AAON is a leading manufacturer of commercial and industrial HVAC equipment. They specialize in designing and building highly configurable systems that meet the specific needs of their customers.

AAON Warranty Exclusions, Coverage, Customer Reviews & Contact Details

AAON doesn’t just build off-the-shelf units. They work with their customers to design systems that are customized to their specific needs. This means that one can get an HVAC system that is exactly right for their home, business building, no matter how unique his/her requirements are.

Here, we’ll share how to connect with AAON customer service, what the AAON warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact AAON customer service?

AAON Headquarters Address2425 South Yukon Ave. Tulsa, Oklahoma 741070
AAON Phone Number+1-918-583-2266
AAON Websitewww.aaon.com
AAON Email Addresscontrols.support@aaon.com, technical.support@aaon.com
AAON Customer ServiceVisit here
AAON Service HoursMonday – Friday, 7:00 AM–5:00 PM
(Central Time)
AAON Social MediaTwitter , Instagram ,
Facebook , LinkedIn
AAON contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with AAON’s customer service team.

What does AAON warranty cover and not cover?

AAON’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties AAON typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the AAON official website.

What are the ratings of AAON according to customer reviews?

Based on various customer reviews, AAON receives an average rating of 3.6 out of 5, indicating a blend of customer experiences. While some customers praise their products and services, others express dissatisfaction.

Pros as per positive reviews

  • Technical expertise.
  • Quality products.
  • Customizable options.
  • Warranty and support.

Cons observed as per negative reviews

  • Installation complexity.
  • Limited availability.
  • Higher maintenance costs.
  • Customer service inconsistencies.


Whether AAON is a good option for you depends on your individual priorities and needs. If you prioritize quality, efficient, and customizable HVAC solutions, and are willing to pay a premium, AAON could be a good choice. But still, if you are on a tight budget or prefer simpler and more readily available options, other brands might be better suited.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What company is AAON?

AAON Inc. is a company that manufactures heating, ventilation, and air conditioning (HVAC) equipment for commercial and industrial indoor environments. They’ve been in the industry since 1988 and are headquartered in Tulsa, Oklahoma, with manufacturing facilities across the US.

Is AAON any good?

It depends on your individual needs and priorities. If you prioritize quality, performance, and customization, and are willing to invest in qualified installation and potential higher maintenance costs, AAON could be a good choice.

Where is AAON Headquarters?

AAON headquarters is located at 2425 South Yukon Ave. Tulsa, Oklahoma 741070, serving as its primary operational center.

How do I contact AAON?

To reach AAON, call at +1-918-583-2266 for general queries. For email, contact controls.support@aaon.com, technical.support@aaon.com. You can also access their customer service form by visiting their website.

What are AAON Customer care Timings?

AAON’s customer care operates from Monday to Friday, 7:00 AM to 5:00 PM (Central Time), offering support during these specified hours.

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Neil Pokhoy
Neil Pokhoy
4 years ago

Please send me list of authorized AAon service companies in Fort Lauderdale/West Palm area in Florida. We have 3 90 tons rooftop units.

Jean Ullery
Jean Ullery
5 years ago

I moved into my townhouse at 8940 W Olive Ave Unit 18 in Peoria, AZ on August 3, 2018. Today my AC unit has malfunctioned. The unit keeps running even though I have tried to set the temp at 88 degrees. It continues to run and will not shut off. I do not know what my account number is and therefore can only provide my address and phone number which is 602 405-2141. Please send a repair man to find out what the problem is.

Alex Weber
Alex Weber
5 years ago

Hi AAON, I have a restaurant in Georgetown, TX north of Austin. We have three AAON HVAC units that need servicing. What companies do you recommend tech services through in Austin, TX?

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