Pedernales Electric Cooperative (PEC)

The Pedernales Electric Cooperative (PEC) is a non-profit member-owned electric utility serving Central Texas. PEC provides electricity 24 hours per day, 365 days per year to over 23,000 locations, which equates to 5.1 meters per mile of line.

(PEC) Pedernales Electric Cooperative Bill, Saving Tips, Customer Reviews & Contact Details

PEC offers various member services, including bill pay options, outage information, and energy-saving tips for Residential, commercial, and industrial electric service.

Here We’ll be sharing how to contact Pedernales Electric Cooperative (PEC) customer service, details on bill payments, tips to save on bills, and customer review ratings for PEC.

How do I contact Pedernales Electric Cooperative (PEC) customer service?

Whether you have a billing question, need to report an outage, or simply want some expert advice on saving energy, pick your preferred method, reach out to PEC:

Pedernales AddressP.O. Box 1, Johnson City, TX 78636-0001
Pedernales  Website
Pedernales  Email Address[email protected]
Pedernales LoginVisit here
Pedernales Service HoursMonday – Friday 8 a.m. to 5:30 p.m.
Pedernales Mailing AddressP.O. Box 1, Johnson City, TX 78636-0001
Pedernales  Social MediaTwitter , Instagram , Facebook ,
LinkedIn , YouTube
PEC contact details

PEC Contact Numbers

For Emergencies and Power interruptions888-883-3379
Automated Payment System844-886-9798
To speak with a Representative888-554-4732
Tree Trimming/Area Light Service888-554-4732
PEC Help

For detailed information on specific PEC offices, including addresses, phone numbers, and visiting hours, visit here.

There, you can easily find the office nearest you.

What do I pay for on my PEC bill?

Pedernales Electric Cooperative (PEC) bills can seem complex, but understanding the different charges is key to managing your electric costs.

  • Delivery Charge: This is a fixed fee for delivering electricity to your home, regardless of how much you use.
  • Energy Charge: This is the variable cost based on your kilowatt-hour (kWh) usage. Rates can vary depending on your rate plan and time of day.
  • Demand Charge (optional): This applies to larger homes or businesses with high peak usage during specific times.
  • Customer Charge: This is a flat fee for maintaining your account and meter.
  • Fuel Cost Adjustment (FCA): This is a variable charge that reflects the fluctuating cost of fuel used to generate electricity.
  • Taxes and Fees: These include state and local sales taxes, as well as regulatory fees.
  • Other Charges: These may include late fees, returned payment fees, or charges for additional services like meter reading or outage restoration.

How can I save money on my PEC bill?

Here’s some tips for saving:

  • Monitor your usage: Track your kWh consumption through SmartHub or your bill to identify peak times and areas for reduction.
  • Switch to a different rate plan: PEC offers various plans with different pricing structures. Consider if a time-of-day plan or fixed-rate plan could benefit you.
  • Utilize energy-saving practices: Simple things like switching off lights, using energy-efficient appliances, and adjusting thermostat settings can significantly reduce your usage.
  • Take advantage of PEC programs: PEC offers rebates and incentives for energy-efficient upgrades like smart thermostats or LED lighting.
  • Sign up for paperless billing and automatic bank draft: You can save $1.50 per month by going paperless and $1.50 per month with automatic payments.
  • Consider renewable energy: Explore options like solar panels or community solar programs to offset your energy consumption.

What are the ratings of Pedernales Electric Cooperative (PEC) according to customer reviews?

PEC’s customer ratings are generally positive, with an average of 4.2 out of 5 stars. PEC has a fine reputation for customer service, with many customers praising the company’s responsiveness and helpfulness.

Pros as per positive reviews

  • High customer satisfaction.
  • Reliable service.
  • Competitive rates.
  • Local & Non-Profit Cooperative.

Cons observed as per negative reviews

  • Limited service area.
  • Higher upfront costs for renewable energy.
  • Potentially longer wait times for service appointments.
  • Limited online bill pay options.


The decision of whether PEC is the right choice for you comes down to individual needs and priorities. If you value local ownership, reliable service, and a greener future, PEC might be the perfect fit. But if you prioritize an extensive service area, immediate service appointments, online tools, you might want to give something a going-over other options.

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Where is Pedernales Electric Cooperative office(PEC)?

Pedernales Electric Cooperative’s office is located at P.O. Box 1, Johnson City, TX 78636-0001, serving as their primary address for operations and correspondence.

Who owns Pedernales?

Pedernales Electric Cooperative (PEC) is owned and governed by its members, emphasizing their vital role in the organization’s operation.

What is the largest electric cooperative in the US?

The largest electric cooperative in the US is the Pedernales Electric Cooperative (PEC), based in Texas. Founded in 1940, PEC serves over 271,000 electrical meters across a vast 8,100-square-mile area spanning 24 central Texas counties.

How do I get my PEC bill?

To access your PEC bill: Use SmartHub online for easy access, call customer service at 888-554-4732, visit a PEC office, opt for paperless billing, or utilize the PEC app for bill management.

Where can I pay my PEC electric bill?

PEC electric bills can be paid at participating Western Union, MoneyGram, and Vanilla Direct locations, with a $1.50 processing fee applied by Western Union. Find a nearby participating Western Union location.

How do I contact Pedernales Electric Cooperative office(PEC)?

You can contact Pedernales Electric Cooperative at 888-883-3379 for emergencies, 844-886-9798 for automated payments, 888-554-4732 to speak with a representative, or via email at [email protected].

What are Pedernales Electric Cooperative’s service hours?

Pedernales Electric Cooperative operates from 8 a.m. to 5:30 p.m., Monday through Friday, providing service during these specified hours.

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Albert Palacios
Albert Palacios
5 years ago

Hello I need help Ive been working with your company for the last 3 months repaired a number of appliances and have received no pay. 5 Jobs were deleted from portal because the balance were off by a couple cents. your Manager Silvia has been really rude Said she canceled My checks then removed me from the portal because i was no longer willing to accept jobs.

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