Sriwijaya Air

  • 00 62 21 29279777
  • 24x7 Online Booking
  • Tangerang, Indonesia

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Sriwijaya Air is the Indonesian based airline operating from its primary hub at Soekarno-Hatta International Airport in Jakarta. Being the third-largest carrier in Indonesia, it operates daily scheduled domestic and international passenger flights. It flies to international destinations like Malaysia, the Philippines, Singapore, Sri Lanka, and Timor Leste. The airlines offer two cabin classes – Economy Class and Premium Class.

The airlines hold major domestic operations in Indonesia after Garuda Air and fly to destinations in Indonesia, including Jakarta, Ambon, Bali, Batam, Medan, and Surabaya.

Sriwijaya Air Booking & E-Ticket

How to Book: Here’s how you can do Sriwijaya Air online booking :

  • Go to Sriwijaya Air booking portal or open the airline app, which can be download from iOS or Google Play store
  • Fill in the travel details, such as departure and origin point, travel dates, number of passengers, and a class of service in the required field.
  • Click to select the flight from the list of options displayed
  • Enter the traveler’s information such as first name, last name, date of birth, age, and passport redressal number.
  • Complete the payment through the various mode such as wallet pay, credit or debit card, and net banking
  • Wait for the transaction to get completed and relieve your Sriwijaya Air booking confirmation in the ‘My Booking’ link and via email.

How to Pay: Payment of Sriwijaya Air online booking can be made via e-banking, credit cards, debit cards, payment deposits, payment on-hold, and e-wallet.

Sriwijaya Air E-Ticket: Sriwijaya Air e-ticket is a valid proof as well as a credible resource for making a reservation on the Sriwijaya Air booking portal. Passengers need to show their e-tickets on their smartphone at the time of airport check-in or can simply do the online check-in, to get the boarding pass. If passengers have not received tickets 60 minutes after the online booking provided that the transaction was successful, they need to call at Sriwijaya Air contact number for all sorts of support and assistance.

Sriwijaya Air Online Check-in: Via Sriwijaya Air’s manage booking link, passengers can do the online check-in, as the window opens between 24 hours and 4 hours prior to the scheduled flight departure. Flyers just need to enter their six-digit Sriwijaya Air booking reference along with their last name. The seats must be selected at the time of check-in. Once done, passengers can print the boarding pass right away or print it later as the details of the same would be sent to the registered email address.

Sriwijaya Air Baggage Policy

Checked Baggage – Sriwijaya Air allows maximum baggage of 20 kg for international destinations and 15 kg for domestic destinations. Also, the maximum dimension of a checked bag must not exceed 158 cm or 68 linear cm. Sriwijaya Air allows passengers to check up to 4 hold luggage provided that the weight must not exceed 20 kg for each bag. The airline charges 20 USD for the second bag and 45 USD and 75 USD for the third and fourth bags respectively.

Carry-on Baggage – Travelers are allowed to carry one carry-on bag up to 7 kg in weight and must not exceed 56 x 36 x 23 cm in dimension. The article or item must be able to fit under the seat in front of you or in the overhead bins.

Sriwijaya Air Customer Service

Are you having trouble booking Sriwijaya Air online? If that’s the case, feel free to reach our travel help desk by calling at Sriwijaya Air contact number. Our lines are open 24*7 and our travel agents would be happy to assist you in making a travel reservation, holiday packages, or making changes and cancellations on the existing reservation. In addition, passengers flying in a group can avail of a heavily discounted fare as 10 or more passengers are eligible under it, as the booking has to be done over the phone. Our agents do not charge any hidden service fee, only airline ticket cost would be applied.

Sriwijaya Air – Frequently Asked Questions (FAQs)

What do I need to know about the Sriwijaya Air cancellation policy?
If passengers decide to cancel the flight more than 2 hours before the scheduled flight departure, a fee of 50 percent of the ticket value would be assessed. The refund would be redirected to the passenger’s original mode of payment. The cancellation policy of Sriwijaya Air remains the same for all booking classes.

Would there be a refund in case of flight delays and cancellation with Sriwijaya Air?
In case of the occurrence of any unfortunate circumstances like flight delays and cancellations, Sriwijaya Air compensates for the affected flight. In case of delay for more than five hours, passengers can opt for a full refund if they are not satisfied with the new flight option provided by Sriwijaya Air.

Does Sriwijaya Air accept group bookings?
Yes, Sriwijaya Air accepts and processes group booking for 10 or more passengers under a single booking and transaction. Passengers looking for group booking are also eligible for an ‘exclusive group fare’ where a rebate of 8-10 percent would be provided on the airfare compared to the individual fare booked by Sriwijaya Air. All group bookings to be done on Sriwijaya Air contact number.

How to check the booking status with Sriwijaya Air?
Passengers may not need to check their booking status manually. Rather, Sriwijaya Air will keep their passengers updated via email and text where an updated flight status would be sent at frequent intervals after completion of their booking. Passengers can also get the latest flight update over the call via Sriwijaya Air contact number.

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Muhasrul MZ
Muhasrul MZ
4 years ago

Tiket saya bersama istri hari Sabtu 2 Maret 2019 flight SJ 032 jam 10.50 dari Sukarno Hatta – Hang Nadim , Batam diundur ke jam 14.35.
Apa konpensasi dari Sriwajaya Air ata keterlambatan itu?


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