United Airlines has offered outstanding passenger support and care ever since it was established in 1926. Here at United Airlines Indonesia office you can purchase, modify, or cancel flights with no-frills and hassles, as the airline offers 24/7 assistance from its office.
Besides, you are welcome to make additional requests and special assistance from the helpful airline staff. Simply ask the airline’s representative to adjust your flight schedule at the Soekarno–Hatta International Airport to best suit your requirements. You are permitted to bring additional bags, request unaccompanied minor and pet travel without any inconvenience.
The International Airport in Indonesia where the United Airlines operates and offers its services provides quick resolutions to the passengers. For instance, if you have a connection, there’s no need to collect your baggage and then check-in again. The airline will deliver your bags right on your aircraft.
In this article, we will delve deeper into the importance of the United Airlines office in Jakarta. We will explore all the services offered by United Airlines, and the spirit of Customer Support fostered by United Airlines’ commitment to empower its passengers at every stage of travel.
Contact Details of United Airlines Office in Jakarta, Indonesia
Below is the overview of the United Airlines Jakarta Office –
|United Airlines Indonesia Office Address||Jl. Kuningan Mulia Kav No.9-C, RT.6/RW.1, Guntur, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota, Jakarta 12980, Indonesia|
|United Office in Indonesia Phone Number||+62 21 28546516|
|Working Hours||Monday to Friday – 8:30 AM to 5:00 PM|
|Customer Service Phone Number||+62 21 28546516|
|United Airlines Official Website||www.united.com|
|United Airlines Help Center||Visit here|
|United Airlines Flight Status||Check here|
|Nearest Airport||Soekarno–Hatta International Airport|
|Airport Address||Tangerang City, Banten 19120, Indonesia|
Nearest Airport from United Airlines Office in Jakarta, Indonesia
The Soekarno–Hatta International Airport is the closest airport to the United Airlines Office in Indonesia. It is located 15 miles away from the city center. It serves as an international hub for United Airlines. The airport serves as a main entry to Indonesia.
Find the Airport direction map here-
Services Offered by United Airlines Office in Jakarta
The United Airlines office Indonesia offers plenty of travel related services to the passengers, such as-
Book a flight
Passengers flying with United Airlines can book flights at the United Airlines Jakarta office. The benefit of booking from the United Airlines representative is you can get a discount up to 20% on flights booked to the US, Canada, central America and Mexico. Follow these steps to book flight at the United Airlines office –
- Visi the United Airlines representative and ask the agent to book a flight.
- You need to provide the travel details such as date of travel, origin and departure points, number of passengers, class of service and more.
- Subject to your travel preference, the agent will offer you the flight option that best suits your needs.
- Choose the flight options, and then provide the personal and payment information.
- You can pay at the United Airlines office through cash, debit or credit card.
- After the booking is completed, the airline will send the confirmation and the e-ticket to your registered email.
Passengers with existing reservations who need to void the reservation can also request at the United Airlines office. Head to the United Airlines Indonesia office, and follow these steps –
- Ask the United Airlines flight representative to cancel the flight.
- Provide the booking reference or 13-digit e-ticket number. The ticket stock number must start with 013. You will find the ticket number on the Boarding pass receipt.
- The agent will see if the flight is eligible for refund. Please note the refund would be applicable only on the unused portion of the flight segment.
- In case of refundable fare, the refund would be processed back to the original method of payment.
- After the cancellation request is successful, the airlines will send the confirmation email.
Please Note – United cancellation fee may apply and it varies with the travel route and the class of service selected.
Passengers can fix the error related to the legal name change or typo error on their reservation by visiting the United Airlines office in Jakarta. Follow these steps to requests United Airlines name correction at the office –
- Head to the United Airlines office and explain the situation to the United flight executive.
- Provide the necessary documents such as government issued photo ID or passport to validate the United Airlines name change request. Also provide your booking reference.
- You may be asked to fill out the request form and pay an applicable fee for name change/correction.
- Once the request is processed, carefully review the updated information to ensure that the new name on the flight ticket must match with the government issued photo ID.
Note – Passengers must complete the name change request up to 24 hours before the scheduled departure.
You can simply elevate to the premium cabins like Business Class or First Class. Simply follow these steps-
- Go to the United Airlines Indonesia office and explain your request.
- Provide the booking reference or the e-ticket number that will help the airline’s agent to access your itinerary.
- Based on the fare rule associated with your booking, the agent will check whether your reservation is eligible for an upgrade or not.
- For instance, if you booked a Basic Economy fare, the airline does not permit Business Class or First Class upgrades.
- After checking the availability, the airline will inform you if there’s any opportunity to upgrade. They will also explain the cost and the further requirements.
