Virgin Australia Brisbane Airport Terminal (BNE)

  • 00-617-3295-2296
  • Airport Dr, Brisbane Airport QLD 4008, Australia
  • www.virginaustralia.com

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Virgin Australia Brisbane Airport Terminal

Being one of the major gateways to this remarkable city, the Virgin Australia Brisbane Airport Terminal plays an important role in connecting travelers to their desired destinations. All of this comes with comfort, on-time punctuality, safety, and a touch of Australian hospitality.

In this article, we delve into the details of the services offered at the Virgin Australia Terminal Brisbane. Thus helping passengers in exploring all key aspects, services, and amenities that cater to the needs of both domestic and international passengers. Whether you’re traveling within Australia or outside, this guide aims to provide valuable insights and useful information that helps passengers navigate this international Terminal with ease.

General Information about Virgin Australia at Brisbane Airport Terminal

Here is the overview of all the necessary information any passenger would be needed while traveling to/from Virgin Australia Terminal Brisbane

AirportBrisbane Airport
Official Websiteballinabyronairport.com
AirlinesVirgin Australia
Official websitewww.virginaustralia.com/au/en
Airport AddressAirport Dr, Brisbane Airport QLD 4008, Australia
Virgin Australia Arrivals TerminalTerminal 1
Virgin Australia Departures TerminalTerminal 1
StatusActive
IATA CodeBNE
TypeFlyable
CityBrisbane 
ProvinceSouth East Queensland
CountryAustralia
Airport Contact Number+61-7-3406 3000

What Terminal is Virgin Australia at Brisbane Airport?

Virgin Australia operates from Terminal 1 of Brisbane Airport (BNE). Terminal 1 is used for Virgin Australia arriving & departing flights from BNE Airport. However, in some cases, this terminal may change. We must recommend you follow the below links for respective arrivals & departures terminals for Virgin Australia flights at BNE Airport-

  • For Virgin Australia Arrivals at BNE – visit here
  • For Virgin Australia Departures from BNE – visit here

Virgin Australia Brisbane Terminal Map

Find the map for Virgin Australia at Brisbane Airport above. The map given above highlights the location of the BNE Airport Terminal 1, which is where Virgin Australia typically operates from Brisbane Airport.

Virgin Australia Terminal Brisbane: A Comprehensive Guide

Here are the following services that passengers can avail of at Virgin Australia Brisbane Airport Terminal – 

How to request check-in at Virgin Australia Brisbane Terminal?

Passengers who are flying internationally with Virgin Australia need to complete the check-in at the Virgin Australia departures Terminal in Brisbane. They must arrive 3 hours ahead of the flight departure. Follow these steps to complete the check-in at the BNE Airport – 

  • Upon entering the Brisbane Airport look for the signs for the Virgin Australia check-in counter.
  • Identify the appropriate queue based on your ticket class and ask the flight representative to complete the check-in.
  • Provide the documents, including your identity and booking details to the Virgin Australia representative. 
  • You can also request the seat selection, meals, and another service that you would like to add.
  • After completing the check-in process, the staff will provide you with a boarding pass.

Proceed to the security area to board your flight.

Below is the overview of the check-in time for domestic and international travelers 

Types of passengersOnline Check-in
Domestic PassengersPermitted. Up to 60 minutes before scheduled departure
International Passengersare Not permitted

How to cancel a flight at Virgin Australia Brisbane Airport?

To cancel a flight with Virgin Australia at Brisbane Airport, you can follow these steps:

  • Go to the check-in counter of Terminal 1 and explain to the flight representative clearly about your intention to cancel the flight. 
  • Provide your booking details that will help the airline staff to retrieve the reservation. 
  • Clearly review the Virgin Australia cancelation policy with respect to the fare rules associated with your ticket.
  • Take note of the cancellation fee and refund eligibility applicable to your booking.
  • Pay the required fee and ask the flight representative to initiate the cancellation process.
  • Ensure that you receive confirmation of the cancellation, including any refund details or future travel credits. 

It’s essential to have a clear understanding of the outcome of the cancellation and any subsequent actions you may need to take.

How do claim delayed, damaged, or lost baggage at Virgin Australia Terminal at Brisbane Airport?

