Austrian Airlines Sarajevo International Airport Terminal (SJJ)

  • +43 1 70148 1000
  • Sarajevo International Airport, Sarajevo, Bosnia and Herzegovina, Federation of, Bosnia and Herzegovina

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

At Austrian Airlines SJJ Airport, the airline strives to provide you with a seamless and comfortable travel experience. As the national airline of Austria, the airline takes pride in offering our passengers world-class service, state-of-the-art aircraft, and a commitment to excellence that is unmatched in the industry. 

Whether you’re traveling for business or leisure, the team of dedicated professionals is here to ensure that your journey with the airline is a smooth and enjoyable one. From the moment you arrive at SJJ Airport, you can expect personalised service and attention to detail that will make you feel right at home. 

Overview of the Austrian Airlines SJJ Terminal

Austrian Airlines operates out of Single Passenger Terminal at Sarajevo International Airport in Bosnia. This terminal is a modern and spacious facility that offers a range of amenities and services to make your travel experience as comfortable as possible.

When you arrive at Single Passenger Terminal, you’ll find plenty of options for dining, shopping, and relaxation. There are numerous restaurants and cafes where you can grab a bite to eat or a drink before your flight, as well as duty-free shops where you can purchase gifts and souvenirs.

Airport LocationKurta Schorka 36, Sarajevo 71000, Bosnia and Herzegovina
TerminalAustrian Airlines operates at Single Passenger Terminal
Airport CodeSJJ
Airline IATA CodeOS
Ticket counter hours for Austrian Airlines        24*7 a week
Check-in counterIn general, the check-in counter at Sarajevo International Airport would depend on the airline you are flying with and your destination

SJJ Airport Map

You can check the SJJ Airport website for maps and other helpful information regarding terminals, parking, transportation, and more.

SJJ Airport Parking

  • The car park is located in front of the entrance to Terminal B of SARAJEVO International Airport. The parking lot has 2 entrances and 4 exits and has a capacity of 307 spaces. After paying, you must leave the parking lot within 15 minutes. The parking lot also has a special area for buses and minibuses, for which advance notice is necessary.
DESCRIPTIONCalculation unitUnit of measureKM
Parking space for a passenger vehicleSatUSL3,00
Parking space for a passenger vehicleAndUSL25,00
Parking place for a passenger vehicle, more than 24 hoursAndUSL15,00
Parking space for a passenger vehicle1,20hUSL4,00

How to get a Boarding Pass at Austrian Airlines SJJ Terminal?

To get a boarding pass with Austrian Airlines at SJJ Terminal, you can follow these steps:

  • You can check-in for your Austrian Airlines flight online, on the Austrian Airlines mobile app, or at the check-in counter at SJJ Terminal.
  • If you have checked-in online or on the mobile app, you can go directly to the baggage drop-off counter, which is located near the check-in counters.
  • If you need to check-in at the airport, go to the Austrian Airlines check-in counter, which is located at Single Passenger Terminal.
  • Present your passport and flight confirmation to the check-in agent, who will print your boarding pass and check your baggage.
  • If you have already checked in online or on the mobile app, you can use the self-service kiosks at the airport to print your boarding pass and baggage tags.
  • Once you have your boarding pass, proceed to the security checkpoint and then to your gate.

It’s recommended to arrive at the airport at least 2 hours before your scheduled departure time to allow enough time for check-in and security procedures.

Car Rentals at SJJ Airport

SJJ Airport has several car rental companies located on-site at the airport, including:

  • Alamo
  • Avis
  • Dollar
  • Enterprise
  • Hertz
  • National
  • Payless
  • Thrifty

All of these car rental companies have counters located in the arrivals area of each terminal, and their rental cars are parked in designated areas in the airport’s parking lots. Some car rental companies also offer shuttle service to and from the airport terminals.

To rent a car at SJJ Airport, you can either make a reservation in advance or visit the car rental counter upon arrival at the airport. To ensure that you get the best rates and availability, it is recommended that you make a reservation in advance.

