Vaillant Group

  • [email protected]
  • Vaillant GmbH, Berghauser Str. 40, 42859 Remscheid, Germany

The Vaillant Group began in 1874 in Germany. Johann Vaillant started it as a small workshop for installations.  Founded by the visionary Johann Vaillant, the company began as an installation service, but quickly ignited innovation in the heating space. Johann’s revolutionary “closed-system” gas-fired boiler in 1894 prioritized both hygiene and safety, setting the tone for Vaillant’s dedication to progress.

Vaillant Group Contact Details, Customer Reviews, Ratings  & Warranty Coverage

Now, The Vaillant Group is a large and well-respected company with a strong focus on the heating, cooling, and hot water supply sectors.

Here, we’ll share how to contact Vaillant Group customer care, explain what Vaillant Group’s warranty covers or doesn’t cover, and provide the ratings of Vaillant Group based on customer reviews.

How to contact the Vaillant Group customer care?

To reach Vaillant Group’s customer care, you can use these contact details:

Vaillant Group Headquarters AddressVaillant GmbH, Berghauser Str. 40,
42859 Remscheid, Germany
Vaillant Group Phone Number+49 2191 18-0
Vaillant Group Official
Vaillant Group Email Address[email protected]
Vaillant Group LinkedInVisit here
Vaillant Group contact details

What does vaillant group warranty cover or not?

The Vaillant Group warranty coverage varies depending on the specific product, region, and purchase date. 

What’s covered

  • Manufacturing defects: This covers any faults or malfunctions in the product’s materials or workmanship that were present from the time of manufacture.
  • Parts and labor: Most Vaillant warranties cover the cost of repairing or replacing faulty components and the labor involved in doing so.
  • Minimum duration: Vaillant typically offers a minimum warranty period of 2 years for their products, with some extending “n” years depending on the specific model and region.

What’s not covered

  • Normal wear and tear: This includes gradual deterioration of parts or components due to regular use, such as worn-out seals or faded paint.
  • Improper installation or maintenance: Faults caused by incorrect installation or failure to follow the manufacturer’s recommended maintenance schedule will not be covered.
  • External factors: Damage caused by factors outside the control of the manufacturer, such as accidental damage, power surges, or natural disasters, is typically excluded.
  • Consumable items: Some parts, like filters or gaskets, are considered consumables and may not be covered under the warranty.

Here are some resources to help determine the specific coverage for your Vaillant product:

  • Warranty registration: Registering your product with Vaillant is the best way to ensure you have access to the full warranty coverage. You can do this on their website or through an authorized dealer.
  • Product manual: The manual that came with your product should contain information about the warranty, including its duration, what’s covered, and how to make a claim.
  • Customer service: If you’re unsure about anything, you can contact Vaillant customer service. They can help you understand your warranty coverage and answer any questions you may have.

What are the ratings of Vaillant Group according to customer reviews?

People who’ve reviewed Vaillant Group gave it an average of 4.1 out of 5, showing that many customers are happy with their products and services.

Pros as per positive reviews

  • Diverse product portfolio.
  • Strong brand reputation.
  • Focus on sustainability.
  •  Straightforward installation for some products.

Cons observed as per negative reviews

  • Higher price point.
  • Limited availability in some regions.
  • Focus on Europe.
  • Limited warranty coverage.


The Vaillant Group is a reputable company with a fine image on customers over quality and sustainability. But their products can be expensive and they are not available in all countries. If you are looking for a high-quality HVAC product and are willing to pay a premium, then Vaillant is a good option.

Who Are We?

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Who owns Vaillant Group?

Vaillant Group is privately owned by a family, leading in energy-efficient solutions for over 141 years(since late 1800s) in heating, cooling, and hot water.

What did the Vaillant Group do?

Vaillant Group sells products of heating, cooling, and hot water solutions. They offer boilers, heat pumps, air conditioners, water heaters, installation services, warranties, and emphasize sustainability through research, innovation, and community support.

Where is Vaillant Group headquarter?

The headquarters address for Vaillant Group is: Vaillant GmbH, Berghauser Str. 40, 42859 Remscheid, Germany. This is where the main offices and operations of the company are located.

How do I contact the Vaillant Group by phone?

To contact the Vaillant Group by phone, you can dial their phone number: +49 2191 18-0. Visit their official website, for more contact information or reach out via email at [email protected].

Does Vaillant offer warranties for their products?

Vaillant typically offers warranties on their products, providing assurance and coverage for a specified period. Details about warranties are usually available on their website or included in product documentation.

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