British Airways London Heathrow Airport Terminal (LHR)

  • 0124-412-0715
  • Heathrow Point West, 234 Bath Road, Hayes, Middlesex, UB3 5AP, United Kingdom

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Located in the west of London, Heathrow Airport (LHR) is the gateway to unveil the adventurous world for millions of travelers. With over 80 airlines running their courses to 180 destinations, it is one of the busiest and largest airports in the UK.

which terminal is british airways at heathrow

LHR Airport is the operating base for the acclaimed airline, British Airways. It is the flag carrier with a fleet size of 257 aircraft and is renowned for its esteemed reputation and unparalleled services. 

In the following comprehensive guide, you can find the essential information about the terminal at Heathrow for British Airways, seamless check-ins, and other facilities on board. 

How to contact British Airways LHR Terminal? – General Information

Here is an overview of the British LHR Terminal to help you navigate through the airport as a new or experienced traveler.

AirportLondon Heathrow Airport
Airport AddressHeathrow Point West, 234 Bath Road, Hayes, Middlesex, UB3 5AP, United Kingdom
CountryUnited Kingdom 
Airport Contact Number+44 844 335 1801
British Air Arrival Terminal at HeathrowTerminal 3 and 5 
British Air Departure Terminal at HeathrowTerminal 3 and 5 
Terminal LocationTerminal 3 – Ground level (On the left at the north end of the building)
Terminal 5 – Ground level

Which terminal is British Airways at Heathrow?

British Airways operates via Terminal 3 and 5 at London Heathrow Airport (LHR). Both terminals are present at the Ground level. They handle travel processes from checking to boarding the flight and beyond and have a maximum journey time of 20 minutes between them.

Terminal 3 is used by British Airways among 20 other airlines. It primarily handles long-haul flights and short-haul flights to European destinations. Whereas, Terminal 5 is extensively used by British Airways for long-haul flights. 

Arrivals & Departures Terminal 

British Airways operates out of Terminal 3 and 5 for all its domestic and international arrivals & departures from LHR Airport.

The arrivals and departures terminals may change due to inevitable operational and overcrowding concerns. You must refer here for the most up-to-date information.

How early should I arrive at Heathrow British Airways Terminal? 

The recommended time to reach Heathrow British Airways terminal is 90 minutes before the flight.

If you are flying for the first time through London Heathrow Airport, arriving early will allow you to have enough time for flight modifications, changes, or booking a new reservation. Keep your ID proofs like Passport and Voter ID card handy on top of other travel documents like proof of vaccination, VISA, etc.

Here is an overview of the general arrival timings prescribed by the airport to avoid delays at check-in or security-

Flight TypeArrival/Check-in time at the Airport
Arrival time/Check-in time at the AirportUp to 1.5 hours before flight departure
European FlightsUp to 2 hours before flight departure
International FlightsUp to 3 hours before flight departure

How to book a British Airways flight at Heathrow Airport?

If you cannot book a flight reservation via British Airways online channels i.e. website and mobile app, you can convey your request at the ticket counter. Here are the steps you can follow-

  • Head to the Heathrow airport ticket counter.
  • Request the airline representatives to book a flight and mention the date, destination, travelers’ details, number of passengers, etc.
  • The staff will check the availability of flights based on the prerequisites mentioned by the traveler.
  • Confirm the flight selection, present travel documents, and pay the flight reservation charges.
  • You will receive the itinerary confirmation of your flight.

How can I request British Airways check-in at Heathrow airport?

British Airways facilitates quick and seamless check-in options via online portals i.e. their website and mobile app. However, those who require personal assistance can complete check-in via the BA terminal at Heathrow Airport – 

Via the British Airways Official Website 

British Airways allows travelers to complete check-in up to 24 hours before flight departure. Here are the steps to complete check-in – 

  • Head to the British Airways official website. 
  • Click on “Manage” in the header and enter the Booking reference and last name of the passenger under “My Booking” and click “Online Check-In”. 
  • Follow the on-screen instructions select meals, seats, etc., and confirm the selection. 
  • You will receive an online boarding pass once the check-in request is initiated. 

LHR Airport allows travelers to head to the security checkpoints directly if they have no bags to check in. 

Via the British Airways Mobile App 

Download the British Airways mobile app on your Android and iOS devices and follow the steps given below to complete check-in. 

  • Head to the downloaded mobile app and select “My Trips”. 
  • Enter the Confirmation code/ Booking reference number and the last name of the traveler. 
  • Select the flights, enter the travelers’ details, and upload documents, and select meals, seats, etc. 
  • Confirm your selection to receive the digital boarding pass. 

Via self-service kiosks 

Self-service kiosks are available at the airport for selected airlines, including British Airways. Make the most of them and escalate your boarding process as follows – 

  • At the kiosk system, enter the Booking reference number and the traveler’s last name. 
  • You can also take the help of the airline staff, if necessary. 
  • Select seats, meals, and other special services at the system and obtain the boarding pass. 

