United Airlines AUS Terminal – Austin-Bergstrom International Airport

United Airlines is a major American airline that operates at Austin–Bergstrom International Airport primarily from Barbara Jordan Terminal, which is the largest and the main terminal at AUS. It continues to offer the best amenities for the comfort of its passengers. Austin Airport United Airlines Terminal offers state-of-the-art features that are designed to enhance the travel experience of its passengers. For many years, the United Airlines’ Barbara Jordan Terminal in Austin Airport has been providing world-class amenities to its flyers.

United Airlines at Austin Airport – Quick Details

Travelers must these basic details before flying through the United Airlines Terminal at Austin Airport:

What terminal is United Airlines at Austin Airport?

United Airlines operates out of Barbara Jordan Terminal, which is the main terminal at Austin–Bergstrom International Airport. Both domestic and international United flights operate from this main terminal in Austin. Barbara Jordan Terminal is located on the north side of the Austin Airport & United passengers can access it off of TX-71.

This main terminal features a semi-oval design housing ticketing and baggage claim areas, with two lengthy concourses at each end facilitating the United Airlines arrival and departure of flights.

United Airlines Ticketing Counter at Austin-Bergstrom International Airport

United Airlines Ticketing Counter is located on the upper level of the Barbara Jordan Terminal at Austin Airport. It generally opens from 4:00 am to 6:30 pm. It is the place where passengers can check in, obtain boarding passes, and address their ticket-related needs when flying with United Airlines from Austin International Airport. This service area ensures a smooth start to your travel experience.

Passengers can book a last-minute flight at the United Airlines Terminal Austin Airport counter up to 2 hours before the scheduled departure.

• Visit the Austin Airport United Terminal Ticketing Counter at the Main Terminal.
• Consult with United Airlines staff to choose your flight and receive pricing details.
• Provide personal and travel information.
• Make the payment for your flight.
• Receive a booking confirmation with flight details.

United Airlines Seat Upgradation at Austin Airport

United Airlines randomly assigns you a seat at the Austin–Bergstrom International Airport unless you pay the seat upgrade fee at the time of check-in. To get a preferred fee, passengers need to pay a small fee at the Austin Airport United Airlines Terminal ticket counter for seat selection to sit with their family and friends. Depending on the travel route and fare type purchased with United Airlines, the ticket agent will charge you a fee ranging from $75 to $250.

MileagePlus Premier members have access to upgrades on selected United flights, but complimentary upgrades can be granted on a space-available basis. While these types of upgrades do occur, you shouldn’t rely on them due to their limited availability.

United Airlines Baggage Counter at Austin Airport

United Airlines baggage counter is located at the west of the main terminal at Austin-Bergstrom International Airport. 

Baggage Counter Hours – Daily: 03:15 am – 01:15 am.

To check the bags at United Terminal Austin Airport, you must arrive 45 minutes before the departure of domestic flights, and 60 minutes before the departure of international flights.

Baggage Allowance

United Airlines’ regular fare only includes one personal item. This means that a carry-on bag and all checked bags will incur an additional payment. Comparatively, the United Airlines baggage fee is higher at the airport. Pre-purchasing the baggage is the cheapest option.

The baggage size and weight limit must be within – 

• 17 x 10 x 9 inches for personal items.
• 22 x 14 x 9 inches for standard carry-on bags. 

The maximum dimension of the checked bag must not exceed 62 linear inches, and the maximum weight must be 50 pounds. To calculate your baggage expenses, use the baggage tool for the most accurate dimensions, weight limit, and fee based on your travel route.

How to get a United Airlines Boarding Pass at Austin Airport?

To get the boarding pass issued, visit the check-in kiosk counter located at the Austin-Bergstrom Airport United Terminal. Print your boarding pass & check your bags. Or, you can look for an agent at the counter to help you get a boarding pass.

There are some other ways to get a United Airlines boarding pass in advance to avoid chaos at the airport i.e. Online check-in via website or mobile app. We recommend you check in online & get your boarding pass printed in advance.

United Airlines Unaccompanied Minor Service in Austin Airport

Visit the United Airlines Terminal at Austin Airport to expedite unaccompanied minor travel & follow these basic guidelines:

• As a parent or guardian, fill out the travel consent form and pay the required fee at the airport.
• Unaccompanied children must check in with a parent or guardian at the Austin-Bergstrom Airport United Terminal. They are not permitted to check in online.
• Arrive early at the airport to complete the necessary paperwork, see the child securely through security screening, and present the youngster to the gate agent for the boarding process.
• The adult must stay at the airport until the child is airborne which is 15 minutes.
• The United Airlines unaccompanied minor fee at Austin Airport is 150 USD per passenger one-way and is applicable for children aged between 5 and 12 traveling alone.

United Airlines Pet Travel through Austin Airport

The United Airlines pet travel form needs to be filled out at Austin–Bergstrom International Airport if you book the flights within 48 hours before departure. All you need to do is-

• Check the “PetSafe Pet Transport & Shipping” protocols by United Airlines on the website or simply click here.
• Read and complete the form (2 forms need to be submitted if traveling with 2 service pets).
• Submit the form at the time of check-in.

NOTE: Keep a copy of the form handy for the entire duration of the trip.

Delayed, Damaged, and Lost Baggage at Austin Airport United Terminal

If the checked baggage is lost, delayed, or damaged upon arrival, immediately report to the “lost and found” department of Austin Airport within 4 hours of the arrival of the flight on which you traveled. 

In the event of luggage damage during international travel, the guest who is entitled to delivery shall notify at United Airlines Austin Airport Terminal lost and found counter as soon as after detecting the damage and no later than 7 days after receiving checked baggage.

In conclusion, the United Airlines Austin Airport Terminal provides a comfortable and well-equipped travel hub. With modern amenities, convenient gate arrangements, and various dining and shopping options, it caters to the needs of travelers, making their journeys more enjoyable and stress-free.

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