Gree Electric

Gree Electric was established in 1989 under its former name of Zhuhai City Haili Cooling Engineering Company Limited. It was restructured and renamed Gree Electric Appliances Inc. of Zhuhai in 1994, and now Gree Electric is a major Chinese home appliance manufacturer headquartered in Zhuhai, Guangdong province.

Gree Electric Warranty Exclusions, Coverage, Customer Reviews & Contact Details

It is the world’s largest residential air-conditioner manufacturer. The company offers two types of air conditioners: household air conditioners and commercial air conditioners. The company also produces electric fans, water dispensers, heaters, rice cookers, air purifiers, water kettles, humidifiers and induction cookers, among other products. It distributes its products in China and abroad under the brand name Gree.

Here, we’ll share how to connect with Gree Electric customer service, what the Gree Electric warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Gree Electric customer service?

Gree Electric Headquarters AddressWest Jinji Rd, Qianshan, Zhuhai
Gree Electric Phone Number0086-756-8614-883 /
Gree Electric Website
Gree Electric Email Address[email protected],
[email protected]
Gree Electric Customer Service FormVisit here
Gree Electric Service HoursMonday – Friday,
8:00 AM–5:00PM (EDT)
Gree Electric Fax0086-756-8614-998
Gree Electric Social MediaTwitter , Facebook ,
LinkedIn , WeChat
Gree Electric contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Gree Electric’s customer service team.

What does the Green Electric warranty cover and not cover?

Gree Electric’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Gree Electric typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Gree Electric official website.

What are the ratings of Gree Electric according to customer reviews?

Gree Electric generally receives positive customer reviews, averaging around 4.1 out of 5 stars and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

  • Cooling Power.
  • Affordable Prices.
  • Wide Variety of Options.
  • Warranty.

Cons observed as per negative reviews

  • Installation Complexity.
  • Durability Concerns.
  • Limited Customer Service.
  • Availability of Parts.


Gree Electric is a decent option for those looking for an affordable, efficient, and powerful air conditioner. But still, it’s important to consider the potential for installation complexity, durability concerns, and limited customer service, especially outside of North America.

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What company is Gree Electric?

Gree Electric is a Chinese home appliance manufacturer. It’s best known for being the world’s largest manufacturer of residential air conditioners, but also produces a wide range of other appliances like electric fans, water dispensers, heaters, induction cookers & many more.

Is Gree Electric any good?

Gree air conditioners are known for their high SEER ratings (Seasonal Energy Efficiency Ratio), which means they operate with lower energy consumption, saving you money on electricity bills.

Where is Gree Electric Headquarters?

Gree Electric headquarters is located at West Jinji Rd, Qianshan, Zhuhai, serving as its primary operational center.

How do I contact Gree Electric?

To reach Gree Electric, call at 0086-756-8614-883 / 0086-756-8522-218 for general queries. For email, contact [email protected], [email protected]. You can also access their customer service form by visiting their website.

What are Gree Electric Customer care Timings?

Gree Electric’s customer care operates from Monday to Friday, 8:00 AM to 5:00 PM (EDT), offering support during these specified hours.

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