• [email protected]
  • Mon-Fri, 8:30AM-2PM, 4PM-6:30PM (summer hours may differ), Telephone Services: 9AM-2PM, 4PM-6PM.
  • Rui Barbosa, 1020 - Caixa Postal 91, Joinville, Santa Catarina 89219-901, Brazil
  • https://www.embraco.com/en/

Embraco is a Brazilian company that manufactures compressors for refrigeration systems. They are one of the major companies in the industry, supplying compressors to many of the world’s leading appliance brands. Embraco was founded in 1971 in Joinville, Santa Catarina, Brazil. The company has since grown to become a global leader in refrigeration technology, with manufacturing facilities in Brazil, China, Italy, Slovakia, and Thailand. 

Embraco Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Embraco’s products are used in a wide variety of appliances, including refrigerators, freezers, air conditioners, and water dispensers.

Here, we’ll share how to connect with Embraco customer service, what the Embraco warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Embraco customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with Embraco’s United States customer service team.

Embraco Headquarters AddressRui Barbosa, 1020 – Caixa Postal 91, Joinville,
Santa Catarina 89219-901, Brazil
Embraco USA Head Office Address1610 Satellite Boulevard, Suite B, Duluth,
GA, – USA – 30097
Embraco Phone Number+1-678-805–3100
Embraco Websitewww.embraco.com/en
Embraco Email Address[email protected]
Embraco Customer Service FormVisit here
Embraco Service HoursMon-Fri, 8:30AM-2PM, 4PM-6:30PM
(summer hours may differ),
Telephone Services: 9AM-2PM, 4PM-6PM.
Embraco AppsAndroid , iPhone
Embraco Fax+1-678-804-1338
Embraco Social MediaFacebook , LinkedIn , YouTube
Embraco contact details

For those outside the United States, can visit here, for contact details specific to their region. The contact information will be located at the bottom of the page.

What does Embraco warranty cover and not cover?

Embraco’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Embraco typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Embraco official website.

What are the ratings of Embraco according to customer reviews?

Embraco gets a respectable 4.2 out of 5 stars based on customer reviews,  indicating a generally positive customer experience. But still, to get a well-rounded picture, let’s delve into the pros and cons:

Pros as per positive reviews

  • Reliability and Durability.
  • Wide Range of Options.
  • Performance.
  • Energy Efficiency.

Cons observed as per negative reviews

  • Limited Availability of Spare Parts.
  • Repair Costs.
  • Complex Installation.
  • Limited technical information about specific models.


Embraco is a good option for those seeking reliable, energy-efficient, and high-performing refrigeration compressors. But still, the potentially higher price point and limited availability require consideration. At last, whether Embraco is the right choice for you depends on your budget, appliance type, and repair cost tolerance.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What company is Embraco?

Embraco is a Brazilian company specializing in the manufacture of compressors for refrigeration systems.  They offer a wide variety of compressors for various applications, including refrigerators, freezers, air conditioners, and water dispensers.

Is Embraco any good?

Embraco compressors are praised for their longevity and dependable performance. Many customers highlight years of trouble-free operation, even in demanding environments.  At all, whether it is “good” or not, depends on your specific needs and priorities. 

Where is Embraco Headquarters?

Brand Name’s headquarters reside at Rui Barbosa, 1020 – Caixa Postal 91, Joinville, Santa Catarina 89219-901, Brazil, serving as the central hub for their global operations and technological advancements across various industries.

Where is Embraco’s Head office in US?

Embraco’s US head office resides in Duluth, Georgia, at 1610 Satellite Boulevard, Suite B, zip code 30097.

How do I contact Embraco?

To reach Embraco, call at +1-678-805–3100 for general queries. For email, contact [email protected]. You can also access their customer service form by visiting their website.

What are Embraco Customer care Timings?

Embraco’s customer care operates weekdays from 8:30 AM to 2 PM and 4 PM to 6:30 PM, with phone service available during those same slots plus 9 AM to 2 PM. Summer hours may vary, so double-check before calling.

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View all Complaints
2 years ago

Compressor says 240volys plug and electrical drawing say 120. Which

Alvaro Masis
Alvaro Masis
5 years ago

I need the Embraco compressor EGYS-90HLP and I want to know if this number change to another number, I will appreciate your help

Ted Lutkehaus
Ted Lutkehaus
Reply to  Alvaro Masis
3 years ago

I purchased a embraco compressor 7014067. It is having difficulty starting when a shorter cycle occurs. The compressor is an EM65NR. I would like to install a starting cap on the system to eliminate problem. The em does not come with a cap as I’m sure you know. The original compressor with my sub zero had the starting cap. Can you tell me what cap would apply to this application. Can I use the cap that was used with the original compressor. The subzero is a model 590.;

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