Founded in the year 2002, American Auto Shield company is based in the heart of Lakewood, Colorado. It has carved a niche in the industry for its variety of superior coverage and claim services. The company is helmed by a team of dedicated staff committed to deliver customized services at the best price.


Coverage offered by American Auto Shield Insurance


The American Auto Shield company offers four types of coverage: vehicle, motorcycle, ATV, and service. Let us learn about them in detail.  


Vehicle coverage


Under this coverage plan, the American Auto shield insurance company offers coverage for those vehicles which are run for 120,000 miles at the time of sale.

The mechanical breakdown coverage is offered in four tiers:-

Standard Coverage Level

  • All the current generation vehicles till 10 years old model are considered in Standard coverage level.  
  • This policy gives coverage to 120,000 starting miles.

Coverage Components


  • Engine Components
  • Turbocharger or Supercharger Components
  • Transmission Components
  • Transfer Case Components
  • Drive Axle Components

Plus Coverage Level

  • All the current generation vehicles till 10 years old model are considered in Standard coverage level.  
  • This policy gives coverage to 120,000 starting miles.

Component Coverage Components


  • Engine Components
  • Turbocharger or Supercharger Components
  • Transmission Components
  • Transfer Case Components
  • Drive Axle Components
  • Steering Components
  • Braking Components
  • Air Conditioning Components
  • Electrical Components

Premium Coverage Level

  • All the current generation vehicles till 10 years old model are considered in Standard coverage level.  
  • This policy gives coverage to 120,000 starting miles.

Component Coverage section


  • Engine Components
  • Turbocharger or Supercharger Components
  • Transmission Components
  • Transfer Case Components
  • Drive Axle Components
  • Steering Components
  • Braking Components
  • Air Conditioning Components
  • Electrical Components
  • Fuel Delivery System Components
  •  Heating / Cooling Components
  •  Interior and Exterior Components
  •  Luxury Components

Elite Coverage Level

  • All the current generation vehicles till 5 years old model are considered in Standard coverage level.  
  • This policy gives coverage to 60,000 starting miles.
  • It is also considered as the highest plan level.

Component Coverage section


  • All the parts are listed under the Exclusions section.
  • Vehicle components that are covered under the manufacturer’s warranty.

Motorcycle and All Terrain Vehicle (ATV) coverage


Unlike other insurance companies that offer coverage only on the four-wheeler vehicles, the American Auto shield insurance company offers coverage for your motorcycle and ATV too. 

The motorcycle coverage offered in two levels:

Platinum

  • The platinum level coverage offered in 2/3/4 years of insurance plans.
  • Under this level, the following benefits are offered to the policyholder
  • Roadside assistance
  • Cover unlimited miles
  • Reimbursement on Vehicle rental or Trip Interruption

Component Coverage section

  • Engine
  •  Transmission
  •  Primary Drive Assembly
  •  Drive Axle
  •  Cooling System
  •  Electrical
  •  Steering
  •  Suspension
  •  Brakes
  •  Electronic Hi-Tech
  •  Fuel Delivery
  •  Gauges
  •  Seals, Sealing Gaskets, and Boots

Powertrain 

  • The platinum level coverage offered in 2/3/4 years of insurance plans.
  • Under this level, the following benefits are offered to the policyholder
  • Roadside assistance
  • Cover unlimited miles
  • Reimbursement on Vehicle rental or Trip Interruption

Component Coverage section

  • Engine
  • Transmission
  • Primary Drive Assembly
  • Drive Axle
  • Seals and Gaskets

Service Coverage

American Auto Shield is one of the best companies that not only covers automobiles but also offers insurance for self-service.

Features offered:-

  • Fast and fair claims service
  • Payment flexibility
  • Online portal for claim filing
  • ASE Certified Claim Adjusters

Benefits offered by American Auto Shield Insurance


American Auto Shield Insurance company gives the consumer a lot of rewards and bonuses with their insurance scheme. Several of them were mentioned here:-


Roadside assistance


  1. Towing: If the consumer can not start or move the vehicle, the towing facility offered to them under American Auto Shield Claims.
  2. Emergency Tire: Full coverage on the damaged or flat tire.
  3. Reimbursement: The repair bill will be reimbursed by the insurance company.
  4. Fuel delivery: Fuel offered for the vehicle used for towing your car.
  5. Battery services: Coverage on your vehicle battery if the battery breaks in the coverage period.
  6. Lockout services: Coverage on your vehicle keys, in case you lost or damaged the key. The accidental lock is also covered under the American Auto Shield Insurance plan.
  7. Winching: Coverage for winching services (within 100 feet of a public road).

Rental Car


The American Auto Shield Insurance company offers reimbursement for rental cars.

Condition:-

  • If the car is inoperative and will remain at the repair center for more than four working hours due to mechanical failure of your covered vehicle.
  • The rental car refund is generated after the submission of a claim document. Full Reimbursement is offered for Rental Cars. You just need to have a repair bill receipt.

Trip interruption


For trip interruption, the American Auto Shield Insurance company will reimburse all the expenses (overnight stay and meals) with a full refund equal to the repair bill.

Condition:-

  • The policyholder and covered vehicle must be 100 miles away from home.

American Auto Shield Claims Methods


The policyholder can request a claim through the following ways:-


Online Method to report the claim


  1. Visit the American Auto Shield website.
  2. Click on the Claim tab.
  3. Go to the Report a claim option.
  4. Choose the role of the claimer(contract holder or repair facility).
  5. Go through the instructions/ required field and fill the claim form accurately as per the verified document or contract paper.
  6. Upload all the necessary documents (maintenance or repair bill, policy paper) and click on the submit tab for submission.

