Best buy geek squad is without a doubt the best-known consumer tech support service in the United States. Not only do they offer online technical support over the phone to all the customers but they offer support in all their Best Buy stores and direct home service as well.  They have an excellent team of trained tech experts and consumers can contact their helpline number anytime as the geek squad is open 24/7.

Offering all types of services for all products from cell phone to laptop devices, consumers can contact the geek squad customer support phone number and get all the assistance. They offer a very low monthly subscription fee as compared to their other competitors and offer a huge staff of technical support agents.

Best buy geek squad customer service reviews

Best buy geek squad has mixed reviews depending on the service they provide. While some website reviews have ratings as low as 1 to 2 stars, another website is flooded with 5 stars review.  This may be due to the huge category of services they offer to their customers. So depending on the type of services a customer wants, one has to do a few research before contacting the best buy geek squad customer service number.

Services offered

Even if Geek Squad offers a variety of services for many electronic devices, their most popular services are computer technical support services. So here is a list of services provided by Geek Squad for computers

  • Geek Squad agents are available round the clock
  • They offer premium internet security at no extra charge
  • Unlimited computer optimization and virus removals
  • Assisting in setting up and connecting to home networks
  • Installation and reinstallation of Operating Systems
  • Hardware and Software installation

Getting in touch with a geek squad agent

There are many ways to get in touch with a geek squad agent. Customers can directly get in touch with an agent by dialing the geek squad phone number or by visiting the website and clicking on the option Chat With An Agent. A customer can also make a reservation to the best buy store, bring in their product and directly speak with an agent in person to get in more detail information about the status of their products.

Rating: 3

Write a review

39 Reviews

  1. -
    Hugo

    My laptop was not powering up for some unknown reason and it was giving out a continuous loud beep whenever I tried to switch it on. So I took my laptop to the best buy store and the geek squad took a look over it. Amazing that the agent knew the cause behind the beeping sound by its pattern and immediately replace the memory of the laptop. My laptop was up and running after that and he even perform a system check on my computer and made it faster than before. The agent was very professional.

    Rating: 4
  2. -
    Emily

    One of the biggest mistakes in buying a new laptop from best buy a few months back and it won’t stop giving me problems one after another. Since the purchase, I have had multiple issues with my computer and have been making constant calls to best buy geek squad phone number. There are plenty of issues going on with my laptop but the most annoying thing it does is, my computer never wakes up after it enters sleep mode. They tried everything from changing settings, installing software to reinstalling windows, which I disagree at first as I had plenty of important documents in it. But still I did it and the issue was still not resolved. Then the geek squad customer service said I should visit the best buy store as the issue could be related to the hardware. So I took my laptop to the best buy store and the geek squad told me, they found nothing wrong with the system hardware and performed the same thing that the geek squad over the phone did. Nothing changed after that, the issue is still not resolved and they have denied me a system exchange and I am just stuck with this sleeping laptop.

    Rating: 1
  3. -
    Lucas

    There was a recent power outage in my area and my computer stopped working. Since I had a service with best buy, I called up the geek squad phone number and they did help me get my computer working back again but the one usb port on the computer stopped working. The geek squad told me that due to the recent power outage might have damaged the port and they recommended a port change from their store. But before taking it to the best buy store one of my friend did some few things with my desktop and the usb port started working. And it has been working fine for the last 6 months. Those geek squad was trying to force sale me a part which was never damaged and I almost did. But anyway I am happy that they did fix my computer and got it running.

    Rating: 3
  4. -
    Sadie

    I booked an appointment in best buy geek squad repair center for my laptop pop out keyboard and expected the repairs to be done within 24 hours. Before I left my home, I made sure to call the geek squad phone number and confirmed if the repairs have been done. They told me to come over the store as the repairs have been done but when I later reached they told me the spare part is yet to arrived and they will be keeping the laptop for another 24 hours. Totally wasted my time.

