China Eastern Airlines Reservations

China Eastern Airlines is headquartered in Shanghai with a dedicated and round the clock customer service team to offer assistance to its customers. It was established in the year 1988. The China Airline flies on some of the most traveled domestic, regional and international routes almost all around the globe. Asia, Australia and North America are currently served by China Eastern Airline on a daily basis.

They have a fleet of one of the most advanced aircraft of the world offering world-class comfort and luxury to its flyers. Its policies and procedures are very customer friendly and easy to understand. We will be discussing most of the common policies and procedures below.

How to Make a Reservation with China Eastern Airlines

China Eastern Airlines customer service is active 24 hours a day if you ever wish to make any kind of reservation with them. They have dedicated customer service phone numbers where the Airline can be accessed in case of any problem or query regarding travelling with the airline. There are several ways to make a reservation with the Airline:

  1. Call the China Eastern Airlines phone number: +1-866-807-3747. Their round the clock team will get you connected to their sales department swiftly. 
  2. Visit the official website of China Eastern Airlines. You can make the booking directly from their website conveniently. 
  3. Get in touch with any travel agent authorized to make bookings for China Eastern Airlines. These days, travel agents can offer customized travel plans with great offers and discounts.
  4. Write to China Eastern Airlines customer service and they will get back to you with an appropriate response.

China Eastern Cancellation and Refund Policy

China Eastern offers the flexibility to cancel any travel ticket or flight booking any time before the departure time of the flight.

  • In case of any plan change or inability to catch a flight, a passenger needs to contact the China Eastern Airlines customer service on their official phone number or the travel agent if the booking was made via them.
  • The airline also has a well laid out refund policy in place. In case of any voluntary changes in the ticket or voluntary cancellation by the passenger, Airline might do a partial/full or zero refund depending on the fare rules of the ticket.
  • The policies pertaining to refund and cancellation are dependent on the type of ticket that you have purchased and are generally present in the email which you receive at the time of booking the flight.
  • You need to be well aware of the conditions mentioned therein to avoid any unnecessary charges and penalties.
  • You can cancel an unused flight ticket within 24 hours of booking the same without paying any cancellation charges but only the taxes will be refunded.
  • You can also get a refund for partially used ticket by cancelling the unused part within the stipulated time period.
  • You can make a request for the refund online and it will be made to the original source of payment used at the time of booking the ticket.
  • The refund request should be made within the 13 months of the initial travel date in case of regular tickets and for non-standard tickets, the same request can be made within 13 months of the issuance of the ticket. Once this period ends then no request will be processed.
  • If the cancellation is being done on the ground of personal illness then the same need to be validated with the additional documents from the hospital. In such cases, the companions of the sick passenger can also seek cancellation and refund and no service charge will be applied to it.

The procedure to cancel the China Eastern Airlines flight ticket is mentioned below:

  1. The first and foremost thing that you need to do is open the website of China Eastern Airlines and reach its home page,
  2. There will be a tab called Manage Booking on the home page and you need to click on it,
  3. A new page will open up  and you have to fill up details like Ticket number and your personal details there,
  4. Once you have entered all the required details then you need to click on Manage Booking option,
  5. Then you will be able to reach the desired page, where you just need to follow the instructions and cancel the flight ticket.

If you still face any problem or you have not purchased the ticket online then it is advised to call the airlines customer service to get more precise information regarding the fare rules before cancelling the ticket or apply for a refund. 

China Eastern Airlines Baggage and Check-in Policy

China Eastern Airline offers the facility of online and web check-in prior to 24 hours of the departure time up to 90 minutes before departure. A passenger needs to reach the airport before 60 minutes of the departure time to reserve the seats. 

China Eastern Airlines allows carry-in luggage as well as checked-in luggage facility up to a certain weight. You can read about the baggage rules here: https://us.ceair.com/newCMS/us/en/content/en_Header/headerBottom/service/baggage/baggageDetail/ . For any extra baggage which crosses the limits of allowed baggage, the airline charges a certain fee. You can contact the airline customer service on this number to know more about the updated baggage fees and fair prices. 

China Eastern Airlines specialises in offering special assistance services to passengers with special needs and you need to inform the airlines 72 hours before the scheduled departure of the flight. You can get a wheelchair assistance, priority-check in, medical clearance, special meals and in-flight assistance. If the passenger has a significant disability then a personal care attendant may be required for their convenience, comfort and safety.

If you still face any issues related to the policies and procedure of the China Eastern Airlines then you can contact the customer service or the Ticket counter at the airport for any further assistance and clarification.

China Eastern Airlines Flight Review


List Of China Eastern Airlines Contact Number


Departments/LocationsContact Number
China Eastern Airlines Reservation1-866-807-3747
China Eastern Airlines Customer Service Number1-866-807-3747
China Eastern Airlines London0044-33-39000778
China Eastern Airlines Frankfurt49 69 133 8930
China Eastern Airlines Paris33 144 86 03 00
China Eastern Airlines Moscow7 495 935 8828
China Eastern Airlines Toronto416-926-8998
China Eastern Airlines Mandalay0095-933427777
China Eastern Airlines Kolkata0091-33-40448887/88
China Eastern Airlines Siem Reap00855-63-966246
China Eastern Airlines Phnom Penh00855-023963086
China Eastern Airlines Shizuoka0081-54-652-1212
China Eastern Airlines Auckland0064-9-303-1066
China Eastern Airlines Philippines6325515212
China Eastern Airlines Rome0039-06-420470888
China Eastern Airlines Amsterdam0031-20 3164888
China Eastern Airlines New York(001) 212-685-8685
China Eastern Airlines Dubai 971-4321-7890
China Eastern Airlines Dhaka 0880-2-8819481
China Eastern Airlines Kathmandu 00977-1-4411666
China Eastern Airlines Rangoon 00951-657698
China Eastern Airlines Colombo 0094-11-4218888
China Eastern Airlines New Delhi 0091-11-43513166
China Eastern Airlines Ho Chi Minh C 0084-862820666
China Eastern Airlines Seoul 0082-1661-2600
China Eastern Airlines Kagoshima 0081-99-2198888
China Eastern Airlines Okinawa 0081-98-8606881
China Eastern Airlines Nagasaki 0081-95-828-1510
China Eastern Airlines Fukuoka 0081-92-2622000
China Eastern Airlines Matsuyama 0081-89-9157555
China Eastern Airlines Okayama 0081-86-2335288
China Eastern Airlines Hiroshima 0081-82-2456623
China Eastern Airlines Kanazawa 0081-76-2326888
China Eastern Airlines Osaka 0081-6-64485161
China Eastern Airlines Nagoya 0081-52-2016668
China Eastern Airlines Tokyo 0081-3-35061166
China Eastern Airlines Niigata 0081-25-2485701
China Eastern Airlines Sapporo 0081-11-2421258
China Eastern Airlines Moscow 007-495-9358828
China Eastern Airlines Bangkok 0066 2 6366980
China Eastern Airlines Singapore 0065- 6222 3456
China Eastern Airlines Melbourne 0061-3-8635-1000
China Eastern Airlines Brisbane 0061-07-3232-9500
China Eastern Airlines Kuala Lumpur 0060-3-21611666
China Eastern Airlines Frankfurt 0049-69-133-8930
China Eastern Airlines London 0044(33)39000778
China Eastern Airlines Madrid 0034-91-5599889
China Eastern Airlines Paris 0033-(0)144860300
China Eastern Airlines Los Angeles 001-626-5831500
China Eastern Airlines Sydney +61 (02) 9373 8600
China Eastern Airlines Prague +420222 588 800

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