Eurowings is a German low-cost airline that operates from its main hub at Zagreb Airport Terminal (ZAG). The airline offers a wide range of domestic and international flights to various destinations across Europe and beyond. Zagreb Airport is one of the busiest airports in Europe. Eurowings’ presence there is a testament to its commitment to providing affordable and reliable air travel.
In this article, we will take a closer look at Eurowings’ operations at Zagreb Airport Terminal, including information on the airport’s facilities, check-in procedures, boarding process, and more. Whether you are a seasoned traveler or a first-time flyer, this guide will help you navigate through the airport with ease and make the most out of your travel experience.
Introduction to Eurowings Airlines
Eurowings is a German low-cost airline based in Düsseldorf and a subsidiary of the Lufthansa Group. Founded in 1996, the airline began operations as a regional carrier but has since expanded its network to become one of Europe’s leading low-cost carriers. Eurowings operates flights to more than 150 destinations in over 40 countries across Europe, North Africa, the Middle East, and North America, and its fleet consists of modern Airbus A320 and A330 aircraft.
Eurowings offers three different fare classes to its passengers: BASIC, SMART, and BIZ. The BASIC fare includes only a seat and a small carry-on bag, while the SMART fare adds a checked bag, seat selection, and priority boarding. The BIZ fare offers the most comfort, including access to airport lounges, priority boarding, and extra legroom seats. Not just that, passengers get 2 checked bags up to 32 kg each for free, and 2 large cabin bags of 8 kg each.
Introduction to Zagreb Airport
Zagreb Airport, also known as Franjo Tuđman Airport, is the largest and busiest airport in Croatia. It is located in the suburb of Velika Gorica, about 17 kilometers southeast of Zagreb city center. The airport was named after Franjo Tuđman, the first president of Croatia, and was officially opened in 1962. Since then, the airport has undergone several expansions and renovations, with the latest one completed in 2017, which added a new passenger terminal and other modern facilities.
General Information About Eurowings Airlines Zagreb Airport
Below is the overview of the Eurowings Airlines Zagreb AirportTerminal
|Airport Address||Ul. Rudolfa Fizira 21, 10150, Zagreb, Croatia|
|Arrivals and Departure Terminal||Terminal 1|
Zagreb Airport Map
Here’s an overview of the Zagreb Airport map:
Eurowings Zagreb Airport : An Ultimate Guide
Eurowings is a German low-cost airline that operates from Zagreb Airport, one of the busiest airports in Europe. Here’s an ultimate guide to help you navigate Eurowings operations at Zagreb Airport:
Eurowings offers several check-in options to its passengers, including online check-in, mobile check-in, and self-service kiosks. The counter opens 2 hours in advance of departure and closes 40 minutes before that time.
Here’s how you can complete the check-in with Eurowings at the Zagreb Airport airport terminal –
- Make sure that you have your travel documents (passport, visa, etc.) and your Eurowings booking reference number with you.
- Head to the Eurowings check-in counters located in Terminal 1, Hall C.
- Once you reach the check-in counter, present your travel documents and booking reference number to the Eurowings staff.
- The staff will then verify your details, check your baggage (if any), and issue your boarding pass.
- After completing the check-in process, you can proceed to the security screening and then to your departure gate.
Generally, it is advisable to arrive at least 2 hours before your flight’s departure time.
Eurowings has a standard baggage allowance of one carry-on bag and one personal item per passenger. The carry-on bag must not exceed the dimensions of 55 cm x 40 cm x 23 cm and the personal item must be small enough to fit under the seat in front of you. Checked baggage allowances vary depending on the fare class and route.
Here’s how you can add the baggage for Eurowings at the Zagreb Airport International airport –
- Eurowings has self-service kiosks located throughout Zagreb Airport. You can use these kiosks to check in for your flight, select seats, and purchase baggage.
- If you prefer to speak with a representative, you can visit the Eurowings service counter at Zagreb Airport. A customer service agent will be able to assist you with adding or purchasing baggage.