At the ticket counter

Heathrow terminal for British Airways is equipped with a ticket counter to initiate check-in and other necessary requests. You can check in for your flight using the steps given below- 

  • Reach out to the airline representatives at the ticket counter and present a “Check in request”.
  • Provide the flight details, booking reference number, and last name.
  • Submit travel documents. Share requirements for meals, special facilities, seats, check baggage, etc.
  • Drop off your bags at Terminals 3 and 5 at Heathrow Airport and proceed to security checking.

How to request a British Airways flight cancellation at Heathrow Airport when in a hurry? 

There can be instances where you may require quick itinerary cancellations at the airport. The terminal at Heathrow for British Airways offers a flight cancellations facility for last-moment changes of plans.

  • Head to the Heathrow airport ticket counter and share the request for flight cancellation. 
  • Present the booking reference number and the traveler’s last name to retrieve the flight details. 
  • The airport staff will confirm the flight date and time and confirm the request. 
  • It is advisable to ask about flight cancellation charges and refund-related queries in advance. 
  • Pay the cancellation fee, if applicable, and obtain the receipt for cancellation confirmation.

What is the British Air baggage allowance at Heathrow? 

The number of bags you are allowed to carry at the airport depends on your flight’s fare type, cabin class, and Executive Club Tier status. Here is an overview to help you decide how many you can carry to the British Air terminal at Heathrow.

Fare TypeChecked bags
Economy Basic (Only cabin and handbag)0
Economy (with checked bag)1 x 23kg bag
Premium economy2 x 23kg bags
Business2 x 32 kg bags
First3 x 32 kg bags

Baggage Size & Weight

TypeSize Dimensions (in inches)Weight
Hand Bags16 x 12 x 6Up to 23kg (51lb)
Carry-on Item22 x 18 x 10Up to 23kg (51lb)
Checked Baggage35 x 30 x 17Up to 23kg (51lb)

Does London Heathrow British Airways Terminal allow pets?

Yes, British Airways knows your pets are part of your family. The carrier makes your pets feel like a VIP with their accessible pet reservation rules and easy check-in at the airport. Note that-

  • You must book a pet reservation in advance at Heathrow Airport. 
  • The airport only allows pets in the cargo hold. 
  • Documents like pet passports, updated vaccination reports, and UK government export documents (in some cases) are mandatory. 
  • Heathrow Animal Reception Center (HARC) is responsible for receiving the pets that arrive in the UK. 
  • British Airways has its team carry the pets from the aircraft to their respective pet owners. 

Where can one report Lost and Found items at BA London Heathrow terminal?

Losing your precious items like laptops, jewelry, passports, mobiles, suitcases, bags, purses, etc. is a stressful situation. Heathrow Airport has partnered up with Smarte Carte UK Ltd. to handle all lost and found properties. 

Lost and Found Property Process

The lost properties are stored in the Smarte Carte database for up to 3 months from the date they are handed to the authorities. Consider the following steps to obtain your missing items back – 

  • Search the database – Search at to check if your lost items are handed in. It can take up to 48 hours for updates on the website. 
  • Claim the property – You can claim your lost items online by filling out the online form on the platform.
  • Share the place to send – Heathrow representatives will share a code with the traveler to claim their property. Head to, enter the code, and specify the place indicating where to send it. 
  • Paying for the service – Travelers must pay a service charge to reclaim their item. The charges can range up to 25 USD. 

Contact Details 

  • UK Contact Number – +44(0)-844-824-3115
  • International contact – +44 (0)20-3761-1800

Does London Heathrow British Airways Terminal provide lounge access?

To rest at the lounges is one of the things to do on a layover at London Heathrow Airport if you feel tired during your travel. You can read books and magazines, relax, and enjoy the delicious foods.

Here are the premium lounges available at Terminal 3 and 5 for Business class and First class British Airways passengers-

  • Club Aspire– Present at Terminals 3 and 5, it offers complimentary food, drinks, and cocktails, unlimited Wi-Fi and charging facilities, digital reading resources, complimentary light meals, and more. Charges start from 50 USD per traveler. 
  • Plaza Premium– You can find Plaza Premium Lounge at Terminals 2 and 4. It has a cozy and peaceful atmosphere, unlimited Wi-Fi, tailored food and water service, and shower facilities. Charges start at 50 USD per traveler. 

What parking services are available at British Airways Terminal at Heathrow Airport?

Heathrow Airport has simplified the parking solutions and allows travelers to park their cars and board buses to the terminals. Heathrow Airport offers various parking options ranging from short stay to Valet parking. 

