Emirates, one of the world’s leading airlines, has established a strong presence in numerous cities worldwide, including Mombasa. The Emirates Airlines Office in Mombasa serves as a hub for providing excellent customer service and support to travelers in the region. The airline’s reputation for high-quality services, comfortable flights, and exceptional in-flight experiences have made it a top choice for many passengers flying to and from Mombasa. In this article, we will take a closer look at the Emirates Airlines Office in Mombasa, the services it provides, and what sets Emirates apart from other airlines operating in the region.
Emirates Mombasa Office Contact Information
If you need to contact the Emirates Airlines Office in Mombasa for any reason, you can do so using the following contact information:
|Address||WMV9+FHW, Mombasa, Kenya|
|Airport||Moi International Airport|
|Airport Address||Moi International Airport Mvita, Mji wa Kale, Mombasa, Kenya|
|Phone||+254 726 318515|
|Ticket Office Contact Number||+091670 03333|
|Reservation Office Email||[email protected]|
|Working Hours||Monday to Friday – 9:00 AM to 5:00 PM|
Saturday – 9:00 AM to 2:00 PM
Sunday – Closed
|Emirates Official Website||https://www.emirates.com/|
Emirates Airlines Baggage Services Contact Details
Tel: +27 11 978 1111
Fax: 011 978 1853
Email: [email protected]
Working Hours: Monday through Sunday from 6:00 to 19:00, plus holidays
Here are some reasons why you might consider Emirates:
- Extensive Route Network – Emirates operates flights to over 160 destinations in more than 80 countries. This means that you can easily connect to various parts of the world from Moi International Airport.
- World-class Customer Service – Emirates is committed to providing exceptional customer service to its passengers. The airline has a team of dedicated customer service representatives at the Moi International Airport. The representatives are available 24/7 to assist with any queries or issues you may have.
- Competitive Pricing – Emirates offers competitive pricing for its flights, making it a good option for those looking for value for money. For instance, the last minute flights at the Moi International Airport at times available at the discounted fares.
If you are looking for flights from Moi International Airport, Emirates could be a good option to consider.
Queries Handled by Emirates Office in Mombasa
Emirates Airlines operates an office in Mombasa which can be contacted for queries related to flights, bookings, baggage, and other related services. Have a look –
Flight Ticket Booking
Here are the general steps you can follow to book a flight ticket here –
- Decide on the dates you want to travel and your desired destination.
- Once you find available flights that meet your needs and preferences, choose the one that best suits you.
- Make sure to double-check the flight details, including the departure and arrival times, layovers, and baggage allowance.
- You’ll need to provide your personal information, including your full name, passport or ID number, contact details, and any other necessary information.
- Pay for your ticket using a credit card, debit card, or other accepted payment method.
- Once you complete the booking process and payment, you’ll receive your flight ticket either by email, through the airline’s mobile app, or in person if you book through a travel agency.
It’s important to note that the exact steps may vary slightly depending on the airline or travel agency you use to book your flight ticket.
Flight Ticket Cancellation
Follow these steps to cancel the Emirates flight at the airport –
- Visit the Emirates check-in counter.
- Provide the booking confirmation to the Emirates airlines representative.
- Review the Emirates cancellation policy and any fees or penalties associated with canceling your flight.
- If you are eligible for a refund, the airline will let you know the status of your refund and the timeframe in which it will be processed.
To add baggage to your Emirates flight at the check-in counter at the airport, you need to follow these steps:
- Once you arrive at the airport, look for signs directing you to the Emirates check-in counter.
- Inform the check-in agent that you need to add baggage to your reservation.
- They will ask you for your booking confirmation or e-ticket number and confirm any baggage allowances and fees associated with your booking.
- Pay the applicable fee.
- Once you have paid for your additional baggage, the check-in agent will provide you with a baggage tag for each piece of luggage.
- Attach the tag to your luggage before proceeding to the security checkpoint.
- Proceed to the security checkpoint to begin the security screening process.
It’s important to note that baggage allowances and fees may vary depending on your booking class, route, and frequent flyer status.
Emirates Airlines Special Assistance
Here are the steps you can follow to add Emirates Airlines Special Assistance service at the airport:
- Head to the Emirates check-in counter.
- Once you arrive at the airport, inform the Emirates Airlines staff at the check-in counter that you have requested special assistance.
- You will be asked to provide details of your special assistance needs such as mobility assistance, wheelchair requirements, or any other special needs.
- They will guide you through the process and ensure that you receive the assistance you need.
- At the time of boarding, the special assistance team will escort you to your seat and assist you with your luggage if required.
- They will also provide any necessary assistance during the flight.
In summary, to add Emirates Airlines Special Assistance service at the airport, you need to inform the airline about your requirements at the time of booking or at least 48 hours before your flight departure time, or you can contact the airline’s customer service center directly to request the service.