- If an upgrade is available and you agree with the required cost, fill out the United Airlines upgrade form and make a required payment.
- Once the process is completed, they will provide you with the updated boarding pass that reflects your upgraded class.
To request the check-in assistance, you can reach call the United Airlines office, and do the following –
- Provide your booking reference and ask the agent to complete the check-in.
- Request any special service like seat selection, meal request and any other assistive services like wheelchair booking, pet travel, unaccompanied minor travel, and more.
- Provide the necessary documents such as passport, booking confirmation or any other required paperwork.
- The United flight representative will issue you the boarding pass, and any other information required to check-in.
Please note that if you’re requesting the United Airlines check-in at the office, it must be completed up to 3 hours before scheduled departure.
To add checked luggage to your United Airlines booking, you need to be familiar with the United Airlines baggage policy including the checked baggage allowance, carry-on baggage allowance, size and weight restriction. Do the following –
- Speak with the United airlines representative that you would like to add baggage.
- Pay the required baggage fees.
- The airline will guide the payment process. You can also pay with the cash at the office.
- Once the baggage has been added to your booking, the airline will issue the baggage tags reflecting the added baggage allowance.
Claim Delayed, Damaged and Lost Baggage Compensation
To claim the compensation if you have the checked baggage delayed, or they are damaged or simply if it is misplaced by the airlines, follow the steps-
- Immediately escalate the concern with the United Airlines representative at the airport upon arrival.
- You would be issued a Property Irregularity Report (PIR) number.
- Please ensure to provide the accurate information related to your baggage.
- Keep the required documents handy, including the baggage fee receipts, boarding pass, receipts of the items which are lost or damaged inside your bag.
- Now head to the United Airlines office in Jakarta and explain the situation.
- Provide the flight executive the PIR number and request the guidance on the compensation.
- You may be asked to fill the United Baggage claim form to initiate the compensation process.
- After submitting your claim, follow up with the United Airlines representative to track the progress of your claim.
Note – If your claim is approved, United Airlines will provide you with a compensation offer.
After you familiarize with the United Airlines pet policy, review all the necessary guidelines related to pet travel. Head to the United Airlines Indonesia office and follow these steps –
- Speak with the airline’s representative and inform them that you would like to request the pet travel.
- Provide them the information related to pets – age, breed, size, and the desired travel date.
- Provide the required paperwork which include health certificate, vaccination record, and other relevant paperwork.
- You would be asked to fill out the pet travel form, and make a payment for the pet travel fee.
- Once you make the payment, the airline will assist you with the booking process.
Get the latest deals and discounts at United Airlines Office in Jakarta
Passengers can also grab the latest deals, and discount coupons which are readily available at the United Airlines office Indonesia. Visit the airline’s office and inquire about the latest promotional offers they may have.
At times, the United airlines representative has access to the special bundle packages.
Note – If you prefer to travel during off-peak season or on weekdays, you may find the lower fares and better availability.
Additional Services at United Airlines Jakarta Office
The additional services offers at the United Airlines office in Indonesia include –
- General inquiries – The airline will answer all the concerns and queries related to your travel which include flight schedule, policies, and other travel information.
- Special services – Passengers with special needs can request wheelchair, medical assistance, escort services, and all other relevant services.
- Frequent flyer program – Providing details like miles earned, redemption and upgrading tier status on the MileagePlus frequent flyer programme offered by United Airlines.
The flight executives at United Airlines Jakarta office can assist with ranges of services including ticketing, reservations, baggage services, general inquiries, check-in assistance, special services, customer service, and information about the MileagePlus frequent flyer program.
How Can We Help?
For travelers seeking convenience and efficiency in their travel planning, ContactForSupport is here with a vast database of travel agencies, airlines offices, and related service providers. We streamline the process of finding and connecting with the right resources. Travelers can easily search for and access contact information, addresses, and operating hours of airlines offices in their desired locations. However, we recommend you to must check the most up-to-date information on the official website of United Airlines.
Here is the list of other airlines offices all over the world that may help you at different destinations throughout the world.
Frequently Asked Questions
United Airlines Jakarta Office located at Jl. Kuningan Mulia Kav No.9-C, RT.6/RW.1, Guntur, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota, Jakarta 12980, Indonesia.
United Airlines has a dedicated customer service number which is +1-800-864-8331 where you can talk to the airline’s representative to resolve your concern.
For the United States and Canada, the official phone number is 1-800-864-8331.
You need to reach the customer service department. Provide them the details of your complaint, relevant flight information, and other relevant information.
The customer service number varies with the location you are calling from. If you are calling from the US, dial 1-800-864-8331.
Yes the airline allows passengers to carry a backpack and is considered as the personal item. This is in addition to the carry-on baggage allowance.