    Rating: 3
  5. -
    Jayla

    I have been calling the geek squad phone number multiple times and no one answers my calls. And after trying again the next day, the operator finally picks up my calls and made a visit at home appointment. The technician came on the said time and date and repaired my washer. But it was just so frustrating that to get a serviced I had to call the geek squad phone number multiple times.

    Rating: 3
  6. -
    Jhon

    I got my printer back online after being transferred to the third technician. All the geek squad customer service agent I spoke with was very polite and helpful over the phone but the service time to repair is too much. Which had me thinking, the only reason I contacted the geek squad was that I have a plan with them or else they don’t seem to know what the problem with my printer is. The problem where a regular HP printer technical support would have just taken 10 minutes to resolve the issue, it took those geek squad more than an hour to fix it. I am sure I am not calling them again for other issues in future and waste time.

  7. -
    Gloria

    I am very happy I got the laptop from best buy at a very reasonable price. After using it for a day and setting up new username and password I shut it down. The next day when I switched on the laptop, it would not take the password I have created the previous day. I tried calling the geek squad phone number but no one picked up my call. So I took it to the best buy store and they help me reset my password by going online to Microsoft website. They even showed me how to do it myself in case it happens again in the future. I am really happy with the support I got from them.

  8. -
    Amani

    I got myself some great discounts on some electronic device from best buy but even though if we get good deals through geek squad, they have poor customer service. I was unable to use my promo code while trying to make a purchase through them. So I called up the geek squad customer service phone number for this and had myself a very bad experience. The agent just kept me on hold for long period and was transferring my calls from one agent to another agent until it got disconnected. The same thing happened again when I call them back. Not really happy with the way they treat their customers, I have canceled all my orders and not making any more purchase.

    Rating: 3
  9. -
    Yandel

    I had a positive experience with geek squad knowledge of going about to fix my laptop. I went to the store for some repairs and the service was quick and very efficient. They even did extra by running a virus scan check and optimizing my system. One of the reasons to stick with best buy geek squad and not some other online store.

  10. -
    Saanvi

    Every time I call the best buy geek squad phone number, the customer service agents are very helpful and very knowledgeable. I recently bought a new laptop through best buy and the best buy customer service agent was completely on point about the product. He was very knowledgeable and easy to work with. Happy to do business with the best buy.

  11. -
    Masen

    I wanted to purchase a new desktop but I have very little technical knowledge about all this. I call up the customer service agent and the geek squad agent over the phone was very helpful and knowledgeable. The agent gave plenty of information about different products, comparing prices with other products and the types of services available for those products. Satisfied with his knowledge about computers, i went ahead and purchased the computer he recommended and it is just great. He was also very attentive to answer all my questions and request.

  12. -
    Bently

    I have been a best buy customer for many years now and never had I experience anything bad. The geek squad customer service is always professional but it does take a few tries calling the geek squad phone number. The special discount and offers on services are great. Other than call waiting time to reach the geek squad customer service, they are one of the best local store tech support.

    Rating: 3
  13. -
    Deacon

    The geek squad agent on the phone was very rude and I am never calling them back again. I was on the phone with the geek squad for more than 2 hours and still got no resolution. And not to mention, my calls were disconnected 5 times.

    Rating: 2
  14. -
    Gerald

    I was really frustrated at first that best buy sold me a faulty laptop. After a week the laptop would not power up and I had to take it to best buy geek squad. The agent took a look over it and said there was a problem with the board and got me a new replacement. I am happy that I got a new replacement but why would they sell faulty laptop to customers. Moreover time consuming going to the store and wait in line for an appointment.

    Rating: 3
  15. -
    Kenna

    It is not possible dealing with the geek squad over the phone. First of all the geek squad number is always busy and on calls they always seem distracted with something else and not our issue. Better go to the store yourself and fix it there and there. Geek squad customer service is pathetic

  16. -
    Moore

    I called up the 1800 geek squad helpline number to make an appointment but there is no one behind those phone lines. A very poor customer service by geek squad, I was force to take my device service somewhere else.