When renting a car, be sure to bring a valid driver’s license, a credit card in the driver’s name, and any additional documentation or information required by the rental company. You can find more information about car rentals at SJJ Airport on the airport’s official website.

Hotels Near SJJ Airport

There are several hotels near Sarajevo International Airport (SJJ) that cater to travelers. Here are a few options:

  • Hotel Hills Sarajevo Congress & Thermal Spa Resort – This hotel is located one mile from SJJ and offers a complimentary shuttle service to the airport. It features a fitness centre, an on-site restaurant, and modern rooms with free Wi-Fi.
  • Hotel Holiday  – This hotel is also located just one mile from SJJ and provides a complimentary shuttle service to the airport. It offers a fitness centre, on-site restaurant and bar, and spacious rooms with flat-screen TVs and free Wi-Fi.
  • Hollywood Hotel  – This hotel is located three miles from SJJ and provides a complimentary shuttle service to the airport. It offers a fitness centre, an on-site restaurant, and comfortable rooms with free Wi-Fi.
  • İsa Beg’s Hamam Hotel  –  This hotel is located just three miles from SJJ and provides a complimentary shuttle service to the airport. It features a fitness centre, free breakfast, and cosy rooms with flat-screen TVs and free Wi-Fi.

These are just a few options, and there are many more hotels near SJJ to choose from depending on your SJJ get and preferences.

Austrian Airlines Arrivals at SJJ Airport

Typically, Single Passenger Terminal is where Austrian Airlines planes land at Sarajevo International Airport (SJJ). After arrival, travelers must complete the proper paperwork at immigration and customs before leaving the terminal. Terminal may alter in some circumstances. To check your flight’s arrival status, click here.

Passengers can go to the baggage claim area to get their checked luggage, if any, after clearing immigration and customs. After that, customers can leave the terminal and travel to their destination via public transportation, taxi, or ride-sharing.

Austrian Airlines Departures at SJJ Airport

Typically, Single Passenger Terminal is where Austrian Airlines flights from Rinas’s Sarajevo International Airport (SJJ) depart. The Austrian Airlines check-in desks in Single Passenger Terminal A’s Departures area are where travelers can check in for their departure. 

Passengers can head to their departure gate, which is also in Single Passenger Terminal, after checking in and completing security. To enable time for check-in, security, and any other necessary processes, it’s crucial to get to the airport well before your scheduled departure time. In some cases, the terminal may change. To check your flight’s departure status, click here.

Services Offered By Austrian Airlines at SJJ Airport

 However, here are some of the services that Austrian Airlines typically offers to passengers at the SJJ terminal – 

Check-in – Austrian Airlines operates check-in counters at SJJ airport to facilitate the check-in process for passengers. However, we can provide you with general information on the check-in process for Austrian Airlines. 

  • Self-service check-in kiosks – At the airport, you can use the self-service check-in kiosks to check in for your flight. The kiosks are usually located near the Austrian Airlines check-in counter or desk. To complete the check-in process with Austrian Airlines via self-service check-in kiosk, please follow these steps:
  • Locate the self-service check-in kiosk at the airport. The kiosks are usually located in the check-in area of the terminal.
  • Touch the screen to start the check-in process.
  • Enter your booking reference or e-ticket number. You can find this information on your booking confirmation or e-ticket.
  • Follow the on-screen instructions to select your seat and any other optional services that you may require, such as extra baggage or special meals.
  • Once you have completed the check-in process, the kiosk will print your boarding pass. Make sure to check the boarding pass for the correct flight details and seat assignment.
  • If you have any checked baggage, you can then proceed to the bag drop-off counter to check in your bags.
  • If you have no checked baggage or have already checked them in, proceed directly to the security checkpoint with your boarding pass and any carry-on luggage.
  • Have a safe and enjoyable flight with Austrian Airlines!
  • Check-in counter or desk – If you prefer to check-in in person, you can visit the Austrian Airlines check-in counter or desk at SJJ Terminal. Here, an Austrian Airlines representative will assist you with the check-in process and issue your boarding pass. To complete check-in with Austrian Airlines at the airport, please follow these general steps:
  • Locate the Austrian Airlines check-in counters at the airport. These are usually situated in the departure hall or terminal.
  • Make sure you have all the required travel documents with you, including your passport or ID card, travel itinerary, and any necessary visas.
  • Join the appropriate queue for your class of travel or the type of check-in service you have purchased. 
  • Once you reach the front of the queue, present your travel documents and any baggage you need to check-in to the airline staff. They will weigh your baggage and check it in if necessary.
  • If you have any special requests or requirements, such as wheelchair assistance, dietary needs, or seat preferences, inform the airline staff at this time.
  • Receive your boarding pass from the airline staff. This pass will indicate your flight number, departure gate, and boarding time.
  • Proceed to the security checkpoint with your boarding pass and travel documents to complete the airport security screening.
  • After passing through security, proceed to your departure gate and board your flight at the designated time.

