Emirates Airlines Jomo Kenyatta International Airport Terminal (NBO)

  • 916700 3333
  • Jomo Kenyatta International Airport, Nairobi, Nairobi, Kenya,
  • https://www.emiratesgroupcareers.com/

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Welcome to Emirates Airlines NBO Terminal! As one of the world’s largest airlines, Emirates offers flights to destinations all over the globe, and NBO is one of their key hubs in Kenya

Whether you’re flying in First Class, Business Class, or Economy Class, Emirates Airlines is dedicated to providing a world-class travel experience from start to finish. So sit back, relax, and get ready for an unforgettable journey with Emirates Airlines at NBO Terminal.

The airline operates out of Terminal 1A at NBO, which offers state-of-the-art facilities and a range of amenities for travelers. 

Guide for Emirates Airlines NBO Airport

The following services are available to travelers at the Jomo Kenyatta International Airport at the time of travel:

Airport LocationEmbakasi, Nairobi, Kenya
TerminalTerminal 1A
Airport CodeNBO
Ticket counter hours for Emirates AirlinesDaily 8.30 am – 10.30 pm
When to arrive at the airport to board EmiratesIf traveling with a checked bag, international travel counter assistance, you must arrive 3 hours before the scheduled departure. For travel without bags, arrive 1.5 hours before the scheduled departure. 
Pre-checkPre-check service is open between 08.30 am – 11.00 am and 1.00 pm – 5.00 pm
Some basic info about Emirates Airlines at Jomo Kenyatta International Airport Terminal!

Reservation (Ticketing) Counter at Emirates NBO Terminal

The ticketing counter at Emirates NBO Terminal is a vital part of the facility and provides an essential service to travelers. Located near the entrance to the terminal, the ticketing counter is the first stop for travelers looking to book flights or check in for existing reservations. 

The counter provides a range of services, including 

  • the ability to purchase tickets, 
  • check in for flights, and 
  • make changes to existing reservations. 

The counter also provides travel assistance services such as baggage assistance, travel advisories, and information on Airport services and facilities. 

Additionally, the counter is open 24 hours a day, seven days a week, providing Passengers with a convenient and reliable ticketing solution. 

Counter for Flight management

The Emirates NBO Airport terminal becomes important if you choose to fly from one city or country to another to manage your trips. The airline operator provides the option to modify reservations through this terminal. They could take the shape of adjustments to the date, time, schedule, venue, class type, and other factors. The terminal’s counters will be useful in getting information about your worries.

Lost and Found Service

NBO Airport provides a lost and found service for items lost within the airport terminals, parking lots, AirTrain, and other airport facilities. You can report a lost item by contacting the Port Authority Police Lost and Found Unit at 718-244-4225 or by filling out an online form on the NBO Airport website. To claim a lost item, you must provide a detailed description of the item and proof of ownership.

Seat Upgradation Option at the NBO Airport

The Emirates Airlines Terminal at Jomo Kenyatta International Airport provides a wide variety of seating options for travelers. Travelers can upgrade their seats to a higher class at the terminal by paying a nominal fee. In addition – 

  • The terminal offers a variety of seating classes, such as economy, business and first class.
  • Passengers looking for a more luxurious experience can upgrade to Emirates’ first class seating.

The process of seat upgradation at the Emirates NBO Terminal is simple and straightforward. After checking in:

  • Passengers can view the available seating options and select the desired seat type. 
  • Pay the upgrade fee using a credit card and the upgraded seat will be available for their use.
  • Please be aware that seat upgrades are subject to availability and the fee may vary depending on the seat type and class. 
  • The fee for economy class seat upgrades is typically much lower than that of business and first class. 
  • Additionally, seat upgrades are non-refundable and non-transferable.

The terminal also offers a variety of seating options for passengers who wish to upgrade their seats, such as economy, business and first class. Passengers should take into account the availability and fees associated with seat upgrades before making their selection.

Car Rental Services & Parking Areas at the NBO Terminal

Jomo Kenyatta International Airport (NBO) is the main international airport serving Nairobi, the capital city of Kenya. There are several car rental services available at the NBO terminal, as well as designated parking areas for those who wish to drive their own vehicles.

Car Rental Services:

  1. Avis: Avis Rent a Car has a desk located in the arrivals area of the airport terminal. The Avis fleet includes a variety of vehicles, ranging from small economy cars to larger SUVs.
  2. Budget: Budget Car Rental also has a desk located in the arrivals area of the airport terminal. The Budget fleet includes a range of vehicles, from small cars to larger SUVs and vans.
  3. Europcar: Europcar operates a car rental service from their counter located in the international arrivals hall of the airport terminal. The fleet includes a variety of vehicles, from small economy cars to larger SUVs and luxury cars.
  4. Hertz: Hertz Rent a Car has a desk located in the arrivals area of the airport terminal. The Hertz fleet includes a range of vehicles, from small cars to larger SUVs and luxury cars.
  5. Sixt: Sixt Rent a Car has a desk located in the arrivals area of the airport terminal. The Sixt fleet includes a variety of vehicles, ranging from small economy cars to larger SUVs and luxury cars.

Parking Areas:

  1. Short-Term Parking: There are short-term parking areas located near the terminal building, which are designed for drivers who are dropping off or picking up passengers. The first 20 minutes are free of charge, and there are hourly and daily rates for longer stays.
  2. Long-Term Parking: There are several long-term parking areas located further away from the terminal building, which are designed for drivers who wish to park their vehicles for an extended period of time. The long-term parking areas are serviced by a free shuttle bus, which runs every 10-15 minutes, and there are daily and weekly rates for parking.

