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Olin Hicks
4 years ago

BB&T has a policy being enforced that does not allow personal banking at the night deposit. My understanding is this is being used only for commercial account activity.
This presents a problem to me due to bank locations and work hours. I always paid off
a VISA card monthly and dropped it in the night deposit. Occassionally, I would drop a deposit into night deposit. So much for customer service!
Maybe we should all pile into bank and have personal interactions with tellers.
Is this that big of an issue to BB&T?
I bank with others and have not experienced this issue.
Guess it’s time to go elsewhere.

5 years ago

After 14 years with BB&T I am finally closing my account with them. I have to call the bb&t customer service number seven to eight times over a period of 2 months chasing a gift card I redeemed for points. Never received it, each time I call the customer service I am advised that they will send it and will personally call me to confirm, which never happened. I even spoke with a supervisor and he assured me that he would sort this out and that was three weeks back and i still got nothing. Time for a bank company that wants my business.