Roberts Gordon LLC

Roberts-Gordon LLC, a manufacturer of industrial and commercial infrared heating equipment. They are known for their quality, durable heaters that are used in a variety of applications, including factories, warehouses, and outdoor spaces.

Here, we’ll share how to connect with Roberts Gordon tech support, what the Roberts Gordon warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Roberts Gordon tech support?

If you have any inquiries or need assistance, these contact details should help you get in touch with Roberts Gordon’s customer service team.

What does Roberts Gordon warranty cover and not cover?

Roberts Gordon’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties does Roberts Gordon typically cover and exclude.

Typical Coverage

• Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
• Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
• Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

• Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
• Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
• Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
• Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Roberts Gordon official website.

What are the ratings of Roberts Gordon LLC according to customer reviews?

Roberts Gordon received 4.0 out of 5 stars based on customer reviews, which is considered positive, and it indicates that the majority of customers have had a good experience with the company and its products.

Pros as per positive reviews

• Durable and Quality products
• Wide range of applications.
• Reputation for expertise.
• Minimal maintenance required.

Cons observed as per negative reviews

• Limited availability.
• Focus on industrial applications.
• Potentially complex installation.
• Higher price point.

Conclusion

Whether Roberts Gordon is a good choice for you depends on your specific needs and priorities. If you prioritize high-quality, durable heating equipment for industrial or commercial use, and are willing to pay a premium for it, Roberts Gordon is definitely worth considering.

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