It is important to arrive at the airport with plenty of time to complete check-in, security screening, and other pre-flight procedures. Austrian Airlines recommends arriving at least 2 hours before your scheduled departure time for European flights and 3 hours before for intercontinental flights.

Seat Upgradation – If you have booked a flight with Austrian Airlines and are interested in upgrading your seat at SJJ Airport, you should inquire about availability and pricing at the check-in counter or the airline’s customer service desk. In addition – 

  • The availability of seat upgrades may depend on the type of ticket you purchased, your frequent flyer status, and other factors.
  • It’s also worth noting that Austrian Airlines may offer its passengers the opportunity to bid on seat upgrades through its bidding system. 
  • This system allows passengers to bid on available upgrades, and the highest bidder may be awarded the upgrade.

Baggage Counter – Austrian Airlines provides baggage services at Single Passenger Terminal, including baggage check-in, lost and found, and baggage storage. 

  • Once you are in Single Passenger Terminal, follow the signs to the Austrian Airlines check-in area. 
  • The baggage counter will be located there, and you can check your bags and obtain your boarding pass.

However, it’s always a good idea to check with Austrian Airlines or SJJ Airport’s official website for the most up-to-date information on the baggage counter location and any potential changes.

SJJ Airport Lounges -Austrian Airlines operates a lounge (Lufthansa senator lounge) at SJJ Single Passenger Terminal for its premium passengers, including Business Class passengers, Miles & More status holders, and Star Alliance Gold members.

  • The Austrian Airlines lounge is located after security, near Gate 3. The lounge is open daily from 08:30 am until 8:30 pm.
  • The lounge features comfortable seating, complimentary Wi-Fi, a selection of snacks and beverages, and shower facilities. 
  • Guests can also enjoy a variety of hot and cold food options, as well as a selection of alcoholic and non-alcoholic beverages.
  • In addition to these amenities, the Austrian Airlines lounge also provides guests with access to newspapers, magazines, and television programming. 
  • Passengers can also take advantage of the lounge’s business center, which includes computers, printers, and other office equipment.

Immigration – The immigration counter at Austrian Airlines SJJ Terminal is staffed by officers from the U.S. Customs and Border Protection (CBP) agency. The immigration process can take anywhere from a few minutes to several hours, depending on the number of passengers and the complexity of each case.

Security Pre-Check – Before entering the security checkpoint at Austrian Airlines SJJ Terminal, passengers are required to present a valid government-issued ID, such as a driver’s licence or passport, and their boarding pass. 