    Rating: 2
  17. -
    Nicholas

    I was trying to find out when my Geek Squad technical support was expiring so I called up the geek squad phone number, but the agent on the phone was very difficult to understand. The person on the phone said they do not have the record of me signing up for the Geek squad tech support and hung up, when I clearly provided him all the details. The agent said that I have to go and visit the best buy store where I purchased the tech support to verify it. It will cost me a trip to the Best Buy and the Geek Squad which is not close by.

  18. -
    Christopher

    I have been to geek squad support over 3 times. They were supposed to check the battery of my laptop but never did. My laptop battery does not stay up for more than one hour after it is fully charged n unplugged. It’s the last month of my laptop warranty period and they still have not done anything. I really need help as geek squad support is not providing any but delaying it.

    Rating: 3
  19. -
    Mason

    I went online to www geeksquad com to chat with an agent, but when I click on the icon to chat with an agent, I did not get the option to enter my email to start the chat. The 24/7/365 chat option is not working. I ended up directly contacting the geek squad customer service phone and got my issues resolved. The agents over the call were very efficient. Great service.

    Rating: 4
  20. -
    Brown

    I went to Best Buy to purchase a TV. I bought it on Feb 4. The agents said they would send in their technicians on Feb 6 for the installation. I own a small business and taking a day off affects my business a lot but I took a day off just for the TV installation. The technician never came out. I called the Geek Squad number and they never had me in their appointment for that day. I cancelled my purchase and I am never going back there again.

    Rating: 2
  21. -
    bane

    i live in Portland Oregon and I am not able to reach the geek squad number. I want service for my laptop as it felt down from the table and the screen is crack.

    Rating: 3
  22. -
    Megan

    I purchased my laptop from best buy and have been paying for geek squad annually. The laptop is just a month old and I am facing internet connection with my laptop. Every time I try to go online, an error message comes that there is no internet connection. I tried connecting using a wired connection but there is still no connection. I call up the best buy geek squad phone number and was advised by the agents that I should call up my internet service provider regarding this. And if I wanted help from them, geek squad I would have to bring the laptop to their service center which is about an hour drive or they would have to send in their technician over my place which would cost me extra when I am already paying them yearly. I never expected this type of service from geek squad and not going to renew my membership again.

    Rating: 3
  23. -
    Ariadna

    I have purchased a Samsung galaxy cell phone from best buy and in a time period of 6 months I have send the phone for repairs for the fourth time. There are problems with the signal reception, game apps freezes, phone hangs a lot. And never have I called the best buy customer service phone number so many times that I am literally tired to hear their sales agent. The customer service is awful. I am now without a phone and they are not willing to exchange the faulty product. I would never buy a product from best buy or their service contract.

    Rating: 2
  24. -
    Ellen

    I have really enjoyed using my Lenovo computer. It has been very easy to use and learn how to use. And if I ever have any questions at all, all i have to do is call the Geek Squad number. They are always there to give me a helping hand!!

    Rating: 5
  25. -
    Linda

    I made a big mistake by contacting the Geek squad number to get service for my kitchen appliance. My dishwasher broke down and since i have a contract with them i called the geek squad up but it ended up with me paying up more money and wasting my time. I should have simply called a local technicians and get this problem fixed immediately.

    Rating: 2
  26. -
    Johnson

    My dishwasher stopped working and i contact the geek squad number for help and the service was excellent. The technician came over the same day and after checking some few things, the geek squad agent called to informed that a part needs to be replaced. The part arrived the next day and my dishwasher was fixed. Totally amazed by the brilliant service.