Passengers can book the last-minute flight reservation at the Eurowings check-in counter. All you need to do is –
- Head to the Eurowings check-in counter, and ask the ticketing agent to book the flight.
- Provide details like number of passengers and the cabin class you want to travel in.
- Subject to availability, the Eurowings flight representative will offer your preferred flight from the list of available flights.
- You can also choose additional services you might require, such as extra baggage or travel insurance.
- Make your payment using a valid credit or debit card, and confirm your booking.
- The airline’s executive will help you complete the check-in and issue the boarding pass.
To request a ticket cancellation for Eurowings at the Zagreb Airport, you can follow these steps:
- Reach out to Eurowings customer service located at Terminal 1.
- Let the customer service representative know that you would like to cancel your ticket and the reason for the cancellation.
- Eurowings may require additional information, such as your contact information and payment details, to process the cancellation.
- Once Eurowings has processed your cancellation request, confirm the cancellation and ask for any further information, such as the refund process and timeline.
Lost & Found Services
Zagreb Airport offers a Lost & Found service for items lost or found within the airport premises. If you have lost an item at the airport, you can use the following steps to try and retrieve it:
- Visit the Zagreb Airport Lost & Found website
- Fill out an online form to report your lost item.
- Be sure to provide as much detail as possible, including the date and time you lost the item, a description of the item, and your contact information.
If you prefer to speak to someone directly, you can call the Lost & Found office at +49 (0)69 690 – 32600. The lines are open daily from 8:00 a.m. to 4:00 p.m.
You can also visit in person, which is located in Terminal 1, Concourse A, Level 0. The office is open daily from 6:00 a.m. to 8:00 p.m.
Eurowings Arrivals At Zagreb Airport
You can easily find the latest arrival information for Eurowings flights at Zagreb Airport by visiting the airport’s official website. Alternatively, you can follow this link for all the scheduled arrivals for Eurowings.
Passengers can go to the baggage claim area to get their checked luggage, if any, after clearing immigration and customs. After that, customers can leave the terminal and travel to their destination via public transportation, taxi, or ride-sharing.
Eurowings Departures From Zagreb Airport
Eurowing uses Terminal 1 for departure. Follow this link for all scheduled departures for Eurowings.
Passengers can head to their departure gate, which is also in Terminal 1, after checking in and completing security. To enable time for check-in, security, and any other necessary processes, it’s crucial to get to the airport well before your scheduled departure time.
Zagreb Airport Parking
How to book parking – When you reserve a parking space, you ensure that one is available for you at the time of your arrival. Just choose the required parking space and the booking window to reserve a spot at the terminal of your choice. Moreover, if you make your reservations in advance, you will receive favourable discounts.
Car Rental Zagreb Airport
The car rental companies located at the airport include Avis, Europcar, Sixt, and Enterprise, among others. Visitors can book a car in advance or upon arrival at the airport, depending on availability. It is worth noting that traffic in Tirana can be heavy, especially during rush hour, and driving in Croatia can be challenging for some visitors due to the narrow roads and different driving customs. Visitors should also be aware of the traffic laws and regulations in Croatia before renting a car.
Hotels Near Zagreb Airport
Some of them include –
|Hotels||Distance from Airport|
|Paula Matej Airport Zagreb||1 km|
|WooW Apartments||1 km|
|WooW Apartments||2 km|
|Apartments Stars||1 km|
|Residence Garden||1 km|
There are also several other hotels located in the surrounding area, which may offer more affordable options.
Shopping at Zagreb Airport
Shopping at Zagreb Airport is an enjoyable experience with a wide range of stores offering a variety of products. Here are some of the things you can expect when shopping at Zagreb Airport:
- Duty-free shopping – You can purchase goods such as alcohol, tobacco, and perfume at a reduced price.
- Luxury brands – You can purchase goods such as alcohol, tobacco, and perfume at a reduced price.