Ticket Cancellation – You can reach out to the airline’s customer service department to inquire about the cancellation and any available options. With Austrian airlines, passengers may cancel their flight booking up to 3 hours before the scheduled departure. To cancel your flight ticket with Austrian Airlines at the airport, you should follow these steps:

  • Locate the Austrian Airlines counter at the airport. You can ask for directions from the information desk or airport staff.
  • Approach the counter and provide your flight details and personal identification, such as your passport or ID card.
  • Inform the airline representative that you want to cancel your flight ticket.
  • The representative will ask for the reason for the cancellation and may provide you with options, such as rescheduling your flight or getting a refund.
  • If you choose to get a refund, the representative will guide you through the refund process and provide you with the necessary forms to fill out.
  • Once the refund process is complete, the airline will cancel your ticket, and you will receive a confirmation email or message.

It is important to note that cancellation fees may apply, and the amount will depend on the type of ticket you purchased and the airline’s policy. 


Austrian Airlines SJJ Terminal provides a top notch travel experience for passengers traveling to and from Rinas. With its modern facilities, comfortable seating, and exceptional customer service, passengers are sure to enjoy a stress-free journey. The airline’s commitment to safety and on-time performance also ensures that passengers arrive at their destination on schedule. 

Furthermore, the airline’s partnership with Star Alliance allows passengers to access a vast network of routes and benefits, making it a preferred choice for frequent flyers. Overall, Austrian Airlines SJJ Terminal is an excellent choice for anyone looking for a high-quality travel experience.

Travel can be stressful and confusing, especially for those who are not familiar with the process. ContactForSupport can offer support and guidance to passengers, helping them navigate the travel experience and address any concerns or questions that arise.

Sarajevo International Airport : Tour

Frequently Asked Questions

What terminal is Austrian Airlines at SJJ Airport?

Austrian Airlines uses a Single Passenger Terminal at Sarajevo International Airport (SJJ).

What is the arrival terminal for Austrian airlines at SJJ Airport?

The terminal for SJJ International arrivals depends on the airline and origin of the flight. You can check your airline’s website or contact them directly to find out which terminal your flight will arrive at.

What is the departure terminal for Austrian airlines at SJJ Airport?

Austrian Airlines departs from Single Passenger Terminal at SJJ airport. Single Passenger Terminal is located on the north side of the airport and serves several international airlines. It’s recommended to confirm your departure terminal with the airline or check your flight itinerary before arriving at the airport.

How much is parking at SJJ airport?

The parking rates at SJJ airport vary depending on the lot and duration of parking. It’s best to check the official SJJ airport website for the most up-to-date pricing information.

Is smoking allowed at Austrian Airlines SJJ Terminal?

No, smoking is not allowed inside the terminal building of SJJ airport, including the Austrian Airlines SJJ Terminal. Smoking is only permitted in designated outdoor smoking areas located outside the terminal building.

What car rentals are at SJJ airport?

SJJ airport has several car rental companies, including Alamo Rent a Car, Avis, Dollar, Enterprise, Hertz, National, and Sixt

Are there currency exchange desks at SJJ Airport?

There is at least one currency exchange desk located in the terminal building of Sarajevo International Airport in Austria. The exchange desk provides services for exchanging foreign currencies to Euros and vice versa.

What is SJJ’s main terminal?

The main terminal of Sarajevo International Airport is a modern and spacious building that serves passengers traveling to and from Innsbruck, a city located in the western part of Austria. The terminal has two floors and is equipped with a range of facilities to make the travel experience as comfortable as possible.

Is there a hotel in SJJ airport?

Yes, SJJ airport has several on-site hotels located within the airport complex. These hotels are convenient for passengers who have long layovers or early morning flights.

How are SJJ terminals connected?

Sarajevo International Airport has a single terminal building that is relatively small and easy to navigate. The terminal is connected to the airport’s runway and apron areas, as well as to the airport’s parking lots, by a network of roads and walkways.

How to cancel Austrian Airlines flight tickets at SJJ Airport?

You can cancel your Austrian Airlines flight tickets at SJJ Airport either online, by telephone or in-person at the Austrian Airlines ticket counter or customer service desk. Be sure to review your ticket’s terms and conditions before canceling, and don’t hesitate to contact the airline directly with any questions or concerns.

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