Temperzone Group

  • [email protected]
  • +61-2-8822-5700
  • Monday - Friday 8:00am - 4:30pm
  • 14 Carnegie PI, Blacktown NSW 2148 PO Box 8064, Seven Hills NSW 2147, Australia
  • https://www.temperzone.biz/

Founded in 1956 by Eric L. Kendall in Auckland, New Zealand, Temperzone Group is a manufacturer, distributor, and exporter of air conditioning and ventilation equipment throughout Oceania and Asia. They have established networks in New Zealand, Australia, Singapore, Hong Kong, China, and Indonesia.

Temperzone Warranty Claim, Coverage, Exclusions, Contact Details & Customer Reviews

Here, we’ll share the contact details of Temperzone, what the Temperzone warranty covers and doesn’t cover, how to make a warranty claim, and the customer reviews ratings for Temperzone.

What are the contact details of Temperzone?

The contact details for Temperzone will vary depending on your location, as they have offices and distributors across Australia and New Zealand.

To help you find the right contact information, here are details regarding their Australia operations: 

Temperzone Head Office Address14 Carnegie PI, Blacktown NSW 2148 PO Box 8064, Seven Hills NSW 2147, Australia
Temperzone Phone Number (Australia)1800 21 1800 (Free Call), +61-2-8822-5700
Temperzone Websitehttps://www.temperzone.biz/ , https://www.temperzone.com/
Temperzone Email Address[email protected], [email protected]
Temperzone Customer Service FormVisit here
Temperzone Service HoursMonday – Friday 8:00am – 4:30pm
Temperzone Social MediaLinkedIn , YouTube
Temperzone customer care

For detailed information on contacting Temperzone in different countries, including New Zealand, Australia, SE Asia head over to their official contact page, from here.

What does the Temperzone warranty cover & what not?

What’s Covered?

  • Faulty materials or workmanship within the warranty period (starts from purchase date).
  • Repairs will be done for free (labor and material) by Temperzone service centers or agents.

What’s Not Covered?

  • Issues caused by:
    • Power problems (voltage, fuses, etc.)
    • Accidents, misuse, abuse, tampering, improper servicing.
    • Incorrect installation, use, or environment (corrosive, filter neglect).
    • Normal wear and tear (filters, belts, remote batteries).
    • Weathering damage.
    • External service calls (outside service area).
    • Third-party installations (wiring, pipes, drain).
    • Consequential damage or losses.
    • Access limitations for safe repairs.
    • Vermin, foreign matter, natural disasters.
    • Non-Temperzone accessories.
  • Issues related to:
    • Operating conditions outside of specified ranges.
    • Equipment misapplication.
    • Unauthorized modifications or non-original parts.
    • Lack of regular servicing by licensed installers.
    • Non-comfort heating/cooling uses (without approval).
    • Mobile applications (caravans, boats, etc.).

How to make a Warranty Claim?

  • File an online claim or check claim status from here: https://warranty.temperzone.com.au/
  • Inform the service center of:
    • Model and serial number of your unit.
    • Date of purchase and invoice number.
    • Detailed description of the problem.

Additional Resources

  • More Detailed info. regarding Temperzone Warranty: Download pdf.
  • Temperzone Warranty Terms & Conditions: Visit here.

What are the ratings of Temperzone according to customer reviews?

A 3.1 out of 5 rating based on customer reviews is a relatively average score for Temperzone. It suggests that customers have blended experiences with the brand, with some being quite satisfied while others have encountered issues.

Pros as per positive reviews

  • Multiple fan speeds and temperature settings.
  • Timer functions and remote control options..
  • Stylish and modern design aesthetics.
  • Effective air filtration and purification..

Cons observed as per negative reviews

  • Some customers report frequent breakdowns or malfunctions, requiring repairs.
  • Concerns about lifespan and durability in specific models.
  • Long wait times for service appointments or repairs.
  • Limited value for money in certain models.


Temperzone offers a range of air conditioners with potential benefits in quality, performance, features, and customer service. But still, some customers have reported issues with reliability, installation, service, and price. At last, choosing the right Temperzone for one depends on his/her priorities and budget.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What is a Temperzone?

Temperzone is a  manufacturer, distributor, and exporter of air conditioning and ventilation systems across Oceania and Asia. With a widespread network spanning New Zealand, Australia, Singapore, Hong Kong, China, and Indonesia.

Is Temperzone a good brand?

Temperzone products, designed for Australasian conditions, are reputed for efficiency, durability, and reliability, making them a trusted choice.

Where is Temperzone from?

Temperzone, a privately owned company, operates from Head Offices in Auckland, New Zealand, and Sydney, Australia, with advanced manufacturing facilities in Auckland, Hamilton, and Sydney.

Where is the Temperzone Head Office?

The Temperzone Head Office is situated at 14 Carnegie Place, Blacktown NSW 2148, with a mailing address at PO Box 8064, Seven Hills NSW 2147, both in Australia.

How do I contact Temperzone?

To contact Temperzone in Australia, call 1800 21 1800 (Free Call) or +61 2 8822 5700. Reach them via email at [email protected] and [email protected] or fill out the Customer Service Form on their website.

What are Temperzone customer care hours?

Temperzone’s customer care is available from Monday to Friday, 8:00 am to 4:30 pm to assist, during these hours.

How long is temperzone warranty?

The Temperzone warranty covers defects within 12 months from the purchase date. During this period, parts and direct repair labor are provided at no cost during business hours.

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