• [email protected]
  • +1-888-935-8880
  • Monday - Friday, 9am - 9pm (EST), Saturday – Sunday, 9am - 6pm (EST)
  • Hisense International Floor 22, Hisense Tower, 17 Donghai Xi Road, Qingdao, 266071, China
  • https://global.hisense.com/

Hisense is a Chinese multinational electronics and major appliance manufacturer based in Qingdao, Shandong Province, China. Founded in 1969, Hisense is the largest TV manufacturer in China by market share since 2004, and also produces a wide range of other products including fridges, washing machines, air conditioners, smartphones, and more.

Hisense Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Hisense is a major company in the global electronics market too, with products sold in over 130 countries and regions. The company has a strong presence in North America, Europe, and Asia, and is increasingly expanding into emerging markets.

Here, we’ll share how to connect with Hisense customer service, what the Hisense warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Hisense customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with Hisense’s USA customer service team.

Hisense Headquarters Hisense International Floor 22, Hisense Tower, 17 Donghai Xi Road, Qingdao, 266071, China
Hisense USA Head Office Address7310 MCGINNIS FERRY RD,
Hisense Phone Number+1-888-935-8880,
Hisense Websitehttps://global.hisense.com ,
Hisense Email Address[email protected]
Hisense Customer Service FormVisit here
Hisense Service HoursMonday – Friday, 9am – 9pm (EST),Saturday – Sunday, 9am – 6pm (EST)
Hisense Social MediaTwitter , Instagram ,
Facebook , YouTube
Hisense Contact Details

For faster assistance, reach out to our global service team instead of the USA team. Visit here.

What does Hisense warranty cover and not cover?

Hisense’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Hisense typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Hisense official website.

What are the ratings of Hisense according to customer reviews?

Hisense customer reviews tend to be blended, with an average rating around 3.8 out of 5 stars. Let’s break down the pros and cons to help you decide if it’s a good option for you:

Pros as per positive reviews

  • Value for money.
  • Good picture quality.
  • Smart features.
  • Affordability.

Cons observed as per negative reviews

  • Uncertain long-term reliability
  • Software updates issue.
  • Customer service issues.
  • Quality control concerns.


Hisense offers a compelling proposition for budget-minded consumers seeking feature-rich electronics and appliances. Whether Hisense is a good option for you depends on your priorities and budget. If you’re looking for a good-picture quality TV at an affordable price, Hisense can be a decent choice. But still, if you prioritize reliability, established brand reputation, and flawless customer service, you may want to consider other options.

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What company is Hisense?

Hisense is a Chinese multinational major appliance and electronics manufacturer, headquartered in Qingdao, Shandong Province, China. Founded in 1969, it’s known for being the largest TV manufacturer in China by market share since 2004.

Is Hisense any good?

 Hisense is a well-respected brand in the electronics and major appliance industry, offering a wide range of quality and affordable products. But still, Hisense is a “good” option for you depends on your priorities and budget

Where is Hisense Headquarters?

Hisense’s headquarters reside at Hisense International Floor 22, Hisense Tower, 17 Donghai Xi Road, Qingdao, 266071, China, serving as the central hub for their global operations and technological advancements across various industries.

Where is Hisense Head office in USA?

Hisense headquarters is located at 7310 MCGINNIS FERRY RD, SUWANEE, GA 30024, USA, serving as its primary operational center.

How do I contact Hisense?

To reach Hisense, call at +1-888-935-8880, +1-877-465-3566 for general queries. For email, contact  [email protected]. You can also access their customer service form by visiting their website.

What are Hisense Customer care Timings?

The Hisense customer care team is available Monday to Friday from 9 AM to 9 PM (EST) and on weekends from 9 AM to 6 PM (EST), ensuring assistance during convenient hours.

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