Aruba Airlines José Martí International Airport Terminal (HAV)

  • +297-290-8300
  • XHXV+326, Int'l Airport Jose Marti, Havana, Cuba
  • www.arubaairlines.com

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Aruba Airlines, the island’s flag carrier airline, is poised to open a new terminal at José Martí International Airport. The cutting-edge terminal is made to improve the travel experience of Aruba Airlines’ passengers and give them access to top-notch amenities. 

In the new terminal, travelers will be able to unwind, shop, and eat in a convenient, up-to-date setting as they wait for flights. In this post, we’ll go into more detail about the Aruba Airlines Camagüey international airport terminal and the advantages they’ll have for both the airline and its customers.

Introduction to Aruba Airlines

Aruba is a Caribbean island off the coast of Venezuela, and Aruba Airlines is its flag carrier. The airline, which was established in 2006, offers domestic and international service to locations in the Caribbean, South America, and North America. Aruba Airlines is renowned for its dedication to offering passengers flights that are secure,timely, and comfortable, and it has earned many accolades for providing outstanding customer service.

Aruba Airlines prioritizes  comfort but is also dedicated to sustainability and lowering its carbon footprint. The airline has put in place a number of environmentally friendly programmes, including measures to cut back on plastic waste and increase energy efficiency.

Introduction to José Martí International Airport

José Martí International Airport (IATA code: HAV) is the main international airport serving Havana, the capital city of Cuba. The airport is located about 15 km southwest of the city center and is named after José Martí, a Cuban national hero and poet. The airport has four terminal buildings, with Terminal 3 serving as the main terminal for international flights. The other three terminals mainly serve domestic flights and some international charters. The airport offers a range of facilities and services, including restaurants, cafes, duty-free shops, currency exchange services, and VIP lounges.

General Information About Aruba Airlines José Martí International Airport

AirportJosé Martí International Airport
Official Websitewww.havana-airport.com
AirlinesAruba Airlines
Official websitewww.arubaairlines.com
Airport AddressXHXV+326, Int’l Airport Jose Marti, Havana, Cuba
Departures TerminalTerminal 1
Arrivals TerminalTerminal 1
StatusActive
IATA CodeHAV
TypeFlyable
CityHavana
CountryCuba
Contact Number+297-290-8300

José Martí International Airport Map

For first-timers, navigating a crowded airport like José Martí International Airport can be stressful. However, having access to a thorough airport map can greatly simplify and lessen the difficulty of the trip. 

The José Martí International Airport map gives passengers a visual representation of the terminals, gates, parking lots, and services of the airport, making it simple for them to find their gates, baggage claim, and other crucial locations.  In this section, we will give an overview of the map of the José Martí International Airport and discuss how it can make planning and navigating the airport more effective.

Aruba Airlines José Martí International Airport: An Ultimate Guide

If you’re planning to fly with Aruba Airlines to or from José Martí International Airport, you’re in for a seamless and comfortable travel experience.  However, navigating through an airport can sometimes be a challenge, especially if you’re not familiar with the layout and facilities. That’s where this ultimate guide comes in – providing you with all the essential information you need to know about Aruba Airlines operations at José Martí International Airport. 

From check-in and baggage procedures to navigating the terminal and accessing amenities, this guide will ensure that your travel with Aruba Airlines through HAV is stress-free and efficient. Here we will walk you through the Aruba Airlines experience at José Martí International Airport, covering everything from arrival to departure, and more.

Check-In

To request traditional check-in at José Martí International Airport, you can simply proceed to the Aruba Airlines check-in counters located in the departure terminal. The counters are open 3 hours prior to scheduled departure time and close 60 minutes before departure. 

It’s always a good idea to arrive at the airport well in advance of your flight to allow enough time for check-in, security screening, and boarding. Follow these steps to complete the check-in at HAV international airport – 

  • Approach the Aruba airlines executive to complete the check-in.
  • Provide your booking reference or 13-digit ticket number that will help the airline’s executive to access your flight booking.
  • Present your travel documents, including your passport and other immigration documents.
  • The Aruba Airlines agent will verify your information, weigh and tag your checked baggage, and issue your boarding pass.

Once you have completed the check-in process, you can proceed to the security screening area and then to your departure gate.

Baggage Allowance

Before heading to the airport, make sure you are aware of your baggage allowance. 

Aruba Airlines offers different baggage allowances depending on your route, fare class, and frequent flyer status. You can find this information on your ticket or by visiting the Aruba Airlines website. To add baggage – 

  • Once you arrive at the airport, proceed to the Aruba Airlines check-in counter to add your checked baggage. 
  • You can also add baggage through self-service kiosks. Simply follow the on-screen instructions and select the option to add baggage. 
  • If you need to pay for the extra baggage, the Aruba Airlines agent or the self-service kiosk will provide you with the applicable fees. 
  • You can pay with cash or a credit/debit card.
  • The Aruba Airlines agent or the self-service kiosk will issue a baggage tag that you need to attach to your checked bag.

