

James Long
James Long
3 years ago

My mini fridge doesn’t work.

Eva Figueroa
Eva Figueroa
3 years ago

Brand new fridge arrived yesterday. Freezer works but the fridge is not cooling.

Henry Aho
Henry Aho
3 years ago

Brand new fridge arrived yesterday. Freezer works but the fridge is not cooling. Please let me know if you can troubleshoot or have someone fix it. Fridge is a 12 cubic feet red fridge.

Elizabeth Ponce
Elizabeth Ponce
3 years ago

I just bought a mini fridge, its been plugged in for 5 hours now and it has not cooled.

Joyce Weston
Joyce Weston
4 years ago

I purchased a refrigerator 08/27/18 from Wal-Mart.com and for no reason it just quit working. I feel that Galanz should replace it at no charge

OLUFUNKE ADEYEMO
OLUFUNKE ADEYEMO
4 years ago

I bought galanz fridge at Wal-Mart few weeks ago . Four days ago the fridge stopped working after shut off . It won’t pick up unless I replug the fridge . Why

Trudy Sterling
Trudy Sterling
6 years ago

Hi I just purchased a 3.1 mini refrigerator with top freezer today. I plugged it in for an hour and the sides feel very hot to touch, should I return it to the Walmart store where I bought it? Trudy Sterling

Gloria Benbow
Gloria Benbow
6 years ago

Hi my name is Gloria Benbow and i talk to u all back in February bout a refrigerator that I purchase from you all and I’m trying to figure out how long would it take for me to get a refund I can be reached at 202 760 7224 thank you

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