    Rating: 5
  27. -
    Criss Redmond

    I had service appointment with Geek Squad for my 65 inch smart TV on Wednesday 8/28/2018 for Saturday 09/01/2018 between 8 am to noon. I come to find out thru calling to confirm my appointment early Saturday morning, since I did not receive a call from Best Buy appointment center to let me know that my appointment was still on for Saturday between 8 am to noon. I come to find out on Saturday that my appointment had been changed to 12 to 4 pm without anyone from Best Buy calling me to let me know why my appointment was changed. If I needed an evening appointment I would have made one. This total disregard for my time is unacceptable and Best Buy customer service totally SUCKS and I will know longer be shopping at any Best Buy and for Gods sake no Geek Squad either they could kiss my ass.

    Rating: 1
  28. -
    Glen Murr

    While purchasing the Geek Squad plan,I was told by Best Buy agent that I would get a price reduction. However after the purchase, they never did. I call up the Geek Squad phone number and spoke with different people over the phone regarding the price reduction but they refuse the price reduction. They would further not even connect my number to a Best Buy manager. This is one of the worst service ever. Never again will i choose Best Buy but go for other providers.

    Rating: 2
  29. -
    Patterson

    I purchased a laptop from best buy that i just could not get it to work after a few days. Nothing was installed into the computer and the internet was not connected yet and it started giving so much problems. I contacted the geek squad phone number and after trying all the troubleshooting steps and unable to fix it. I returned it to Best Buy without any hassle. I bought another laptop from best buy after taking the advice of the agents and now this new laptop works great

    Rating: 5
  30. -
    Aaron

    Once you purchase a electronic product from best buy, that is the end of the deal. They will not bother to help you out if there is problem with product. There is no help too when you call the geek squad phone number, they only help they offer is bring the product to best buy and the store is very far from where i live. One of the worst after sale service.

    Rating: 4
  31. -
    Rene L

    I am totally impressed with the speed my issue was resolved by the geek squad. Just a phone call to the geek squad and my claim was dealt with swiftly

    Rating: 5
  32. -
    carlene

    Best Buy geek squad customer service is terrible. The only reason i purchase from best buy is due to the delivery, i receive continuous updates on my phone number for the delivery. it is always on time and their return policy they offer.

    Rating: 3
  33. -
    Sana

    I am very impressed with the geek squad technical support. Just a quick call to their phone number and my issues was dealt with in no time

    Rating: 5
  34. -
    Mancini

    Best Buy geek squad is horrible. I purchased a refrigerator a little over a year ago and the cooling system is broken. Everything gets frozen inside and after 5 phone calls to the best buy number, 2 technician appointment and parts replacement, its still the same. I have a protection plan but best buy is not willing to replace the refrigerator. No more best buy

    Rating: 3
  35. -
    Saul

    I ordered everything online and everything went without any hassle. The purchase online was very easy to use. However, i got a notification two days later that my order was canceled. I contacted the best buy phone number and they blame that it was due to my credit card but how is that possible? I purchased stuffs from other website using the same credit card and they all went through. Now i see that the price has gone up for the same product and this is the last time i will ever buy from best buy.

    Rating: 2
  36. -
    Jordan

    My laptop was not working as it should be, the audio from the laptop comes and goes, and the screen would flicker a lot. I contacted the geek squad phone number and I was told to bring in the laptop to the store. They said it would take about 10 days to be fixed. It has now been a four weeks. It was barely 8 months old laptop and had lot of problems with it. I got my laptop after 6 weeks and the geek squad sent it back with only the screen flickering fixed. There was no more sound from my laptop and more problems came up, the laptop would heat up in few minutes and shutdown by itself. The geek squad just made working laptop to a dead computer.

    Rating: 2
  37. -
    Justin

    The Geek squad customer service agent that i spoke with was very polite and helpful. He guided me step by step to finish my claim for my phone

    Rating: 5
  38. -
    Mamdouh Naber

    we confirmed order
    please make sure to ship order to reach us for bad need within at least one week

    best regards.

  39. -
    ERIKA MENDIETA

    can you please make a refund because I’m not available to cash out yesterday i tried to do it but i did something wrong with my account
    o please contact me ******6849 and explained all my situation about the issues i have
    now i need that refund at the first number i gave you.
    thank you