• 1-800-448-5872
  • Monday-Sunday 8AM-5PM (EST)

Magic-Pak refers to a brand of self-contained heating and cooling units. Magic-Pak systems are often used in commercial buildings or multi-family housing where space is limited and a compact, efficient HVAC solution is needed. MagicPak systems come with a number of features that can lower energy costs and increase occupant comfort, and they are made to be easy to install, repair, and maintain.

Magic-Pak Product & Services offerings, Installation, Customer Reviews & Contact Details

In this article, we’ll cover Magic-Pak’s contact details, product specifics, purchasing locations, installation guidance, and customer reviews to provide a comprehensive understanding of their offerings and reputation.

What are the contact details of Magic-Pak?

To get in touch with Magic-Pak, you can find their contact details below:

Magic-Pak Phone Number  1-800-448-5872
Magic-Pak ,
Magic-Pak Email Address[email protected]
Magic-Pak Customer Service QuoteVisit here
Magic-Pak Service ManualVisit here
Magic-Pak Service HoursMonday-Sunday 8AM-5PM (EST)
Magic-Pak Social Media PlatformsFacebookLinkedin
Magic-Pak contact details

What are the specifics of MagicPak’s products & services offerings?

MagicPak offers a variety of products for multi-family construction, including:

Magic-Pak M-Series All-In-One® Units

The M-Series is a line of all-in-one heating and cooling units that are designed for multi-family construction. They are available in a variety of sizes and configurations to meet the specific needs of any project. 

MagicPak’s M-Series product catalog

  1. MCE All-In-One Unit:
  • Up to 14.0 SEER/13.4 SEER2 and 11.0 EER/10.6 EER2
  • Cooling capacity of 0.75 – 3.0 tons
  1. MGE All-In-One Unit:
  • Up to 14.0 SEER/13.4 SEER2, 11.0 EER/10.6 EER2 and 80% AFUE
  • Cooling capacity of 0.75 – 3.0 tons
  1. MHP Residential All-In-One Unit:
  • Up to 14.0 SEER/13.4 SEER2, 11.0 EER/10.6 EER2 and 8.0 HSPF/6.7 HSPF2
  • Cooling capacity of 0.75 – 3.0 tons

Easy Specification And Installation

The M-Series Units by MagicPak streamline specifications and installations, eliminating the need for various additional components typical in split-system HVAC solutions. Chaseways, basepads, utility connections, and refrigerant line considerations become unnecessary. These units ensure consistency in specifications and reduce installation time across rooms and floors.

Magic-Pak V-Series All-In-One® Units

 The V-Series is a line of vertical terminal air handlers (VTAHs) that are designed for multi-family construction. They are available in a variety of sizes and configurations to meet the specific needs of any project.

  1. HWC All-In-One Unit:
  • Up to 13 SEER/12.5 SEER2 and up to 95% AFUE
  • 1 – 2.5 tons
  1. EWC All-In-One Unit:
  • Up to 13 SEER/12.5 SEER2
  • 1 – 2.5 tons

High Performance, Easy To Maintain

The V-Series units from MagicPak are equipped with intelligent features, ensuring reliable operation in unconditioned spaces or extreme cold. Their user-friendly maintenance and zero clearance design make them an ideal all-in-one solution.

  • The Zero Clearance Design grants easy access to repairable parts from the front.
  • A sloped exhaust pipe reduces ice buildup on louvers, directing condensate back to the collector box.
  • Internal thermostat and 24-volt electric heating maintain condensate hoses at 35°-40°F, even in sub-freezing conditions.
  • Freeze Shield™ technology prevents blockage of condensate water in the drain trap.
  • Flexibility is offered with front- or side-heating condensate connections.
  • Through rigorous proprietary testing, V-Series units are proven reliable even at -35°F.

Magic-Pak Warranty Coverage

MagicPak offers a variety of warranties on its products, including a 5-year limited warranty on parts and a 20-year limited warranty on stainless steel heat exchangers. The company also offers a variety of extended warranty options.

Valuable Protection Included With Each Unit

  • Warranty Highlights
  • 20-year limited warranty on stainless steel heat exchanger

Easy Process For Making Magic-Pak Warranty Claims

Making warranty claims is hassle-free across North America, managed swiftly and efficiently by local registered MagicPak distributors. Typically, claims are immediate, and parts return is not requested. For comprehensive information, consult the provided operating manual or contact your MagicPak Representative with any queries.

Where can I buy MagicPak products?

MagicPak products are available for purchase through a network of authorized distributors and dealers located throughout North America. To find a distributor near your location, visit the MagicPak website and use their distributor locator tool.

Here is the direct link to the distributor locator tool: Magic-Pak Distributors.

Please note that MagicPak products are not available for purchase directly through the MagicPak website.

How to install Magic-Pak units?

Magic-Pak products are designed for easy installation, but it is always recommended to have a qualified HVAC technician install your unit to ensure that it is done properly and safely. Here are some general guidelines for installing Magic-Pak units:

Before You Start

  • Read the installation manual carefully before you begin.
  • Make sure you have all of the necessary tools and materials.
  • Turn off the power to the circuit that will be supplying the unit.
  • Clear a workspace around the area where the unit will be installed.

Installing the Unit

  • Mount the unit to the wall or ceiling according to the manufacturer’s instructions.
  • Connect the electrical wiring to the unit.
  • Connect the refrigerant lines to the unit.
  • Connect the condensate drain line to the unit.
  • Fill the unit with refrigerant, if necessary.

Testing the Unit

  • Turn on the power to the circuit.
  • Set the thermostat to the desired temperature.
  • Make sure that the unit is operating properly.

Additional Tips

  • Wear safety glasses and gloves when working on the unit.
  • Use caution when handling refrigerant.
  • Do not attempt to repair the unit yourself if you are not a qualified HVAC technician.

For more specific installation instructions, please refer to the installation manual for your specific Magic-Pak unit.

What are the customer reviews about Magic-Pak products & services?

Magic-Pak products and services generally receive positive customer reviews. Based on these reviews, it is clear that Magic-Pak is a reputable company that produces high-quality HVAC systems. Here’s a summary of what customers have said about Magic-Pak:

Pros as per positive reviews

  • Heats quickly
  • Well-made
  • Quiet
  • Reliable heating and cooling

Cons observed as per negative reviews

  • Coils need to be replaced every two years
  • Units are engineered for refrigerants that are no longer used
  • Can’t handle the pressure from the current refrigerant


In conclusion, if you are a developer or builder who is looking for a trusted provider of HVAC solutions for multi-family construction, Magic-Pak is a great option. The company offers a wide range of high-quality, efficient, and easy-to-install products.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What is Magic-Pak’s address?

Magic-Pak’s address is 215 Metropolitan Drive, West Columbia, SC 29170, serving as the physical location for their operations and services.

What does the “V” in HVAC stand for?

The “V” in HVAC stands for “Ventilation,” emphasizing the system’s role in maintaining indoor air quality through airflow management.

What is Magic-Pak’s phone number?

You can contact Magic-Pak by dialing 1-800-448-5872 for any inquiries or assistance required.

How to read Magic Pak Model Number?

MagicPak model numbers are located on the unit’s front panel. The serial number’s second set of two digits indicates the date code. For instance, 8409C12345 signifies production in 2009.

How long does Magic Pak last?

Condo Magic Pak or Condo Pack units, commonly used in condos, typically last an average of 12 to 18 years due to their compact design and easy installation.

What are Magic-Pak’s service hours?

Magic-Pak’s service hours are from 8 AM to 5 PM EST, Monday through Sunday.

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