Johnson Controls

Johnson Controls was established in 1885, Now, Johnson Controls International PLC is an American, Irish-domiciled multinational conglomerate headquartered in Cork, Ireland. Some of its well-known subsidiaries include Johnson Controls, Johnson Controls Hitachi, York International, SimplexGrinnell, and Ansul.

Johnson Controls offers a comprehensive suite of fire protection products and services, including fire alarms, sprinklers, and fire suppression systems.

Here, we’ll share how to connect with Johnson Controls customer service, what the Johnson Controls warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Johnson Controls customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with Johnson Controls’s (USA) customer service team.

For Global Support details, visit here.

What does Johnson Controls warranty cover and not cover?

Johnson Controls’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties does Johnson Controls typically cover and exclude.

Typical Coverage

• Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
• Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
• Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

• Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
• Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
• Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
• Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Johnson Controls official website.

What are the ratings of Johnson Controls according to customer reviews?

Based on customer reviews, Johnson Controls earns an average rating of 3.6 out of 5 stars. While some praise their innovative products and excellent service, others express frustration with installation issues and high costs.

Pros as per positive reviews

• Industry expertise and experience.
• Brand Reputation.
• Scalability.
• Technical support.

Cons observed as per negative reviews

• Limited customization options.
• Installation Challenges.
• High Costs.
• System integration.

Conclusion

Johnson Controls is a generally well-regarded company in the building technology sector. Their industry expertise, innovative solutions, and global reach make them a fine option for various building needs. But still, the potential for higher costs, complex systems, and longer implementation times should be carefully considered, especially for smaller projects or less tech-savvy users. At last, whether Johnson Controls is a good option for you depends on your specific needs and priorities.

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