Petra Engineering Industries Co.

Petra Engineering Industries Co. have been in the HVAC business since 1987 and have a long track record  in the design and manufacturing of sophisticated, quality commercial and industrial HVAC equipment. Petra is headquartered in the Kingdom of Saudi Arabia, but they have offices and manufacturing facilities all over the world.

Petra Engineering Industries Warranty Activation, Claim, Coverage, Contact Details & Customer Reviews.

Petra offers a wide range of HVAC products, including air handling units, chillers, fan coil units, and data center equipment. 

Here, we’ll share the contact details of Petra Engineering Industries. Key warranty details include the warranty period, activation process, coverage specifics, and claims procedure, and the customer review ratings for Petra Engineering Industries.

How do I connect with Petra Engineering Industries customer care?

Petra Engineering Industries offers diverse avenues to reach them and discuss your HVAC needs. Whether you prefer phone calls, emails, or a physical visit, here’s their contact details.

Petra Engineering Industries AddressJordan – Amman Petra Engineering Industries
Co. – Main Factory Al Muwaqqar
Petra Engineering Industries Phone Number+962-6-4050940 ,962-6-40-50 941
Petra Engineering Industries
Petra Engineering Industries Email Address[email protected]
Petra Engineering Industries Customer Service FormVisit here
Petra Engineering Industries Social MediaTwitter , FacebookLinkedIn , YouTube
contact details PEI

What are the key things I should know about Petra Engineering Industries warranties?

Petra Engineering Industries offers a comprehensive warranty on all of their HVAC products. But still, here is some of the key things customer should know about Petra Engineering Industries warranties:

Warranty Period

  • Standard warranty period: Most Petra products have a standard warranty period of 1 year for parts and 5 years for the compressor.
  • Extended warranty period: Petra offers extended warranties for some of its products. These extended warranties typically provide additional coverage for parts, labor, and/or other items not included in the standard warranty.

Warranty Activation

To activate your Petra warranty, you must register your product online or with your local Petra dealer within 30 days of purchase.

What’s Covered or not?

  • Generally covers defects in materials or workmanship under normal use. Consult the product manual or contact Petra for detailed coverage specifics.
  • Exclusions will likely exist for normal wear and tear, improper installation, misuse, acts of nature, and consumables like filters. Refer to the warranty document for the full list of exclusions.

Claims Process

  • Contact your local Petra Engineering Industries representative or authorized service center to report a warranty claim.
  • Provide proof of purchase and the product’s serial number.
  • Petra will repair or replace the defective product at their discretion.

What are the ratings of Petra Engineering Industries according to customer reviews?

Customer reviews for Petra Engineering average at 3.5 out of 5. The opinions vary quite a bit, with some customers praising its performance, while others might have encountered issues. It’s always good to read through multiple reviews to get a comprehensive understanding of the product.

Pros as per positive reviews

  • Wide range of offerings.
  • Quality product.
  • Customizable solutions.
  • Global presence.

Cons observed as per negative reviews

  • Premium pricing.
  • Limited information availability.
  • Focus on large-scale projects. (Commercial)
  • Potential dependence on distributors.


Petra Engineering Industries (PEI) is a prominent brand in the HVAC industry, known for quality commercial and industrial equipment. Regardless of how, like any company, they have their strengths and weaknesses. Remember, this is just a general overview. To get a more accurate picture, it’s recommended to contact Petra directly and discuss your specific requirements, else PEI can be a good option to consider.

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What is Petra Engineering Industries?

Petra Engineering Industries Co. is located at the Main Factory, Al Muwaqqar, in Amman, Jordan.

How do I contact Petra Engineering Industries ?

You can contact Petra Engineering Industries via phone at +962-6-4050940 or +962-6-40-50 941, visit their website, or reach them via email at [email protected]. For customer service, visit their online form.

Where are Petra units made?

Petra units are manufactured primarily in Jordan, boasting a sprawling 200,000 sq. m production facility in Mafraq, with additional operations in Saudi Arabia.

What does Petra Engineering Industries do?

Petra is a designer and manufacturer of high-quality HVAC equipment for commercial and industrial applications. They offer a wide range of products, including air handling units, chillers, fan coil units, and custom-made solutions.

What are Petra’s certifications?

Petra is certified with ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), CE Mark, EMC, ETL Listing, AHRI certifications for all products, and EUROVENT for AHU and Chilled water units. They also hold regional awards for excellence and Jordanian quality marks.

How does Petra compare to other HVAC manufacturers?

Petra is known for its focus on quality, energy efficiency, and customizability. They may be a good choice if one is looking for fine-performance, reliable equipment and are willing to pay a premium for it. but still, one should also consider other factors such as price, availability, and customer service when making your decision.

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