Lao Airlines is the flag carrier and the national airline of Laos that operates scheduled domestic and international flights from its primary hub at Wattay International Airport in Vientiane. The airline operates international flights to Cambodia, China, Japan, South Korea, Thailand, and Vietnam.
The airline has a codeshare agreement with major international airlines such as Aeroflot, Air France, Bangkok Airways, China Airlines, Etihad Airways, EVA Air, Garuda Indonesia, Korean Air, KLM, Jetstar Airways, Qantas, Qatar Airways, Thai Airways, Turkish Airlines, and Vietnam Airlines.
Lao Airlines Booking
Here are some of the highlights from the Lao Airlines booking website :
Special Gift for Passengers on Home-Coming Flights – Lao Airlines booking offers each passenger flying on the home-bound flight a discount of 50% on all Laos domestic routes. This offer applies to the flights operated by Lao Airlines and is restricted to Economy Class. The booking period has to be one-month starting the arrival date on all Vientiane bound flights.
Domestic flight schedule – After a temporary halt in the light of the novel Corona virus, Lao Airlines has resumed all domestic routes including Luang Namtha, Luang Prabang, and Pakse among other cities. The airline is offering a special price starting from 39 USD per direction to Vientiane. It applies to all flights departing between December 10, 2020, to February 19th, 2021.
Online Check-in – Avoid long queues at the airport by doing the online check-in with Lao Airlines. All it takes is just a few steps and you can print or simply save your boarding pass, go straight to the security checkpoint and board the flight. Online check-in can be done via :
- Lao Airlines App
- Lao Airlines booking platform
Here are the steps to do the online check-in with Lao Airlines :
- Open the Lao Airlines app or desktop website and select ‘Check-in’.
- Enter the required information such as Lao Airlines booking reference and select ‘Check-in’.
- Select passengers to check-in
- Choose a seat on a flight
- Enter the necessary personal information.
- Confirm your acknowledgment of federal regulation regarding hazardous materials
- Print or send a boarding pass to your registered email address.
Use an online boarding pass to go straight through the security checkpoint and boarding gate.
Reschedule without a fee – In the wake of COVID-19, all Lao Airlines booking, domestic or international, are eligible for free changes to travel dates or destinations until December 31, 2020. The passengers can also make free cancellations as refunds would be generated in the form of the travel credit voucher.
Lao Airlines Baggage Allowance
Learn about the baggage allowance when flying with Lao Airlines.
Carry-on Baggage – Each passenger can carry on board one carry-on bag. The weight of the cabin luggage must be within 7 kg and size shall not exceed 115 cm including handles, pockets, and wheels. In addition, each passenger is allowed to carry one personal item such as a handbag, lady’s purse, laptop bag, etc.
Checked Baggage – In Economy Class, passengers are allowed to carry one checked bag at 20 kg for adult and child, and 10 kg for the infant. The size of a checked bag must be within 158 cm or 62 linear inches. For Business Class, the maximum weight allowance is 30 kg for one checked bag.
Call Lao Airlines Customer Service
If you’re not comfortable booking your Lao Airlines reservation online, feel free to talk to our representatives on Lao Airlines’ customer service number at . Our travel representatives will help you find the lowest available fares for the desired flight, date, or destinations you selected on the Lao Airlines booking platform.
In addition, we help you provide prompt refunds for eligible domestic and international Lao Airlines booking within seven days for credit card purchase. Requests for cancellations and refunds to be submitted to Lao Airlines phone number at .
Lao Airlines – Frequently Asked Questions (FAQs)
What do I need to know about the Lao Airlines cancellation policy?
Any flight reservation operated by Lao Airlines having a period of departure date between April 15th, 2020 to March 28th, 2020, and the original itinerary originating from Vientiane or Seoul, are eligible for a full refund without a fee regardless of the fare rules of the original ticket.
Is it possible to have a group reservation at the Lao Airlines booking portal?
On the website, a maximum of nine passengers can be booked on the same flights and dates.
To book more than nine passengers, we can help you with group travel arrangements on our Lao Airlines customer service number at .
When do you open and close the Lao Airlines check-in counter?
For international flights, the check-in counter opens 3 hours prior to departure and closes 45 minutes before.
For domestic flights, the check counter opens 2 hours and 30 minutes prior to departure and closes 30 minutes before.
Do you offer Visas with Lao Airlines booking?
Unfortunately, we do not offer visa and other immigration-related services. It will be the customer’s responsibility to ensure visa or other travel-related documents.
What did my payment fail while making the Lao Airlines reservation?
In case your payment failed while completing the Lao Airlines flight reservation, check the following :
- Confirm that credit card credentials and expiration date are correctly entered
- CVV (the three-digit number on the flip side of the card next to the signature panel ) must be correctly entered.
- The billing address must match the address associated with the credit card
If everything is correct and still the payments get declined, you can try a different card or contact your financial institution.
What destinations do Lao Airlines fly to?
Lao Airlines flight reservations are available for major international destinations such as Bangkok, Hanoi, Singapore Hong Kong, Abu Dhabi, Busan, Singapore, and Beijing. The airline flies to 12 international destinations and 6 regional destinations in total.