Temperzone Group

Founded in 1956 by Eric L. Kendall in Auckland, New Zealand, Temperzone Group is a manufacturer, distributor, and exporter of air conditioning and ventilation equipment throughout Oceania and Asia. They have established networks in New Zealand, Australia, Singapore, Hong Kong, China, and Indonesia.

Here, we’ll share the contact details of Temperzone, what the Temperzone warranty covers and doesn’t cover, how to make a warranty claim, and the customer reviews ratings for Temperzone.

What are the contact details of Temperzone?

The contact details for Temperzone will vary depending on your location, as they have offices and distributors across Australia and New Zealand.

To help you find the right contact information, here are details regarding their Australia operations: 

For detailed information on contacting Temperzone in different countries, including New Zealand, Australia, SE Asia head over to their official contact page, from here.

What does the Temperzone warranty cover & what not?

What’s Covered?

• Faulty materials or workmanship within the warranty period (starts from purchase date).
• Repairs will be done for free (labor and material) by Temperzone service centers or agents.

What’s Not Covered?

• Issues caused by:
  • Power problems (voltage, fuses, etc.)
  • Accidents, misuse, abuse, tampering, improper servicing.
  • Incorrect installation, use, or environment (corrosive, filter neglect).
  • Normal wear and tear (filters, belts, remote batteries).
  • Weathering damage.
  • External service calls (outside service area).
  • Third-party installations (wiring, pipes, drain).
  • Consequential damage or losses.
  • Access limitations for safe repairs.
  • Vermin, foreign matter, natural disasters.
  • Non-Temperzone accessories.
• Issues related to:
  • Operating conditions outside of specified ranges.
  • Equipment misapplication.
  • Unauthorized modifications or non-original parts.
  • Lack of regular servicing by licensed installers.
  • Non-comfort heating/cooling uses (without approval).
  • Mobile applications (caravans, boats, etc.).

How to make a Warranty Claim?

• File an online claim or check claim status from here: https://warranty.temperzone.com.au/
• Inform the service center of:
  • Model and serial number of your unit.
  • Date of purchase and invoice number.
  • Detailed description of the problem.

Additional Resources

• More Detailed info. regarding Temperzone Warranty: Download pdf.
• Temperzone Warranty Terms & Conditions: Visit here.

What are the ratings of Temperzone according to customer reviews?

A 3.1 out of 5 rating based on customer reviews is a relatively average score for Temperzone. It suggests that customers have blended experiences with the brand, with some being quite satisfied while others have encountered issues.

Pros as per positive reviews

• Multiple fan speeds and temperature settings.
• Timer functions and remote control options..
• Stylish and modern design aesthetics.
• Effective air filtration and purification..

Cons observed as per negative reviews

• Some customers report frequent breakdowns or malfunctions, requiring repairs.
• Concerns about lifespan and durability in specific models.
• Long wait times for service appointments or repairs.
• Limited value for money in certain models.

Conclusion

Temperzone offers a range of air conditioners with potential benefits in quality, performance, features, and customer service. But still, some customers have reported issues with reliability, installation, service, and price. At last, choosing the right Temperzone for one depends on his/her priorities and budget.

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