Once you have added your baggage and received the baggage tag, you can proceed to the baggage drop-off area, where you will hand over your bag to the Aruba Airlines agent. The agent will scan your baggage tag, verify your flight information, and send your bag to the aircraft.

Flight Reservations

To purchase a flight ticket for Aruba Airlines at José Martí International Airport, you can follow these steps:

  • Visit the airline’s counter at terminal 1.
  • Ask the Aruba Airlines flight representative to book a flight.
  • Provide the dates of travel, number of passengers, and preferred class of service.
  • The agent will offer you the flight option and the price associated with the option you desire to choose.
  • Provide your personal and payment information to complete the purchase.
  • After completing the payment, you will receive a confirmation email with your itinerary.

Please note – If you’re booking last-minute flight tickets with Aruba Airlines, make sure that the flight departs at least 3 hours before scheduled departure. 

Ticket Cancellation

To request the cancellation of an Aruba Airlines flight ticket at José Martí International Airport, you can follow these steps:

  • Visit the Aruba Airlines counter at the airport.
  • Inform the Aruba Airlines representative that you would like to cancel your flight ticket.
  • Provide your booking confirmation number and any other relevant information they may need to locate your reservation.
  • The representative will check the Aruba Airlines cancellation policy and let you know if you are eligible for a refund or not.
  • If you are eligible for a refund, the representative will process the cancellation and initiate the refund to the original form of payment.

It’s worth noting that the Aruba Airlines cancellation policy and refund eligibility may vary depending on the fare type and the terms and conditions of your ticket.

Lost & Found

 If you lost an item at the airport, you can contact the Lost and Found Department in the following ways:

Onlinewww.havana-airport.com/services.php
Phone+53 7 6420100
In-personTerminal 1

Aruba Airlines Arrivals At José Martí International Airport

Flights from Aruba Airlines land in Terminal 1 at José Martí International Airport. You can follow this link for all the scheduled arrivals for Aruba Airlines. Upon arrival, passengers will need to

  • To clear customs, proceed to the immigration and customs section.
  • After this procedure is finished, passengers can exit the airport after retrieving their checked luggage from the designated baggage claim area.

Aruba Airlines Departures From José Martí International Airport

Flights operated by Aruba Airlines leave from Terminal 1 of José Martí International Airport. You can follow this link for all the scheduled departures for Aruba Airlines. When flying with Aruba Airlines, you can anticipate the following when leaving José Martí International Airport:

  • Passengers are required to go through security screening.
  • The boarding gate usually opens 30 minutes before the departure time.

In order to minimise any last-minute issues, passengers should allow plenty of time for check-in, security, and boarding procedures, especially during busy travel times.

José Martí International Airport Parking

There are several parking options available at José Martí International Airport (HAV) for travelers:

  • Short Term Parking– Located next to the Dolphin Mall, this parking garage offers a shuttle service to the airport terminals.
  • Long Term Parking – Located next to the José Martí International Airport Hotel, this parking garage offers a shuttle service to the airport terminals.
  • Park ‘N Fly – This off-site parking lot is located about a mile from the airport and offers both covered and uncovered parking options. A shuttle service is provided to and from the airport.
  • Valet Parking – HAV offers valet parking services at the departures level of each terminal.

Travelers can choose the parking option that best suits their needs and budget. 

Car Rental José Martí International Airport

Here’s a list of all the car rental vendors at José Martí International Airport:

  • Alamo Rent A Car
  • Avis Rent A Car
  • Budget Rent A Car
  • Dollar Rent A Car
  • Enterprise Rent-A-Car
  • Hertz Rent A Car
  • National Car Rental
  • Payless Car Rental
  • Sixt Rent A Car
  • Thrifty Car Rental

The Rental Car Centre (RCC), which is connected to the airport by a dedicated HAV Mover train, houses rental car counters for these automobile rental firms. The HAV Mover train, which is a free service, runs from the terminal to the RCC.

Hotels Near José Martí International Airport

There are several hotels near José Martí International Airport that travelers can choose from. Here are some options:

  • Hotel Nacional de Cuba– Located inside the airport terminal, this hotel offers direct access to the airport’s shops and restaurants.
  • Iberostar Grand Packard – Located less than 2 miles from the airport, this hotel offers free shuttle service to and from the airport.
  • Meliá Cohiba- Located less than 2 miles from the airport, this hotel offers a complimentary shuttle service to and from the airport, as well as a complimentary breakfast.
  • Hotel Palacio O’Farrill – Located about 5 miles from the airport, this hotel offers a complimentary shuttle service to and from the airport.

These are just a few options among many hotels near José Martí International Airport. Travelers should consider their budget and preferences when choosing a hotel.