Emirates Check-in Desk at Terminal 1A

The Emirates NBO Terminal 1A check-in desk is the main hub for all Emirates passengers traveling to and from Kenya. Located in the heart of NBO International , the Emirates check-in desk offers travelers a convenient and secure way to check-in for their flight. Emirates staff are on hand to provide assistance and answer any questions passengers may have.

The Emirates check-in desk provides a variety of services including 

  • Baggage check-in, 
  • Seat selection
  • Add baggage tags
  • Print their boarding pass.
  • Self-service bag drop

The Emirates NBO Terminal 1A check-in desk is open 24 hours a day, seven days a week. Passengers are advised to arrive at least two hours before their flight departure time to ensure they have enough time to check-in and clear security. Emirates staff are available to help passengers with anything from checking-in to boarding the plane. 

Curbside Check-in – NBO Airport offers curbside check-in services for Emirates, allowing passengers to drop off their checked baggage and receive their boarding pass at the curb outside the terminal.

How To Get Emirates Airlines Boarding Pass at the NBO Terminal?

To get an Emirates Airlines boarding pass at NBO Terminal, you can follow these steps:

  • Check-in online or at the Emirates check-in counters located at the terminal.
  • If you have checked-in online, you can use the self-service kiosks to print your boarding pass.
  • If you have checked-in at the Emirates counter, the agent will provide you with your boarding pass.
  • Proceed to the security checkpoint with your boarding pass and valid identification.

It is recommended that you arrive at the airport at least 3 hours before your flight departure time to allow sufficient time for check-in and security clearance.

Emirates Airlines Baggage Counter at the NBO Terminal

Emirates Airlines has a baggage counter at Terminal 1A of NBO Airport. The counter opens 3 hours before the scheduled departure but not before 5.30am and accepts checked baggage 30 minutes before departure. 

Emirates Airlines Ticket Cancellation Policy at NBO Airport

The rules for requesting flight cancellation for Emirates Airlines at the NBO airport may vary depending on the specific fare class and ticket terms and conditions. However, here are some general guidelines to consider:

  • Timeframe: Emirates Airlines generally allows passengers to cancel their ticket up to 24 hours before departure. However, if you are at the NBO airport, it is best to cancel the ticket 3 hours before departure. 
  • Cancellation Fees: Emirates Airlines may charge a cancellation fee for canceling your ticket. The amount of the fee depends on the fare class and the specific ticket terms and conditions.
  • Document Requirements: You may need to provide certain documents such as your passport, visa, and ticket confirmation when canceling your Emirates Airlines flight at the airport.

It is recommended to check the fare rules and contact Emirates customer service for specific details on the cancellation policy and process for a particular ticket.

Hotels near the NBO Airport

There are several hotels located near Emirates Terminal at NBO Airport, including:

  • Crowne Plaza Nairobi Airport
  • Palm Nest
  • Amaya’s Suites
  • Upendo Homes
  • Nairobi Boutique Inn

Services Offered by Emirates Airlines at the Jomo Kenyatta International Airport

Emirates Airlines offered the following services at Jomo Kenyatta International Airport:

  • Lounge access: Emirates Airlines has a lounge at NBO airport for its premium passengers.
  • Free Wi-Fi: Emirates offers complimentary wiFi access at terminal 4 for all the premium class passengers. 
  • ATM Kiosk: There are multiple ATM kiosks located at NBO Airport both before and after security checkpoints, which can be accessed by passengers and visitors.
  • Restrooms: NBO Airport Terminal has restrooms located throughout the terminal, both before and after security checkpoints. TSigns and maps throughout the airport can help you locate the nearest restroom.
  • Smoking Areas: NBO Airport is a smoke-free airport, and smoking is not allowed anywhere inside the terminal buildings, including designated smoking areas. However, there are designated smoking areas outside the terminals. These smoking areas are located outside the terminal buildings, usually near the departure or arrival areas.
  • Security pre-check: NBO Airport conducts security pre-checks to ensure the safety and security of passengers and staff. These checks include screening of passengers and their luggage using advanced technology, as well as physical inspections of items that may pose a potential threat. Passengers may also be subject to additional questioning or random screenings. 


Since the airline provides seamless travel from point A to point B, those who appreciate Emirates are familiar with their level of customer service at the Emirates NBO International Airport Terminal. When it comes to customer satisfaction, there are a variety of factors that consistently place Emirates in the hot seat. There are few ticketing alternatives, but there aren’t many extra fees, and the onboard amenities are really good. Additionally, it looks that flying Emirates Airline is often regarded as always being preferred.

ContactForSupport is here to help you clear all your doubts about the Emirates Airlines NBO International Airport. We help our customers with online phone directory services which may include about Airlines, Airports, Travel, Home Security, etc. You can call us anytime and we will get back to you within 24 hours of US time.

Jomo Kenyatta International Airport : Tour

Frequently Asked Questions

Which terminal is Emirates at Jomo Kenyatta International Airport?

Emirates at Jomo Kenyatta International Airport operates out of Terminal 1A

What is the arrival terminal for Emirates at the NBO Airport?

Emirates arrives at Terminal 1A at NBO Airport.

What is the departure terminal for Emirates at the Houari Boumediene international airport ?

Emirates departs from Terminal 1A at Jomo Kenyatta International Airport.

How to cancel Emirates flight tickets?

Passengers can cancel flights online, over the phone as well as at the Emirates NBO Terminal 1A up to 3 hours before departure. 

Is smoking allowed at Emirates NBO Terminal?

No, smoking is not allowed in any part of the terminal buildings at NBO Airport, including Terminal 1A where Emirates operates.

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