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ContactForSupport » Auto Warranty » Phoenix American Warranty Company, Inc. Phone Number
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Customer brought vehicle in with complaint. Phoenix made it very difficult to repair vehicle properly; did not want to cover all necessary parts. Sure enough repair failed due to failure one of the parts that were not authorized to be replaced ($35 part). When other “covered” items were found to have failed, they tried every trick in the book to avoid having to pay out for the complete repair. “We will pay for this but not that.” They even tried to deduct costs from the previous repair to pay out on this one. Not only would they not accept responsibility for their negligence, they lied and claimed that we never informed them of the parts required. Stay away from this company, you will most likely not get a quality repair if this is your warranty company. They cut corners and try to save money inappropriately and ultimately it will be at the customer’s expense.
This company’s a scam. My car has been broken down since April and has been inspected a few times and still sitting there.
I ran into some problems with my vehicle and since I do not have the exact idea of what my auto warranty covers, I called up the Phoenix American warranty customer service. The guy on the phone told me that the service was under warranty but they will have to check on it first. It took them two days to check and service my car which I did not mind and got all the problems fixed. It was a real pleasure doing business with Phoenix America warranty.
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