Below mentioned are the guidelines for submitting lost or damaged baggage at the Brisbane Airport Virgin Australia Terminal –

Domestic TravelLoss or destruction to part of an item of checked baggageClaim should be made within 72 hours after the originally scheduled arrival.
Loss or destruction to the whole of the checked baggageClaim should be made within 21 days from the date you should have received the checked baggage from the airline’s
Damage, loss or destruction of carry-on baggageClaim should be made within 7 days from the date you have arrived at the Brisbane airport
International TravelDamage to or loss or destruction of checked baggage (or part thereof)Claim should be made within seven 7 days of when you should have received the checked baggage from us
Delay of checked baggageClaim should be made within 21 days of when you received the Checked Baggage from the airlines

How to add an extra baggage allowance at Virgin Australia Terminal Brisbane?

To purchase additional baggage allowance for Virgin Australia at Brisbane Airport, follow these steps:

  • Make your way to Terminal 1 at Brisbane Airport. 
  • Inform the staff at the check-in or baggage desk that you would like to purchase additional baggage allowance.
  • They will guide you through the entire process based on the cabin class and the destination. 
  • You would be informed of the cost associated with the extra baggage allowance. 
  • Make the payment with cash, credit card, or debit card.
  • You would be provided a baggage tag for your additional luggage allowance. 

It is important to note that passengers who are traveling with checked luggage or need to purchase an additional luggage allowance at the airport, must arrive at least 3 hours before the scheduled departure. 

How to book a flight reservation at Virgin Australia Brisbane Terminal?

There are different benefits of booking Virgin Australia flight at the Brisbane Terminal – 

  • Last-minute flight deals.
  • Availability to the comfort or Business Class if you’re not traveling during a peak season. 
  • Customized travel experience based on your special needs.

If you’re doing a last-minute flight booking, the departure time must be at least 3 hours ahead.

To book a flight reservation with Virgin Australia at Brisbane Terminal, you can follow these steps. 

  • Visit the Virgin Australia check-in or ticketing counter.
  • Approach the staff and inform them that you would like to book a flight.
  • Provide the desired travel dates, destination, number of passengers, and any other relevant information.
  • Based on your travel preference, the airline will check the availability.
  • Once you have selected your desired flight, provide the staff with the passenger information. Provide the full names, ages, and contact details. 
  • Please note that the name you provide must match the passport or government-issued photo ID.
  • Make a payment for the flight reservation at the counter. 

After the payment is done, the airline’s staff will provide your PNR number and the booking confirmation will be sent to your registered email address.

How to request a flight change at Brisbane Virgin Australia Terminal?

Passengers flying with Virgin Australia can request to reschedule the flight up to 3 hours ahead of departure. Follow these steps to request the changes to the flight booking at Virgin Australia departures Terminal Brisbane-

  • Locate the Virgin Australia check-in desk at the Brisbane Terminal. 
  • Ask the customer service representative if you would like to request a flight change.
  • Provide them with your booking reference number and any relevant details about your existing reservation.
  • State the reasons, if this is a change in plans due to personal or bereavement reasons.
  • You would be offered the change fee waiver and relevant details about your flight.
  • The representative will give the available flight options, along with fees and associated charges for requesting the Virgin Atlantic flight change.
  • Before making a choice, consider all the factors such as departing schedule, number of layovers, flight duration, and fare implications.
  • Once you select the flight, the customer service representative will proceed with the flight change process.
  • Be prepared to pay the required fee.
  • After the changes are done, the customer service agent will provide you with the new booking confirmation and the itinerary of the same will be emailed to you.

Additional Services/Amenities Offered At Virgin Australia Brisbane Airport

Virgin Australia offers several additional services and amenities that enhance passengers’ travel experiences. These services include –

  • Lounge access – Eligible passengers can access the Virgin Australia Lounge at the Terminal. You can request complimentary or paid (depending on your elite tier status) access at the check-in desk. 
  • Priority check-in – The service is available for purchase at the check-in counter, allowing you to bypass regular queues and enjoy a faster boarding process.
  • Special assistance – The assistance is available for passengers with disabilities or reduced mobility. You can request a wheelchair up to 3 hours before scheduled departure at Virgin Australia departures Terminal Brisbane. The services include wheelchair assistance, priority boarding, Virgin Australia unaccompanied minor travel, escort services, and more. 
  • Premium access – Passengers holding eligible Velocity Frequent Flyer status can enjoy Premium check-in and boarding service. It includes a dedicated lane that offers exclusive access to check-in, security, and boarding. 
  • Pet travel – Passengers can request transportation of their pets in a cabin and as service animals at Brisbane Airport Virgin Australia Terminal 1. The passengers must adhere to the guidelines under Virgin Australia’s pet policy.

