brunei.callcentre@rba.com.bn
(673) 221 2222
Open 24 Hours
Brunei Darussalam
http://www.flyroyalbrunei.com/
Royal Brunei Airlines is the national carrier of Brunei Darussalam, which operates from its primary hub of Brunei International Airport, Bandar Seri Bagawan. The airline flies to 32 destinations in Southeast Asia, the Middle East, Europe, and Australia.
The airline has a wide network in almost any part of the world thus serves the codeshare agreement with Air India, China Airlines, China Eastern Airlines, Garuda Indonesia, Hong Kong Airlines, Japan Airlines, Korean Air, Malaysia Airlines, Philippines Airlines, Thai Airways, and Singapore Airlines.
Royal Brunei Airlines Booking Method
Royal Brunei Airlines prioritizes the health and safety of the passengers as it works in tandem with stakeholders and the government to adhere to all the COVID-19 guidelines. These precautionary measures are there to give passengers peace of mind and keep them safe :
- Before Travel –
- The policy includes free changes and cancellation to the reservation booked for travel until December 31, 2020.
- Easy online booking and travel services
- Royal Skies’ loyalty membership extended for an additional year to January 31st, 2022. The traveler’s mileage points would be valid until March 31st, 2021.
- At the Airport –
- Check-in and baggage drop counter functioning with 1-2 meter of social distancing
- Pre-boarding temperature screening of passengers, cabin crews, and pilots.
- Hand-sanitizers are provided at key checkpoints.
- Royal Brunei Airlines’ service teams would be providing masks and gloves where appropriate.
- On-Board Royal Brunei Airlines –
- Seat allocation is designed to provide maximum distance between flyers as middle seats would not available for booking
- Wet napkins would be provided to all guests on all flights
- Instead of hot meals, only light snacks would be provided for the flights less than 3 hours
- Onboard disinfectant sprays, masks, and hand sanitizers are available
Royal Brunei Airlines Baggage Allowance
Carry-on Baggage – In Economy and Business Class, one carry-on bag up to 7 kg in weight is allowed and the size should not be more than 55 x 38 x 20 cms. In addition, passengers can carry duty-free purchases in reasonable quantities.
Checked Baggage – Royal Brunei Airlines offers a check-in baggage allowance of up to 20 kg Economy Class passengers and 40 kg in Business Class. Guests traveling within the domestic networks are entitled to a 15 kg baggage allowance. For all the exceeded baggage limits, a single piece of baggage should not be more than 32 kg.
| Travel Type | RB Super Saver | RB Saver | RB Value | RB Flexi | Business Saver | Business |
|---|---|---|---|---|---|---|
| Domestic Travel | 15kg | 15kg | 15kg | 15kg | N/A | N/A |
| International Travel | 20kg | 25kg | 30kg | 30kg | 40kg | 40kg |
Royal Brunei Airlines Contact
Need support in booking your reservation? Count on our 24*7 travel experts who are bound to help you not just with the new flight reservation but also help you manage your existing reservation. From baggage query to changes, group travel to adding travel insurance, or from seat selection to adding a meal preference, call us for all your travel concerns, as we make sure that we are able to serve you the best travel experience with Royal Brunei Airlines booking. Call us on our Royal Brunei Airlines contact number at .
Royal Brunei Airlines – Frequently Asked Questions (FAQs)
When using Round Trip or Multiple City to book my trip, I am seeing ‘Something went wrong’ error message?
Kindly check if Royal Brunei Airlines operates a flight to your preferred destination on particular departure dates or not.
For example, Royal Brunei Airlines operates 2x weekly flights from Bandar Seri Begawan (BWN) to London (LHR) and vice versa on Mondays and Fridays. If you have selected the departure from BWN to LHR on other days as mentioned above, you will most likely get a ‘Something went wrong’ error message.
What is the maximum number of guests I can book in one online transaction with Royal Brunei Airlines?
Royal Brunei Airlines’ booking engine allows a maximum of 9 guests under a single booking reference. For a traveling party of more than 9, feel free to reach our Royal Brunei Airlines contact number which is .
How can I book an infant ticket with Royal Brunei Airlines?
Infant tickets can be booked online as long as it is booked together with an accompanying adult (at least 18 years older) under a single booking reference. A traveler would be considered as an infant who must be more than 7 days old and under two years on the date of travel. Infant tickets can also be booked in the later part as well, as one needs to call our Royal Brunei Airlines contact number .
How can I do an online check-in for my Royal Brunei Airlines booking?
Travelers may visit the airline’s website on desktop and mobile to check-in and select their seats. The online check-in facility is not available for Saudi Arabia and China. Online check-in for confirmed Royal Brunei Airlines reservation is available from 48 hours to 60 minutes prior to the scheduled departure.
How can I purchase a preferred seat with Royal Brunei Airlines?
Any traveler is eligible to select seats as it is available on a first-come-first-serve basis with Royal Brunei Airlines. Passengers can also purchase emergency exit rows seats as long as it is able to meet the health and safety requirement.
What do I need to know about the Royal Brunei Airlines cancellation policy?
A cancellation fee may apply based on the booking class of your ticket such as
| Type of change | RB Super Saver | RB Saver | RB Value | RB Flexi | Business Saver | Business |
|---|---|---|---|---|---|---|
| Date/Time Change | USD 88 | USD 55 | USD 30 | Free of Charge | USD 55 | Free of Charge |
For online flight booking, Changes and cancellation call on Toll-Free
| Customer Service | Phone Numbers |
| Plaza & Royal Skies Sales | (673) 236 7797 |
| Customer Service Centre | (673) 221 2222 |
| Airport Customer Sales | (673) 236 7761 |
| RB Cargo Number | (673) 236 7632 |