Stelrad is a British manufacturer of radiators, known for their quality, efficiency, and style. They offer a wide range of radiators to suit any home, from traditional cast iron radiators to sleek contemporary designs.
Here, we’ll share the contact details for Stelrad Radiators’ customer service, what their warranty covers and excludes, and the customer review ratings for Stelrad Radiators.
What are the contact details of Stelrad Radiators customer service?
If you have any inquiries or need assistance, these contact details should help you get in touch with Stelrad Radiators customer service team.
|Stelrad Radiators Address
|69-75 Side, Newcastle upon Tyne, NE1 3JE
|Stelrad Radiators Phone Number
|Stelrad Radiators Website
|Stelrad Radiators Email Address
|[email protected], [email protected]
|Stelrad Radiators Customer Service Form
|Stelrad Radiators Service Hours
|Monday – Friday 8:00 AM–5:00 PM
|Stelrad Radiators Social Media
|Twitter , Instagram , Facebook ,
LinkedIn , Pinterest , YouTube
For more contact details, regarding Stelrad Radiators, visit here.
What does Stelrad Radiators warranty cover and not cover?
Stelrad Radiators offer warranties with varying coverage depending on the specific product and duration.
- Manufacturing defects: This includes any faults or issues with the radiator itself that are due to its construction or materials. Examples include leaks, cracks, uneven heating, or faulty paintwork.
- Parts and labor: During the initial warranty period (usually 1 year), Stelrad covers both the cost of replacement parts and labor for installation.
What’s Not Covered?
- Misuse or neglect: Damage caused by improper installation, incorrect water treatment, or general wear and tear isn’t covered. This includes frozen radiators, corrosion due to incorrect water additives, or damage from knocks or bumps.
- Consumable items: Normal wear and tear of parts like bleed valves, thermostatic radiator valves (TRVs), or gaskets aren’t covered.
- Accidental damage: Damage caused by accidents, floods, fires, or other external factors isn’t covered.
- Modifications: Any modifications made to the radiator by the owner will void the warranty.
- Indirect costs: Stelrad isn’t responsible for any indirect costs or losses incurred due to a faulty radiator, such as damage to decorations or furniture.
What are the ratings of Stelrad Radiators according to customer reviews?
Customer reviews for Stelrad radiators are indeed impressive, with an average rating of 4.6 out of 5 stars. This indicates a high level of satisfaction among users with their products.
Pros as per positive reviews
- Wide Range and Versatility.
- High Quality and Durability.
- Ease of Installation.
- Value for Money.
Cons observed as per negative reviews
- Delivery Issues.
- Minor Imperfections.
- Compatibility Concerns.
- Customer Service.
Stelrad radiators are designed to be as efficient as possible, so they will help you save money on your energy bills. They offer a variety of heat outputs to suit different room sizes and needs. Most customers seem to be very satisfied with their Stelrad radiators, and the reported negative talks are often for minor or infrequent occurrences. The decision of whether Stelrad radiators are right for you depends on your individual needs, priorities, and budget.
Who Are We?
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Frequently Asked Questions
Stelrad impresses with quality, using stainless steel and copper for long-lasting radiators. Though pricier, their durability wins over many. Ideal for quality-driven buyers valuing lasting performance.
Stelrad Radiators is a well-known company specializing in the manufacturing of radiators. Famous for their quality, they use premium materials like stainless steel and copper in their products.
Stelrad Radiators headquarters is located at Stelrad Radiators 69-75 Side, Newcastle upon Tyne, NE1 3JE, serving as its primary operational center.
To reach Stelrad Radiators, dial 01709 578950 for general queries or 0800 876 6813 for technical ones. For email, contact [email protected] or [email protected]. You can also access their customer service form by visiting their website.
Stelrad Radiators’s customer care operates from Monday to Friday, 8:00 AM to 5:00 PM(EST), offering support during these specified hours.