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The technical support is just terrible, I never imagine that vaio technical support would be this bad. My sony vaio laptop was running very slow due to heating problems in my computer. I know the issue is due to the cpu exhaust fan not working and all I wanted was a new cpu fan. I know how to change and replaced the fan as I have done the same before. But the vaio technical support will not send me the part if I do not accept the onsite technician which would cost me more. This is not right and I am not going to pay extra for something which I can do it myself. I got the part from a local store and never again calling back the vaio technical support phone number for any help in the future.
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