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After 14 years with BB&T I am finally closing my account with them. I have to call the bb&t customer service number seven to eight times over a period of 2 months chasing a gift card I redeemed for points. Never received it, each time I call the customer service I am advised that they will send it and will personally call me to confirm, which never happened. I even spoke with a supervisor and he assured me that he would sort this out and that was three weeks back and i still got nothing. Time for a bank company that wants my business.
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