Hawaiian Airlines John F. Kennedy International Airport Terminal (JFK)

Travel wisely. Use our handy guide to the Hawaiian Airlines services you can expect at the John F Kenedy international, and start your trip hassle-free. 

JFK Airport Guide for Hawaiian Airlines

Passengers arriving at the John F Kennedy international airport have access to the following service at the time of travel – 

• Airport location – John F. Kennedy International Airport New York, NY 11830

• Terminal for Hawaiian Airlines – Terminal 4
• Airport Code – JFK
• Ticket counter hours for Hawaiian Airlines – Terminal 4. Daily 8.30 am – 10.30 pm
• When to arrive at the airport to board Hawaiian Airlines – If traveling with a checked bag, international travel counter assistance, you must arrive 2 hours before the scheduled departure. For travel without bags or needing Hawaiian Airlines counter assistance, arrive 1.5 hours before the scheduled departure. 
• Pre-check – Pre-check service is open between 08.30 am – 11.00 am and 1.00 pm – 5.00 pm. 

Baggage Drop Area and Claim Counter

• Drop Area – If you have baggage to check-in drop it at the Hawaiian Airlines baggage counter located at Terminal 4. The counter opens 3 hours before the scheduled departure but not before 05.30 am. The Airline accepts checked baggage 30 minutes before departure. The Airline accepts debit/credit cards at the John F Kennedy international airport. 
• Claim Baggage– Hawaiian Airlines has been allotted carousel 5 at Terminal 4. Passengers can claim baggage 80 minutes after arrival. Checked baggage will be accepted during ticket counter hours only – and no more than 8 hours before the scheduled departure. 

Hawaiian Airlines Check-In

• Check-in cut-off – A valid boarding pass must be issued and all baggage would be received by Hawaiian Airlines prior to the check-in and boarding cut-off times at JFK airport. 
• Ticket counter check-in – Customer care representatives of Hawaiian Airlines at JFK airport Hawaiian Airlines terminal are always available to help you get started with the check-in if you are traveling with a paper ticket. Or, in case you need a little additional assistance on the day of departure. 
• Kiosk check-in – Check-in yourself using the Hawaiian Airlines check-in kiosk located at the John F Kennedy international airport terminal.  
• Payment at the airport – Hawaiian Airlines does not accept cash payments at the JFK airport. Please check with the Hawaiian Airlines staff at the airport to find out if options are available to convert cash to debit/credit cards. 

Hawaiian Airlines John F. Kennedy Terminal Boarding Details

• Security – You must enter airport security at least 85 minutes before the Hawaiian Airlines flight departs. 
• Boarding – You must be at the gate no later than 30 minutes before the flight departs. If Hawaiian Airlines has your contact details, you will be contacted when it is about to close. The airline would not delay the aircraft’s departure to cater to the late passengers. 
• Pre-boarding – If you want to take advantage of the pre-boarding for Hawaiian Airlines, passengers need to arrive at the gate early. Pre-boarding is available to – 
  • Families with infants and small children
  • Passengers flying with disability or mobility assistance
• Priority boarding – Hawaiian Airlines’ priority boarding service is available to – 
  • Passengers traveling in First, and Business Class are offered by Airline.
  • Unaccompanied minors
  • Executive Hawaiian Airlines Silver, Gold, and Club members.
  • One World or Star Alliance frequent flyers

Please note – You can use the priority lane to board anytime if you arrive after your priority group has been called.

Immigration at Hawaiian Airlines John F. Kennedy International Airport

You can utilize an Automated Passport Control (APC) kiosk to expedite immigration if you are flying into JFK airport Terminal 4 for Hawaiian Airlines. This facility is available to the US or Canadian passport holders, a passenger traveling with a B1/B2 tourist visa, or traveling under the ESTA Visa Waiver Program.

You can use the APC kiosk to scan your passport, snap a picture, and respond to a series of customs-related questions rather than filling out a paper customs form. To complete your entry documents for the USA, kindly present your receipt and passport to a US Customs and Border Patrol agent.

Flight connection

Find out everything you need to know about the Hawaiian Airlines connections/stopover, including travel to and from JFK international airport. 

Disability assistance

If you need additional help with travel. For instance, getting through the airport, boarding the Hawaiian Airlines, or rewatching through travel connections. In this case, please let the Airline know 88 hours before the scheduled departure via the ‘Manage Booking’ section or by calling.

Getting to the Hawaiian Airlines JFK International Terminal –  

• Train – Both the Long Island Rail Road and the JFK AirTrain provide a rail network into Manhattan. All terminals at John F Kennedy are AirTrain stations. The trip takes about 35 minutes from JFK airport to Penn Station in Manhattan.
• Taxis – Each JFK airport terminal’s arrivals section has a taxi stand outside. Depending on traffic, it takes between 80 and 90 minutes to reach the downtown area. 
• Bus from JFK International Airport – Bus departs every 10 minutes to and from the Main Terminal area. Bus departs and arrives at the Express bus stop at each terminal. The journey time is around 85 minutes. 

Services offered by the Hawaiian Airlines at the John F Kennedy International Airport

Following services offered by the Hawaiian Airlines at Terminal 4 of the Newyork’s JFK airport – 

• ATM Kiosk
• Free WiFi access at the Hawaiian Airlines Terminal area
• Cargo services
• Business lounge
• Kids area
• Infant’s nursing center
• Family restrooms
• Power points at the gate and the terminal area
• Security pre-check

Hawaiian Airlines JFK International Airport – Frequently Asked Questions [FAQs]