• [email protected]
  • +86-757-283-62570
  • Monday - Friday, 9:00 AM–9:00 PM, Saturday - Sunday 9:00 AM–6:00 PM (EST)
  • 8 Ronggang Road, Ronggui Community, Shunde District Foshan City, Guangdong 528300

Established in 1984, Hisense Kelon, or simply Kelon, is a major Chinese manufacturer of home appliances, particularly known for its refrigerators and air conditioners. They produce a wide range of products, including refrigerators, air conditioners, washing machines, and small appliances.

Kelon Warranty Exclusions, Coverage, Customer Reviews & Contact Details

Here, we’ll share how to connect with Kelon customer service, what the Kelon warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Kelon customer service?

Hisense Kelon Headquarters
8 Ronggang Road, Ronggui Community,
Shunde District Foshan City, Guangdong 528300
Kelon Phone Number+86-757-283-62570
Kelon Email Address[email protected]
Kelon Service HoursMonday – Friday, 9:00 AM–9:00 PM,
Saturday – Sunday  9:00 AM–6:00 PM (EST)
Kelon Social MediaZhihu , Bilibili
Kelon contact details

If you have any inquiries or need assistance, these contact details should help you get in touch with Kelon’s customer service team.

What does Kelon warranty cover and not cover?

Kelon’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Kelon typically cover and exclude.

Typical Coverage

  • Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
  • Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
  • Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

  • Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
  • Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
  • Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
  • Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Kelon official website.

What are the ratings of Kelon products according to customer reviews?

Kelon received 3.7 out of 5 stars based on customer reviews, which can be considered positive, and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

  • Competitive pricing.
  • Feature-rich.
  • Sleek designs.
  • Improving quality.

Cons observed as per negative reviews

  • Reliability & Durability concerns.
  • Limited warranty.
  • Quality control issues.
  • Limited availability of spare parts.


Whether Kelon is a good option for you depends on your priorities and budget. If affordability and features-rich products are your main concerns, Kelon could be a good choice. But still, if you prioritize reliability and consistent customer service, you might be better off with a more established brand.

Who Are We?

ContactForSupport is an online phone directory that covers a wide array of categories including HVAC. We offer efficient resources and their contact information with our 24/7 support. You can call us anytime, any day to get your concerns resolved.

What company is Hisense Kelon?

Hisense Kelon no longer operates as a separate company. It was acquired by Hisense Group in 2006 and its operations are now fully integrated into the broader Hisense structure.

Is Kelon any good?

Whether “Kelon” is any good depends on what you’re looking for and what specific product you’re considering. Hisense Kelon offers a good value proposition for those who prioritize affordability and features. But still, there are potential concerns regarding reliability, quality control, and limited support. 

Where is Kelon Headquarters?

Kelon headquarters is located at 8 Ronggang Road, Ronggui Community, Shunde District Foshan City, Guangdong 528300, serving as its primary operational center.

How do I contact Kelon?

To reach Kelon, call at +86-757-283-62570 for general queries. For email, contact [email protected]. You can also access their customer service form by visiting their website.

What are Kelon Customer care Timings?

Kelon’s customer care operates from  Monday through Friday from 9 AM–9 PM and Saturday through Sunday from 9 AM–6 PM (EST), offering support during these specified hours.

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