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I have not had any single problem with my laptop so far. I got my LG gram laptop as a gift from my aunt and I was quiet unsure about using a LG laptop as I have never heard anyone it (to be honest). But it turns out fine and works smooth. The laptop is thin and very light, good backup from the battery. And perfectly runs all the software and games. The support is great from the LG technical support and easy to access. I would definitely recommend it to anyone. It’s a very good product with a very good support team.