- Technology – Zagreb Airport airport has a number of outlets selling mobile phones, cameras, and other smart gadgets at discounted fares.
Click here to check all the brands available at the Zagreb Airport International airport.
Eat & drink at Zagreb Airport
Zagreb Airport offers a wide range of dining options to suit all tastes and budgets.
There are also several bars and pubs located throughout the airport, as well as a variety of shops and snack bars where you can grab a quick bite on the go. Click here to visit your favorite outlet.
Other services/amenities at the Zagreb Airport
Zagreb Airport, also known as Zagreb Airport, offers a wide range of services and amenities for passengers to make their travel experience more comfortable and convenient. Here are some of the services and amenities you can find at Zagreb Airport:
- Wi-Fi – The airport offers free Wi-Fi throughout its terminals. Passengers can connect to the Wi-Fi by selecting the hotspot”Airport-Zagreb Airport” in their device’s Wi-Fi settings. Choose between Wi-Fi Free and Wi-Fi Free+.
- Medical services – Building 226 houses ZAG’s Medical Center, which includes the Emergency Center and the vaccination department. Public access is available at the facility, which is right adjacent to Terminal 1’s Concourse A, Arrivals.
- Banking and ATMs– You can find Deutsche Bank in Terminal 1. It is headquartered in the airport City Mall. Another one is Reisebank which has six airport branches in Terminal 1. There are ATMs available at multiple locations at ZAG.
- Money Exchange – You can get your money changed at one of the several Travelex locations at the airport, which are located in both Terminal 1 and Terminal 1.
- Luggage storage – The airport offers luggage storage services for passengers who need to store their luggage before or after their flight.
- Showers – Showers cost 6 euros which includes a towel, shower gel, and access to hair dryer. You can use the showers between the hours of 6am and 11pm They can be found in the following places
- Children’s play areas – There are several play areas for children located throughout the airport, including
These are just some of the services and amenities available at Zagreb Airport. Passengers can visit the airport’s website or contact the airport for more information on specific services and facilities.
Eurowings is a reputable airline that provides quality services to its passengers. Its Zagreb Airport Terminal (ZAG) offers a comfortable and efficient experience for travelers, with modern facilities and amenities. The friendly and knowledgeable staff are always available to assist you with any questions or concerns you may have.
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Zagreb Airport Tour
Frequently Asked Questions
Eurowings Airlines operates from Terminal 1 at Zagreb Airport.
The arrival terminal for Eurowings Airlines at Zagreb Airport depends on the origin and destination of the flight and can be found on the airport website or by contacting the airline.
The departure terminal for Eurowings Airlines at Zagreb Airport is Terminal 1.
Eurowings offers both online and in-person check-in options for its flights. Passengers can check-in online through the Eurowings website or mobile app, or they can check-in at the airport at the designated check-in counters.
The Eurowings check-in counters at Zagreb Airport are located in Terminal 1.
The baggage allowance for Eurowings flights from Zagreb Airport Depends on the fare type and destination.
Eurowings does not have its own lounges at Zagreb Airport, but passengers can purchase access to the Lufthansa lounges in Terminal 1 or the Sky Lounge in Terminal 1.
The boarding process for Eurowings flights at Zagreb Airport typically begins 30 minutes before the scheduled departure time. Passengers will be called to board in groups based on their fare type and seating priority.
Upon arrival at Zagreb Airport, passengers should follow signs to the baggage claim area to collect their luggage. Passengers can then proceed to customs and the airport exit.
Eurowings accepts cash and most major credit cards at Zagreb Airport airport.
There are several car rental agencies located at Zagreb Airport airport (ZAG), including Avis, Budget, Europcar, Hertz, and Sixt.
You can contact Zagreb Airport customer service by phone, email, or through the contact form on their website.
The time it takes to get a baggage claim at Zagreb Airport varies and can depend on a number of factors, such as the size of the airport, the number of passengers, and the time of day.