Additional Services at José Martí International Airport

José Martí International Airport (HAV) offers a wide range of services, facilities, and amenities to enhance the travel experience of passengers. Here are some of the key ones:

  • Dining and Shopping 

 HAV offers a variety of dining options, including restaurants, cafes, and fast food outlets. There are also many shops selling everything from duty-free goods to clothing and electronics. Location: Throughout the terminal.

  • Currency Exchange and ATMs 

 HAV has several currency exchange offices and ATMs located throughout the airport for the convenience of passengers. 

  • Free Wi-Fi 

Passengers can enjoy free Wi-Fi access throughout the airport.

  • Pet Relief Areas 

 HAV has several pet relief areas located throughout the airport for passengers traveling with pets. 

These are just some of the many services, facilities, and amenities available at José Martí International Airport to enhance the travel experience of passengers.

José Martí International Airport Lounges

José Martí International Airport (HAV) has several lounges that offer passengers a comfortable place to relax before their flights. Here are some of the lounges at HAV:

  • Club Internacional – This lounge is available to American Airlines and Oneworld alliance members. It offers comfortable seating, complimentary Wi-Fi, and a variety of food and beverage options. 
  • Cubana VIP LoungeThis lounge is available to Delta Airlines and SkyTeam alliance members. It offers comfortable seating, complimentary Wi-Fi, and a variety of food and beverage options.
  • VIP Lounge – This lounge is available to United Airlines and Star Alliance members. It offers comfortable seating, complimentary Wi-Fi, and a variety of food and beverage options. 
  • Sala de Espera – This lounge is available to American Express Platinum and Centurion cardholders. It offers comfortable seating, complimentary food and beverage options, and a variety of amenities such as a spa and shower suites. 
  • United Club – This lounge is available to Priority Pass members and offers comfortable seating, complimentary Wi-Fi, and a variety of food and beverage options. 

Please note that access to these lounges is typically limited to specific airlines or credit card companies, but some lounges may also offer access for a fee or through a third-party membership program.

How ContactForSupport Can Help?

ContactForSupport is an online directory devoted to offering comprehensive information about airports and airlines worldwide. We want to make it easier for travelers to access the information they need to plan their trips, whether it’s selecting the best airport, monitoring the status of a flight, or contacting customer support.

José Martí International Airport Tour

Frequently Asked Questions

What terminal does Aruba Airlines use at José Martí International Airport?

Aruba Airlines uses Terminal 1 at José Martí International Airport (HAV).

What is the arrival terminal for Aruba Airlines at José Martí International Airport?

The arrival terminal for Aruba Airlines at José Martí International Airport is Terminal 1.

What is the departure terminal for Aruba Airlines at José Martí International Airport?

The departure terminal for Aruba Airlines at José Martí International Airport is Terminal 1.

What is the check-in procedure for Aruba Airlines flights at José Martí International Airport?

Passengers flying with Aruba Airlines from José Martí International Airport must proceed to the Terminal 1 and check-in at the dedicated Aruba Airlines counter.

 What is the baggage allowance for Aruba Airlines flights from Queen Beatrix International ?

The baggage allowance for Aruba Airlines flights from Queen Beatrix International varies depending on the fare class and route, and should be checked with the airline.

Does Aruba Airlines offer lounge access at José Martí International Airport?

Aruba Airlines does not operate its own lounge at José Martí International Airport, but eligible passengers may have access to a partner lounge, such as the Lufthansa Business Lounge or the Sky Lounge.

What forms of payment does Aruba Airlines accept at José Martí International Airport?

Aruba Airlines accepts cash and credit/debit cards as forms of payment at José Martí International Airport.

How much does it cost to park at the José Martí International Airport?

The cost of parking at José Martí International Airport varies depending on the parking lot and duration of stay.

Which hire car agencies are at José Martí International Airport (HAV)?

There are several car rental agencies located at José Martí International Airport (HAV), including Avis, Budget, Europcar, Hertz, and Sixt.

How do I contact José Martí International Airport customer service?

You can contact José Martí International Airport customer service by phone, email, or through the contact form on their website.

How long does it take to get a baggage claim at José Martí International Airport?

The time it takes to get a baggage claim at José Martí International Airport varies and can depend on a number of factors, such as the size of the airport, the number of passengers, and the time of day.

Is there a duty-free shop at Aruba Airlines’ terminal at José Martí International Airport?

You can visit the official website of José Martí International Airport or contact Aruba Airlines directly to inquire about the presence of a duty-free shop at their terminal. 

What documents do I need to check-in for my Aruba Airlines flight at José Martí International Airport?

You will need your passport, Aruba Airlines e-ticket or boarding pass, and any required visas for your destination.

What is the boarding process for Aruba Airlines flights from José Martí International Airport?

Aruba Airlines generally follows a zone-based boarding process, with passengers being called to board based on their ticket class, frequent flyer status, and special needs.

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