Airedale International Air Conditioning Ltd.

Airedale International Air Conditioning is a British manufacturer and worldwide distributor of cooling, heating, and HVAC systems. The company was founded in 1974 and is headquartered in Leeds, West Yorkshire, England. Airedale has manufacturing facilities in the UK, South Africa, and the United States, and exports to over 60 countries worldwide.

Here, we’ll share how to connect with Airedale customer service, what the Airedale warranty covers and excludes, and the company’s ratings based on customer reviews.

How do I contact Airedale International customer service?

If you have any inquiries or need assistance, these contact details should help you get in touch with Airedale’s United Kingdom (UK) customer service team.

For those outside the United Kingdom, can visit here, for contact details specific to their region.

What does the Airedale International Air Conditioning warranty cover and not cover?

Airedale’s warranty coverage isn’t easily available as their warranties vary depending on specific product categories and models. Each product line likely has its own distinct warranty document outlining inclusions and exclusions. 

But still, here are some general insights about what warranties Airedale typically cover and exclude.

Typical Coverage

• Defects in materials and workmanship: This is the most common element of an industrial equipment warranty. It means the manufacturer guarantees the product will be free from material and manufacturing flaws for a specific period.
• Parts and labor: Depending on the specific warranty, it may cover the cost of both parts and labor required to repair any covered defects.
• Service calls: Some warranties may also cover the cost of service calls, including the technician’s time and travel expenses.

Typical Exclusions

• Normal wear and tear: Warranties typically don’t cover damage caused by normal wear and tear, such as fading, scratching, or rust.
• Improper use or maintenance: If the equipment is damaged due to misuse or lack of proper maintenance, the warranty will likely be void.
• Acts of God or natural disasters: Most warranties don’t cover damage caused by natural disasters or other acts of God.
• Consumables and accessories: Consumable items like filters, belts, and blades are often excluded from warranty coverage.

For more detailed information, visit the Airedale official website.

What are the ratings of Airedale International according to customer reviews?

Airedale International holds an average rating of 3.5 out of 5 based on customer reviews. This suggests a somewhat blended experience, with both positive and negative feedback present.

Pros as per positive reviews

• Quality, reliable products.
• Wide range of solutions.
• Technical Expertise and Support
• Service and maintenance.

Cons observed as per negative reviews

• Availability and lead times.
• Limited online presence.
• Customer Service Inconsistency.
• Installation and Maintenance Costs.
• High-Cost.

Conclusion

Airedale International is a respectable option for those seeking quality, reliable HVAC systems, especially for demanding applications like IT cooling. But still, their higher price point and occasional customer service issues are worth considering.

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