Emirates Airlines For Pets
After booking your flight with Emirates Airlines and inform the Emirates Airlines Office in Mombasa that you will be traveling with a pet. Add to that –
- You may need to complete certain paperwork, such as a pet health certificate or vaccination records, depending on your destination and the requirements of your airline.
- The Emirates Airlines staff will guide you through the process and provide assistance with your pet during the flight.
Emirates Airlines Receipts & Billing Enquiries
If you have any queries or concerns regarding Emirates Airlines receipts or billing, you can contact their customer service center using the following steps:
- Go to the Emirates Airlines website and click on the “Contact Us” link at the bottom of the page.
- Select your country or region from the list provided.
- On the customer service center page, you will find a range of contact methods such as phone, email, or online chat.
- Once you have selected your contact method, provide details of your query or concern regarding Emirates Airlines receipts or billing.
- Emirates Airlines customer service team will review your query and respond to you as soon as possible.
Online Check-In/Airport Check-In
If you have a flight with Emirates Airlines and need to check-in at the airport, you can do so at the transfer desk or transit counter at the Moi International Airport.
To complete Emirates Airlines check-in at the airport, please follow these steps:
- Arrive at the airport well in advance of your flight, ideally 2-3 hours before your departure time.
- Locate the Emirates Airlines check-in counter at the airport.
- Present your travel documents, such as your passport and flight itinerary, to the Emirates Airlines check-in agent.
- If you have any checked baggage, the Emirates Airlines check-in agent will weigh and tag your luggage and provide you with baggage receipts.
- After completing check-in, proceed to the security checkpoint to clear security.
- Once you have cleared security, proceed to your gate and board your flight when the announcement is made.
If your luggage is missing, damaged or delayed, it is recommended to report it immediately to the Emirates Airlines baggage service desk or customer service center at the Moi International Airport where you arrived.
You will need to provide the Emirates Airlines staff with-
- Your baggage tag
- Flight details
- Description of your missing baggage
Make sure to provide accurate and detailed information to assist Emirates Airlines in locating your luggage.
Other Queries & Services
The airline provides a range of services to assist passengers, such as –
- Transit services – Emirates Airlines offers assistance to passengers with connecting flights, including help with transfer and transit procedures.
- Emirates Lounge – Emirates Airlines provides lounge access for eligible passengers, which may include complimentary food and beverages, Wi-Fi, and other amenities.
- Customs and immigration assistance – Emirates Airlines provides assistance with customs and immigration procedures, including help with visa applications and document requirements.
- Hotel and transportation services – Emirates Airlines offers hotel and transportation services for passengers with long layovers or overnight stays.
How ContactForSupport Can Help?
ContactForSupport is an online platform that provides assistance and support to travelers who may have queries or concerns regarding their travel arrangements, including flights with Emirates Airlines.
If you have any queries or issues related to Emirates Airlines, ContactForSupport can provide you with expert advice and guidance, including:
- Flight Booking assistance
- Check-in assistance
- Baggage assistance
- Special assistance
- Customer Service
In conclusion, Emirates Airlines operates an office in Mombasa, Kenya, which can be contacted for queries related to flights, bookings, baggage, and other related services. The office’s contact details are given in the above article. For any specific queries that you may have, it is recommended that you must contact the office directly to obtain the most accurate and up-to-date information.
Here is the list of other Emirates Airlines offices all over the world that may help you at different destinations.
Frequently Asked Questions
You can contact Emirates agent through their customer service hotline or online chat support on their website.
Emirates office in Mombasa is located at WMV9+FHW, Mombasa, Kenya.
The contact number for Emirates office in Mombasa, Kenya is +091670 03333.
Yes, Emirates has an email address which customers can use for support and inquiries – [email protected].
Yes, you can chat with Emirates through their online chat support on their website.
To chat with Emirates Agent, go to their website, click on the “Help” icon, select “Contact Us,” and then click on the “Chat” option to initiate a chat with an Emirates Agent.
Emirates offers free cancellation for eligible tickets within 24 hours of booking, but cancellation fees may apply for some fare types or if the 24-hour window has passed.
Emirates Airlines is considered one of the best due to its exceptional inflight experience, extensive route network, modern fleet, and high-quality customer service.
Emirates office opening hours vary by location, but most offices are open from Monday to Friday, with some offices open on weekends and public holidays, and the opening hours are typically from 9 AM to 5 PM or 6 PM.
The contact number for Emirates office varies by location, but you can find the relevant phone number on their website under the “Contact Us” section, or by calling their general customer service hotline, which is +971 600 555 555.
Emirates flight headquarters is located in Dubai, United Arab Emirates.
Emirates sometimes offers free upgrades to passengers with a high loyalty status or in certain situations, but it is not guaranteed and depends on availability.