Toshiba is a Japanese multinational conglomerate corporation founded in 1875. Toshiba is a major manufacturer of electronic products, including laptops, televisions, and semiconductors. It is also a provider of infrastructure services, such as power generation and transmission.
Toshiba is a global company with operations in over 120 countries. It employs over 180,000 people and has annual revenues of over $50 billion.
Here, we’ll be sharing how to contact Toshiba customer service, details about Toshiba’s warranty coverage, making a warranty claim, and the customer-rated performance of Toshiba products
How do I contact Toshiba customer service?
Here’s a handy guide to get you connected quickly and efficiently:
|1–1, Shibaura 1–chome, Minato–ku,
|Toshiba Address (USA)
|300 Kimball Drive, Parsippany,
New Jersey 07054
|Toshiba Phone Number
|Toshiba Email Address
|Toshiba Customer Service Form
|Toshiba Service Hours
|Monday – Friday 8am to 7pm (ET),
Saturday 9am to 4pm (ET)
|Toshiba Social Media
|Twitter , LinkedIn , Facebook
For more detailed information and self-help resources, visit the Toshiba Support Portal here.
What does Toshiba warranty covers or what not?
Toshiba offers a variety of warranties on its products, but the specific coverage will depend on the type of product you have and where you purchased it.
- Defects in materials and workmanship: This means that if your product breaks or malfunctions due to a problem with the materials or how it was made, Toshiba will repair or replace it for free.
- Labor costs: Toshiba will cover the cost of labor for repairs that are covered under the warranty.
- Parts: Toshiba will also cover the cost of any parts that need to be replaced as part of a warranty repair.
What’s not covered?
- Normal wear and tear: Toshiba warranties don’t cover damage that occurs as a result of normal use and aging. This includes things like scratches, dents, and fading.
- Misuse or abuse: If your product is damaged due to misuse or abuse, such as dropping it or spilling something on it, the warranty will not cover it.
- Acts of God: Toshiba warranties also don’t cover damage caused by natural disasters, such as floods or earthquakes.
How to Make a Warranty Claim?
- If you think your Toshiba product is defective, you can contact Toshiba customer service to make a warranty claim.
- You can reach customer service by phone, email, or live chat.
- When you contact customer service, you will need to provide them with the following information:
- Your product’s serial number.
- The date of purchase.
- A description of the problem.
- Once you have filed your claim, Toshiba will work with you to resolve the issue. This may involve repairing the product, replacing it, or providing a refund.
What are the ratings of Toshiba according to customer reviews?
There’s an average rating of 3.6 out of 5, which falls within the “okay” range. It’s not a bad score, but it also suggests that there might be some mixed opinions among customers.
Pros as per positive reviews
- Good value for money.
- Can be helpful and responsive.
- Quality and durability.
Cons observed as per negative reviews
- Slower adoption of newer technologies.
- Limited software updates.
- Limited marketing and brand recognition.
- Inconsistent customer service.
Toshiba products offer a good balance of quality, value, and innovation, making them a viable option for many consumers. But still, it’s important to be aware of the potential drawbacks, such as inconsistent customer service and software updates. If you’re interested in purchasing digital products, then Toshiba will be a good option to consider.
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Frequently Asked Questions
The headquarters of Toshiba is located in Minato City, Tokyo, Japan specific location is 1–1, Shibaura 1–chome, Minato–ku, Tokyo. It serves as the base for the operations of this Japanese multinational electronics company.
To reach Toshiba customer service, you can call +1-855-204-5313 or email [email protected]. Else, you can use the customer service form available on their website. Visit their site for assistance.
Toshiba’s service hours are from 8 am to 7 pm (ET) on Monday to Friday, and from 9 am to 4 pm (ET) on Saturdays.
Toshiba sells lots of things for homes and businesses, like TVs, laptops, DVD players, printers, medical gear, surveillance systems, and special screens called LCDs.
Toshiba TVs usually match features and prices with budget brands like Hisense, TCL, etc. Yet, they often provide exceptional value with feature-packed TVs that are hard to surpass for the price.