CaptiveAire Systems

CaptiveAire Systems is a manufacturer of commercial kitchen ventilation systems and a growing manufacturer of commercial and industrial HVAC systems. They have been in business since 1976 and are known for their quality products, competitive pricing, and fine customer service.

CaptiveAire Systems Warranty Exclusions, Coverage, Customer Reviews & Contact Details

CaptiveAire offers a variety of HVAC systems, including rooftop units, air handlers, and furnaces. Their HVAC systems are designed to provide comfortable temperatures and good air quality for commercial and industrial buildings.

Here, we’ll share how to connect with CaptiveAire Systems customer service, what the CaptiveAire Systems warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact CaptiveAire Systems customer service?

CaptiveAire Systems
Headquarters Address
4641 Paragon Park Road,
Raleigh, NC 27616
CaptiveAire Systems
Phone Number
+1-800-334-9256 (Toll free),
+1-919-882-2410 (Corporate office),
+1-866-784-6900 (Service & Tech Support)
CaptiveAire Systems
CaptiveAire Systems
Email Address
[email protected], [email protected]
CaptiveAire Systems Fax919-516-8710
CaptiveAire Systems
Service Hours
Monday – Friday, 8:00 AM–8:00 PM (ET)
CaptiveAire Systems
Social Media
Instagram , LinkedIn ,
CaptiveAire Systems contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with CaptiveAire Systems’s customer service team.

What does CaptiveAire Systems warranty cover and not cover?

CaptiveAire Systems’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties CaptiveAire Systems typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the CaptiveAire Systems official website.

What are the ratings of CaptiveAire Systems according to customer reviews?

CaptiveAire Systems has a generally positive reputation with an average rating of around 3.9 out of 5.  While not perfect, it suggests a generally positive experience for most customers.

Pros as per positive reviews

  • Comprehensive product range.
  • Competitive pricing.
  • Quality products and installation.
  • Established reputation.

Cons observed as per negative reviews

  • Installation delay or maintenance procedures.
  • Limited product availability.
  • Limited online presence.


CaptiveAire Systems appears to be a good option for businesses for reliable and quality kitchen ventilation, HVAC, and pollution control solutions. They offer quality products at competitive prices and have responsive customer service. Even so, the limited availability of details regading them and potential installation/maintenance can may be a problem to ensure solutions align with one’s specific needs.

Who Are We?

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What company is CaptiveAire Systems?

CaptiveAire Systems is a leading manufacturer of commercial kitchen ventilation systems. They offer a wide range of products like hoods, fans, filters, ductwork, rooftop units, air handlers, furnaces.

Is CaptiveAire Systems any good?

CaptiveAire is well-regarded for quality kitchen ventilation & HVAC systems. Customers praise functionality, durability, & responsive customer service. But they might be pricier than basic options.

Where is CaptiveAire Systems Headquarters?

CaptiveAire Systems headquarters is located at 4641 Paragon Park Road, Raleigh, NC 27616, serving as its primary operational center.

How do I contact CaptiveAire Systems?

You can contact CaptiveAire Systems via phone at +1-800-334-9256 (Toll-free) or +1-919-882-2410 (Corporate office). For service and tech support, call them at +1-866-784-6900. Email at [email protected] or [email protected]. As another option, access their customer service form on their website.

What are CaptiveAire Systems Customer care Timings?

CaptiveAire Systems’s customer care operates from Monday to Friday, 8:00 AM to 8:00 PM (ET), offering support during these specified hours.

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