United Airlines Greater Rochester International Airport Terminal is the busiest terminal in the US that will serve more than 20 million passengers in 2021, and half of them belong to United Airlines, according to Airports Council International-North America.
It serves as the primary hub for United Airlines, and other major domestic and international airlines.
Basic Information About United Airlines
|Airport||Greater Rochester International Airport (ROC)|
|Arrivals Terminals||Terminal 1 & 2|
|Departures Terminals||Terminal 1 & 2|
|Airport Address||Greater Rochester International Airport, Rochester, New York, United States,|
|Distance From City Name||4.8 Miles|
|Airport Time Zone||America/NewYork|
|Contact Number||+1 585-753-7000|
United Airlines Greater Rochester International Airport TerminalROC
United Airlines have 1 terminal at the Greater Rochester Airport.
United Airlines hosts 10 + customer service counters at the Greater Rochester International Airport offering the valuable customer service that passengers require at the time of travel.
This United Airlines Greater Rochester Airport Terminal review was put together to provide you a quick look at the airline services available at the Greater Rochester International Airport (ROC), and how you can make the most of them.
Have you ever wondered how much luggage fees cost on United Airlines at the Greater Rochester International Airport? When you fly United Airlines, do you get food and drinks? What is the frequency of United Airlines delays?
We’ve included some basic travel information, such as booking alternatives, additional expenses (such as baggage fees), seat specifications, in-flight facilities, customer satisfaction ratings, and more.
Ticketing Counter at United Greater Rochester International Airport Terminal
Passengers can book the flight at the United Airlines counter up to 2 hours before the scheduled departure. The airline offers all classes of ticket booking at the airport counter –
- You are allowed one small personal item that fits under the seat in front of you.
- To check your bag, you’ll go to a check-in counter or designated kiosk in the airport lobby.
- Your carry-on baggage allowance is the same as for standard tickets if you’re traveling on trans-Pacific flights.
- Group and family seating is not available.
Seat Upgrade Option at the Airport
The airline randomly assigns you a seat at the airport unless you pay the seat upgrade fee at check-in time.
To get a preferred fee, passengers need to pay a small fee for seat selection to sit with their family and friends.
Depending on the travel route and fare type purchased with the airline, the airport counter charges fees ranging from 75 to 250 USD.
MileagePlus Premier members have access to upgrades on select United flights, but complimentary upgrades can be granted on a space-available basis. While these types of upgrades do occur, you shouldn’t rely on them due to their limited availability.
United Airlines Baggage Counter at Greater Rochester International Airport Terminal
United Airlines baggage counter is located at Terminal 1 of the Greater Rochester Airport.
Baggage Counter Hours – Daily: 03:15 am – 01:15 am.
In order to check the bags, you must arrive 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights.
- Baggage allowance – United Airlines regular fare only includes one personal item. This means that a carry-on bag and all checked bags will incur an additional payment. Comparatively, the United Airlines baggage fee is higher at the airport. Pre-purchasing the baggage is the cheapest option.
The baggage size and weight limit must be within –
- 17 x 10 x 9 inches for personal items.
- 22 x 14 x 9 inches for standard carry-on bags.
The maximum dimension of the checked bag must not exceed 62 linear inches, and the maximum weight must be 50 pounds.
To calculate your baggage expenses, use the baggage tool for the most accurate dimensions, weight limit, and fee-based on your travel route.
How to Get United Airlines Boarding Pass at ROC Terminal?
To get the boarding pass issued, visit the check-in counter located at the United Airlines Greater Rochester Airport terminal. Passengers who wish to acquire priority boarding at the airport need to pay 15 USD each way per passenger.
Unaccompanied Minor Service
Visit the Greater Rochester International Airport terminal of United Airlines to expedite the unaccompanied minor travel. As a parent or guardian, fill out the travel consent form, and pay the required fee at the airport.
Unaccompanied children must check in with a parent or guardian at the United Airlines Greater Rochester International Airport terminal. Unaccompanied children are not permitted to check-in online.
Arrive early at the airport to complete the necessary paperwork, see the child securely through security screening and present the youngster to the gate agent for the boarding process.
The adult must stay at the airport until the child is airborne which is 15 minutes.
The United Airlines unaccompanied minor fee is 150 USD per passenger one-way and is applicable for children aged between 5 and 12 traveling alone.
United Airlines Pet Travel
The United Airlines pet travel form needs to be completed at the United Airlines Greater Rochester International Airport terminal if you book the flights within 48 hours of departure. All you need to do is –
- Check the “PetSafe Pet Transport & Shipping” protocols by the United Airline on the website or simply click here.
- Read and complete the form. (2 forms need to be submitted if traveling with 2 service dogs).
- Submit the form at the time of check-in.
- You need to keep a copy of the f0rm handy for the entire duration of the trip.
Delayed, Damaged, and Lost Baggage
If the checked baggage is lost, delayed or damaged upon arrival, immediately report to the Greater Rochester International Airport within 4 hours of the arrival of the flight on which you traveled.
In the event of luggage damage during international travel, the guest who is entitled to delivery shall notify United Airlines Greater Rochester International Airport as soon as after detecting the damage and no later than 7 days after receiving checked baggage.
Currency/Method of Payment
United Airlines do not accept cash, cheques, and money orders at the Greater Rochester International Airport. For any transactions, only debits and credit cards would be accepted.
People who praise United Airlines know exactly their level of customer service at the Greater Rochester Airport Terminal, as the airline offers seamless travel from point 1 to point B. The airline offers beyond a basic experience, but there are unwelcoming costs if you forgot to print the boarding pass.
All things considered, there are a lot of reasons that continuously put United Airlines in the hot seat when it comes to consumer satisfaction. Ticketing options are limited but there are minimal additional surcharges and in-flight facilities are royally decent. Furthermore, the prevailing consensus of flying United Airlines appears to be: always preferable.
If you’re searching for a particularly low fare, don’t expect uber-luxury amenities but standard ones. Now is the time to book a United Airlines flight!
If you purchase a flight at the United Airlines Greater Rochester Airport terminal you may end up paying a little extra!
United Airlines Greater Rochester International Airport – Frequently Asked Questions (FAQs)
If you have a flight with United Airlines you must arrive 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights.
United Airlines Greater Rochester Airport Terminals are designated for the arriving and departing flights.
United Airlines Sales and Guest Service – United Airlines Greater Rochester International Airport contact number is the solution to all your queries, and concerns as well as to book new flights. The service is available Monday through Sunday, 24 hours a day/7 days a week.