Payne Heating and Cooling has been a trusted name in the industry since 1914. It is a well-established, reliable brand of heating and cooling units known for being dependable, affordable, and energy-efficient. Payne’s products are known for their dependability and long lifespan. They offer a wide range of products, including air conditioners, gas furnaces, heat pumps, ductless systems, and more.

Payne Contact Details, Customer Reviews & Warranty Lookup

Here we’ll be sharing how to contact Payne, the types of warranties offered for their HVAC products, and customer reviews and ratings of Payne HVAC.

How do I contact Payne?

To contact Payne, reach out via:

Payne Address7310 West, Morris Street, Indianapolis, Indiana, 46231, United States of America (USA)
Payne Phone Number+1 (888) 417-2963
Payne Email Address[email protected]
Payne Customer Service FormVisit here
Payne contact details

What types of warranties does Payne offer for their HVAC products?

Payne’s HVAC warranty program offers comprehensive coverage for various parts and components:

Standard Warranty

This covers most parts of Payne HVAC unit for a specific period:

  • 5 Years: Applies to most parts, including the compressor, evaporator coil, and condenser coil.
  • 10 Years: Covers specific parts like the heat exchanger on gas furnaces and the scroll compressor on certain air conditioners.

Extended Warranties

For added protection, Payne offers extended warranties that lengthen the coverage of specific components:

  • 10-Year Parts Limited Warranty: Extends the basic 5-year parts warranty to a full decade.
  • 12-Year Parts Limited Warranty: Provides even longer protection for additional parts.
  • 20-Year Secondary Heat Exchanger Warranty: Specifically applies to gas furnaces, safeguarding the secondary heat exchanger for two decades.

Additional Warranties

Payne also offers

  • Labor Warranty: Depending on the product and installation, this can range from 1 to 5 years.
  • Registration Bonus: Register your Payne unit within 60 days of purchase to enjoy extended coverage on some parts.

Important Points

  • Warranties are for the original owner and non-transferable.
  • Proof of purchase is required for service claims.
  • Damage caused by improper installation, maintenance, or misuse is not covered.
  • Specific terms and conditions may apply, so reviewing the warranty documents is crucial.

Finding Your Warranty Information

  • Product Manual/Warranty Card: Check the documents included with your unit.
  • Serial Number: Enter your product’s serial number on the Payne product registration website.
  • Payne Customer Support: Contact them directly for assistance.

Remember, registering your Payne HVAC unit within 60 days of purchase unlocks potential warranty benefits, and by understanding the different options and following the registration process, you can ensure you receive the maximum benefits from your Payne HVAC warranty.

What are the customer reviews & ratings of Payne HVAC?

Based on customer reviews , Payne HVAC has an average of 4.4 out of 5 stars, which is considered very good. Here are some insights into their customer reviews:

Pros as per positive reviews

  • High-quality products.
  • Affordability.
  • Reliability service.
  • Quiet operation.

Cons observed as per negative reviews

  • Limited model availability.
  • Repair difficulties.
  • Installation concerns.
  • Customer service inconsistencies.


Payne HVAC is a sensible choice for homeowners seeking reliable, affordable, and energy-efficient heating and cooling solutions. While Payne HVAC has also received largely positive customer reviews, some concerns exist regarding limited model availability and repair difficulties in certain regions. Payne HVAC emerges as a fine compelling option for heating and cooling solutions.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

Who owns Payne HVAC?

Carrier Global Corporation owns Payne HVAC. They acquired Payne in 1955 through their subsidiary, Affiliated Gas Equipment, Inc., preserving Payne’s independent origins since 1914 within Carrier Global’s umbrella.

Is Payne a good HVAC system?

Payne’s reputation rests on high-quality, energy-efficient air conditioning units. Their focus on reliability, efficiency, and quiet operation signifies their acclaimed performance.

Where is Payne located?

Payne’s headquarters sit at 7310 West, Morris Street, Indianapolis, Indiana, 46231, United States, serving as the central hub for their operations and services.

How can I contact Payne customer service?

You can reach Payne’s customer service by calling +1 (888) 417-2963 or you can email [email protected] for support.

Can I register my Payne HVAC unit online?

Yes, you can register your Payne unit online within 60 days of purchase to potentially access extended warranty coverage on certain parts. Use the link provided earlier or visit their website for registration details.

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