You can find the estimated parking charges below to select the right parking at the terminal at Heathrow for British Airways in the table below-

Parking TypeLocated AtApplicable Parking Charges
Short StayTerminal 2, 3, 4 and 5Between 7 USD and 104 USD 
Long StayTerminal 2, 3, 4 and 5Free for first 30 mins, for following up to 42 USD
BusinessTerminal 2, 3 and 5Costs 53 USD for a day 
Meet and GreetTerminal 2, 3, 4 and 5Costs up to 160 USD 
POD Parking- Pay on DayT567 USD per day 
Valet Parking Costs up to 160 USD

Does British Air Heathrow Terminal offer car rentals for passengers? 

Whether you are traveling in groups or with your family members, the British Airways terminal at Heathrow Airport is equipped with car rental desks at the terminals for quick rental car bookings and pick up.

Can Rental Desks at the Heathrow Airport British Airways Terminal

You can find car hire desks for Terminal 3 and 5 at the following locations –

  • Terminal 3 – Enterprise car rental desk located near Arrivals at Level 0 outside security. 
  • Terminal 5 – Car rentals are available outside security, near the Arrivals area at Level 0. It includes buses, taxis, and arrivals. 

NOTE: You can connect with the British Airways office in London, England for car rental options operated by the airline at the airport. 

What type of accommodation can one find near the British Terminal at Heathrow Airport? 

Finding accommodation near the airport that fits the budget, meets expectations, and offers high-class services is tricky. BA terminal at Heathrow comes to the rescue by offering diverse hotel choices to travelers. Opting for accommodation within walking distance from the airport allows a smooth travel experience from the hotel to the airport without delay. 

You can find popular hotel options near the terminal below-

Leonardo London Heathrow AirportBar, Free Wifi, Parking, Breakfast, Air Conditioning, Free Airport shuttle, 24-hour Fitness Center Free wifi, Parking, Bar, Breakfast available, Restaurant, Gym, Laundry, Air Conditioning, Fitness Center, Soundproof rooms, Fitness center 
Hilton Garden Inn London Heathrow Terminal 2 and 33.5 star Soundproof rooms, Room service, Free Wi-Fi, Breakfast available, Laundry, Gym, Air Conditioning, Bar, Fitness Center, Housekeeping, Laundry 
Thistle London Heathrow T53.5 star 24-hour health club, Breakfast available, Gym, Laundry, Gym, Restaurant, Free Wifi, Bar, Laundry, Parking available, Room services 
Renaissance London Heathrow Hotel4 star Pool, 2 restaurants, Laundry, Room Service, Air Conditioning, Pool, Business services, Parking available, Gym, Free Wifi, Breakfast included 
Holiday Inn London Heathrow – Bath Road, an IHG Hotel4 star 24-hour fitness, Laundry, Air Conditioning, Free Wifi, Business services, Laundry, Restaurant, Soundproof rooms, Housekeeping, Parking, Bar 
Radisson RED Hotel London Heathrow4 star Pet-friendly, Restaurant, Soundproof rooms, Housekeeping, Laundry, Parking, Gym, Bar, Free Wi-Fi, Room service, Breakfast available, Air Conditioning, Business Services 
Sheraton Skyline Hotel London Heathrow4 star Pet-friendly, Restaurant, Soundproof rooms, Housekeeping, Laundry, Parking, Gym, Bar, Free Wifi, Room service, Breakfast available, Air Conditioning, Business Services 

NOTE: You can find other hotels near Heathrow Airport based on your preference and requirements for other amenities.

What are the perks of flying with Heathrow British Airways Terminal?

Here are some other amenities you can find at the terminal at Heathrow for British Airways-


  • Wifi
  • Baggage Enquiries
  • Cash facilities
  • Communication facilities
  • Foreign Exchange
  • Restrooms
  • Medical Care
  • ATMs
  • Designated smoking areas

Restaurants and Shops

  • Black Sheep Coffee
  • Caviar House Oyster Bar 
  • Caviar House & Prunier Seafood Bar
  • Gordon Ramsay Plane Food 
  • Paul Smith 
  • Mulberry 
  • Louis Vuitton 
  • Hermes 
  • Gucci

Frequently Asked Questions

Which terminal is BA at Heathrow? 

British Airways is located at Terminal 3 and Terminal 5 at Heathrow airport. 

What terminal at Heathrow does British Airways use? 

Terminal 5 and 3 are used by British Airways at Heathrow Airport for its flights, especially long-haul flights. 

Is Heathrow Terminal 5 just for BA?

Yes, British Airways is home to Heathrow Airport, Terminal 5. It is primarily for British Airways and also for Iberia.

Which Heathrow terminal is for British Airways arrivals?

British Airways arrivals terminal is generally Terminal 3 or 5 and is subject to change in some cases.

What terminal does British Airways depart from Heathrow?

British Airways departure terminals at Heathrow include Terminals 3 and 5 but may change due to operational concerns.

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