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24*7 Customer Service
Extremely disappointed and disgusted with this company.. I moved from my home in August of 2016 I called Brinks in January of 2017 and spoke with an extremely rude customer service representative who told me that I was under contract and could not cancel my account… I signed my contract in June of 2013 paying $58.90 every month… After my call in January the representative informed me that my account would be canceled once my contract was up.. This was entirely the incorrect information. I have been out of the country and returned to find that they have been taking $58.90 since the said contract was up… I called to speak with someone who can help me and get this situation resolved.. After being on the phone for the better half of 3 hours being bounced all over the place I was informed my Jason that there was nothing that they can do in regards to getting a refund on my account.. Mind you I spoke with an Agent on Friday September 21st who informed me that my contract was up in January of 2017 but today Monday September 24th 2018 they are informing me that my contract was up in June of 2018 .. Go figure. I asked Jason if I can be transferred to his supervisor or Manager to which he informed me that there was not one and he was it and the only information I can get was the information that he gave to me and I could not get a refund…. I will never ever ever entertain using this company again… I am just disgusted!!!
Call the state attorneys office. Let them know what happened they can help you.
I used Monitonics for a number of years and was satisfied with their service. Brinks took them over and shortly after that we moved from the east side of Indianapolis to Avon which is west of Indianapolis. I called and tried to cancel with Brinks but received a notice that I had a contract with them until 08/08/2021. Apparently, I had a technician come out sometime late in 2017 or early 2018 to look at a problem and he said that I needed a ‘new panel’. It was installed and as part of this ‘upgrade’ (which I didn’t ask for) my contract was extended to 08/08/2021. We made an unexpected decision to move in August of this year to help out my daughter and her 2 kids. She has SimpliSafe at $14.99 a month. She wants to stay with her security system.
Now Brinks tells me that I have to continue to pay $45.00 a month until August of 2021. That’s a total of $1,485.00 I am going to pay Brinks for no service. I admit that Brinks is legally in the right but I wonder what customer satisfaction means to the company. I am retired and on a fixed income. I didn’t know that we were going to move so quickly and so soon. I called Customer Service twice and there is NO desire on Brink’s part to understand my position and help resolve this in way that helps me. I noted to the last person I talked to that I am done with Brinks, I will not use or recommend them, and will, in fact, actively tell my story on social media and other outlets. I think that Brink’s desire to get me into long-term contracts is a deceitful business strategy and I have nothing but disdain for the company.
Completed the online feature to request information about establishing service with your company for residential security system. No response after several days.Upon purchase of home sellers discontinued system which was yours. Would like to discuss activation and upgrade of what is already in the home.Email to contact me and then I will provide an unlisted phone number (included in my online request).
Low Battery Alarm goes off at 1am in the morning for one of our exterior buildings, I enter our code to silence the warning only to have it come right back 15 minutes later. This continued for an hour while I tried everything from bypass etc. the dang thing would not shut up no matter what I did. Finally had to call which took 15 minutes of changing the batterys and resetting the system. Totally ridiculous. What is the point of having a code or a bypass feature if your going to keep alarming me every 15 minutes. When my contract is up in a few months so am I.
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