Citilink Airlines

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Citilink Airlines is Indonesia’s low-cost airline operates from its primary hub of Soekarno-Hatta International Airport in Jakarta. Being the subsidiary of Garuda Indonesia, the airline mostly serves domestic destinations; it serves international destinations within Asia which include Australia, Cambodia, China, Malaysia, Saudi Arabia, and Timor Leste.

Citilink Airlines Booking Services

Citilink Airlines allows online as well as offline reservations. There are certain features that passengers can avail while making an online reservation, such as :

Mobile app download – One can easily explore Indonesia with Citilink’s brand new mobile app that helps passengers book flights, check-in, and manage their flight reservation via smartphone. You can go anywhere and anytime to all Citilink Airlines’ wondrous destinations. Search your value flights with one single tap at your own convenience.

Online Check-in – Forget to print your boarding pass? Worried about the airport rush? Online check-in via desktop or smartphone helps you save time and get your boarding pass handy with an easy check-in feature.

Fly now, pay later – Citilink Airlines allows an installment feature without a credit card, that allows passengers to enjoy their vacation and pay later. With the association with Kredivo, Citilink Passengers allows all domestic travel with a digital credit card system that offers flight and vacation packages before paying a dime.

Super Shield travel insurance – To facilitate its passengers’ travel, Citilink Airlines’ booking desk introduced a comprehensive protection travel insurance plan that offers its claim benefits up to 30,000 USD. Passengers need to pay only 12 USD along with the Citilink Airlines booking ticket that allows the following benefits:

  • Flight delay benefits up to 450 USD
  • Baggage lost and damage benefit up to 300 USD
  • Flights postponed by passenger up to 100 USD
  • Trip cancellation by passenger up to total fares of a canceled flight

Citilink Airlines Customer Service

Call Citilink Airline contact number at which is a convenient and one-stop solution for all your ticketing needs over the phone. Our Customer Service desk helps you book and pay for your Citilink Airlines reservation through a debit/credit card over the phone and the e-ticket itinerary receipt will be e-mailed to you. While making a reservation kindly indicate your local contact number at all points of your itinerary including your residence, business, and especially your mobile number where you can be contacted. This will enable us to inform you timely about any change in the schedule of your flight.

Citilink Airlines Baggage Allowance

Checked Baggage – Citilink Airlines allows one checked bag up to 20 kg per passenger each way on domestic flights and 10 kg for international flights. Passengers can check up to three checked bags regardless of domestic or international travel. Each bag must not exceed the size of 81 x 119 x 119 cm. Any excess baggage would be charged for 10 USD per kg.

Carry-on Baggage – Each passenger of Citilink Airlines is allowed to carry one hand luggage and one laptop bag or any personal item into the main cabin of the aircraft. The size of the carry-on bag in the main cabin should not exceed 56 x 36 x 23 cm and weigh no more than 7 kg. The luggage must be fit under the seat in front of you or in the overhead bins.

Citilink Airlines – Frequently Asked Questions (FAQs)

How to book Citilink Airlines over the phone?
Passengers can simply call at Citilink Airline contact number . Our call center team will help you reserve your tickets and then you can make a payment over the phone. Please note that we do not charge any extra hidden fees or commissions while booking travel over the phone.

Why do Citilink Airlines booking ticket prices vary from time to time?
Seat availability on Citilink Airlines is highly dynamic in nature, thus ticket prices change depending on the availability of the airline seats. We recommend you to immediately book the flight travel before the prices change.

Why I cannot find the Citilink Airlines flight that I want?
This happens for one of the following reasons :

  • The route you are requesting on the Citilink Airlines website must not be available
  • Seats may have been sold out
  • Citilink Airlines operates out of two airports in Jakarta – Halim (HLP) or Soekarno Hatta (CGK). Please check your route again to confirm whether Citilink flies from the two airports in the flight section box.

Can I change my reservation after completing Citilink Airline booking?
Yes, passengers can change the flight schedule at the latest 4 hours prior to the scheduled departure time by paying a change fee of 50,000 IDR (Indonesian rupiah) and a fare difference, if applicable.

Can I change the passenger’s name after completing Citilink Airline booking?
Yes, passengers can simply substitute their existing reservation with another passenger by reaching directly at the airline counter at the airport or nearest Citilink Airlines booking office. The administration fee of 300-500 IDR would be applied to each name and the changes have to be completed at the latest 24 hours before the scheduled flight departure.

How will Citilink Airlines inform me if my flight schedule changed?
Your flight details are subject to change, and Citilink Airlines will attempt to inform passengers if there is a change. Please ensure that all the details (email and phone number) provided to Citilink is true and active, to contact you if necessary.

When will the check-in counter and luggage check-in counter open?
Citilink Airlines allows airport check-in at the latest 3 hours before the scheduled departure. Passengers can do online check-in through a website or mobile app 2 days to 2 hours and 30 minutes before departure.

List Of Citilink Airlines Booking Contact Number

Departments/LocationsContact Number
Citilink Airlines Medan061-88880577
Citilink Airlines Surabaya031-8553887
Citilink Airlines Makassar0411-3656096
Citilink Airlines Bali0361-9362208
Citilink Airlines YogyaKarta0274 – 4331711
Citilink Airlines BalikPapan0542-764362
Citilink Airlines Kupang0380 882 036
Citilink Airlines Palembang0711-385025
Citilink Airlines Padang0751-819103
Citilink Airlines Lombok(0370)6157047
Citilink Airlines Batam0778-479300
Citilink Airlines Bengkulu0736-51508
Citilink Airlines Malang0341-2993339
Citilink Airlines Solo0271-7889352
Citilink Airlines Jambi0741-572 532
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