The other general services that are available at the Virgin Australia Brisbane Terminal include – 

FacilityLocation
ToiletsThroughout the airport
Baby Change RoomsThroughout the airport
InternetThroughout T1. Self-service kiosks near Hungry Jack’s
ATMsT1 on the Ground level and level 2
AssistanceDeparture and arrival gates

What are the parking options available at Virgin Australia Brisbane Airport Terminal?

At the Virgin Australia Brisbane Airport Terminal, passengers have the following parking options available:

Parking OptionRate
Parkshort$21
Parklong$125
Premium Parking$ 99

Note – The aforementioned fares may vary with future updates. Visit the website for more accurate information.

What are the restaurants available at Virgin Australia Brisbane Terminal?

You can browse the following eat-out options at Virgin Australia Brisbane Terminal 1 –

Brisbane River Grill5-Star rating
Corretto Cafe & Bar International5-Star rating
Airport Kebabs5-Star rating
The Coffee Club5-Star rating

What are the transportation options available at the Virgin Australia Brisbane Airport Terminal?

Following are the transportation options available at the Brisbane Virgin Australia Terminal –

  • Taxis – Taxis are available outside the Terminal exit.
  • Ridesharing Services – Uber and Lyft services are available outside the Terminal building at Brisbane Airport.
  • Public transportation – Metro services are available at the Terminal that connects passengers to the rest of Brisbane.

How to access lounges at Virgin Australia Brisbane Terminal?

Eligible passengers can access the lounge at Virgin Australia Terminal-

Air New Zealand Lounge After Security Level 4 Mezzanine Level, near Gate 82 International Terminal

Aspire Lounge – After Security Level 3 Near Gate 77 International Terminal

What Car Rentals are available at Virgin Australia Brisbane Terminal?

Some of the major car rental companies available at Brisbane Airport Virgin Australia terminal 1 – 

Car Rental CompanyOperating Hours
Avis24 hours
Budget24 hours
Europcar24 hours
Hertz24 hours
Thrifty24 hours

Please note that the price for car rentals may vary. For more accurate information, visit the airport’s website.

In conclusion, Virgin Australia Brisbane Airport Terminal offers a range of services, amenities, and parking options to enhance the travel experience for passengers. From convenient check-in procedures to additional baggage allowances and lounge access, Virgin Australia strives to provide seamless and comfortable travel for its passengers.

How ContactForSupport Can Help?

Travelers can access all the assistance and services they require through ContactForSupport. Instead of sitting on hold for a long time, passengers can just call our customer service representatives and expect a quick response. For instance, call us right away if you need assistance finding or reserving any services at the Virgin Australia Terminal at Brisbane Airport to experience a hassle-free journey.

Brisbane Airport Terminal Tour

Frequently Asked Questions

What terminal is Virgin Australia at Brisbane Airport?

Virgin Australia operates from Terminal 1 at Brisbane Airport.

 What is the arrival terminal for Virgin Australia at Brisbane Airport?

Virgin Australia arrivals at Brisbane Airport also take place at Terminal 1.

 What is the departure terminal for Virgin Australia at Brisbane Airport?

 The departure terminal for Virgin Australia at Brisbane Airport is Terminal 1.

 How early should I arrive at the Virgin Australia terminal?

 Arriving at the airport at least 1.5 to 2 hours before your domestic flight departure time is recommended.

 Can I check in online for my Virgin Australia flight from Brisbane Airport?

 Yes, Virgin Australia provides online check-in services for domestic and international flights.

 What car rentals are available at Brisbane Airport’s Virgin Australia terminal?

Several car rental companies operate at Brisbane Airport’s Virgin Australia terminal. These include major providers such as Avis, Budget, Europcar, Hertz, and Thrifty.

 Is there a dedicated check-in counter for business class passengers at the Virgin Australia terminal at Brisbane Airport?

Yes, there is a dedicated check-in counter for business class passengers at the Virgin Australia terminal in Brisbane.

Is there Wi-Fi access at the Virgin Australia terminal at Brisbane Airport?

Yes, there is Wi-Fi access available at the Virgin Australia terminal in Brisbane.

How much does it cost to park at the Brisbane Airport?

The cost of parking at Brisbane Airport varies depending on the duration and type of parking chosen.

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