Send claim documents to the customer support team


In case, you are not getting the result online simply contact the customer support team and deposit the claim documents. Like- Repair bill, claim number and policy number.


At the American Auto Shield claims center


If you are facing issues and are not able to place the request on the website or through American Auto Shield Claims Phone Number, then you can visit the support center and request your claim by submitting a repair receipt, contract paper.


Over the call


  • Dial the American Auto Shield Claims Phone Number.
  • Choose the language and confirm your identity by entering the policy number.
  • Choose the claim option to connect the American Auto Shield Customer Service team.
  • Ask the agent to complete the claim form and submit the repair receipt as proof.
  • Note down the claim request number for further process.

FAQs related to American Auto Shield Claim:-

How to request for roadside assistance?

Step 1- Call to American Auto Shield Customer Service Number +1-866-504-0961.
Step 2- Choose the roadside assistance option.
Step 3- A towing vehicle will come to tow your vehicle from the accidental point and take the covered car to a licensed repair center.
Step 4- Describe the whole scenario to an automobile expert.
Step 5- The expertise will explain the mechanical breakdown.
Step 6- Before starting the repair process, inform the American Auto Shield claim department.
Step 7- Finish the repair process at the licensed repair center.
Step 8- For claim, submit a copy of the receipt.

How to get instant quotes offline?

Step 1- Call on the American Auto Shield Customer Service Number +1-866-504-0961.
Step 2- Choose your language and enter your premium number.
Step 3- Select the insurance scheme.
Step 4- An agent will be appointed and he will ask you to confirm your premium number with the current premium plan.
Step 5- The agent will ask you to pay the premium fee and if you want to update information or upgrade the insurance plan then ask the agent to perform this process on your behalf.

How to find the contract number?

To find your contract number check your ID card or the contract declaration page.

Do the American Auto Shield Claims Phone Number available 24 X 7?

No. The American Auto Shield Claims Phone Number is available for the following timing:-
Monday to Friday- 6:00 am to 5:00 pm MST
Saturday- 7:00 am to 1:00 pm MST

How to perform American Auto Shield Cancellation over the call?

Consumer need to follow some basic instructions mentioned below to perform American Auto Shield Cancellation over the call:-
Step 1- Call on the +1-866-504-0961(American Auto Shield Customer Service Number).
Step 2- For connection choose the language and enter your policy number.
Step 3-  Ask the agent about the American Auto Shield Cancellation process and if you encounter an issue ask the agent to perform cancellation on your behalf.

Join the Conversation

5 Reviews

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  • Tavaris Williams says:

    I’ve been trying to get in contact with them since last week Friday. My car is in the shop and the dealership was trying to contact them regarding the warranty and all it covers before they begin the work. I haven’t had a vehicle two days now and there is no way to contact them whatsoever. Worse place I’ve ever invested my money into.

  • PAM TEMPLETON says:

    AMERICA BEWARE ..I called in after getting a “warrany” My vehicle had to be towed in and the dealership waited on hold for the entire month as l did and everyday it was for hours Can you imagine ? Every day you are on hold and thats it …This Car shield with all its fancy commercials is such the opposite of what they claim it is !It is such a shame that they call themselves American Car shield Poor American’s everywhere are being ripped off They have so many phone numbers and every number gets you absolutly no where! ! I stayed on on hold for hours for days with no help no car and then to be hung up on .l finally got through after being told l had to pick up my car from the automotive shop and the representative was arguing with me about the hold time as he swore l never had to wait .He never even let me speak and then he had no answers about the numerous calls or what was going to be done .This place should be investigated. What a big SCAM! I just feel used and belittled and still no help at all .Thanks to them l have a smaller bank account Thats all they provided .period ! Stars 0

  • Pamela Templeton says:

    Worst business in the world . The ots if great commercials but then if and when it came time for a claim they wont answer the phone EVER so you end up paying for everything including this so called warrant or protection plan ..so unbelieveable Sick that they call it American ! MY TRUCK SAT AT THE AUTO MECHANICS FOR A MONTH and no one would help at all past giving your money away to these conartist This company is a fraud !!!!!!

  • Please let me know if there is a public law suite against American auto shield? I recently called them and decided to cancelled my cotract ABF-968142on 01-07-2018. Also mailed a cancellation request to car shield 333 mid river mall dr St. Peter mo 63376. My contract was done by phone dated 12-18-2017. They took my credit card number by phone and started deducting $80.96 per month for last 12 months . Total amount I paid since last 12 months were $971.52. During 12 months I had zero claim. In response to my cancellation request American auto shield responded me to Refund me only $150.00 out of $971.53. Which I paid from my credit card. I refuse to accept $150.00 from them and want all my $971.53 refunded. I want to file a law suite please help to get my full refund

  • ALERT!!!!!! To any person looking for a extended warranty/service plan for an automobile. TWO COMPANIES TO AVOID. AMERICAN AUTO SHEILD & CAR SHEILD!!! After claim was put in that was covered per there policy. A disagreement over another part AMERICANrefused to cover which was also a coverable part. escalated in to a heated moment. They decide to cancel the policy with out anything in writing or a confirmation from me agreeing to the cancellation. Conveniently canceling coverage when there is a claim they are liable for . In order not to pay for repair. They that doesn’t matter what I want. Coverage is done and they refused to fix it. Again I didn’t at any time agree or ask for my coverage to be cancelled. AMERICAN AUTO SHIELD/ CARS SHIELD underhanded, frauds, liars and the ethics they have proven to be no different than a thief’s in the night. They need to learn how treat there customers and to do better service. Pass this on to all your friends. Let unsuspecting people out here there know what to expect from these guys “ AMERICAN AUTO SHIELD/ CAR SHIELD
    My rating for this company is (0) Poor

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